Imthiyas Palapra Page * of *

IMTHIYAS PALAPRA

Contact #: +91-999-***-****

Email: adaoj5@r.postjobfree.com, adaoj5@r.postjobfree.com Skype: pimthiyas

Thank you for an opportunity given for applying on this position, I am offering my candidacy with 10 years of my experience in IT Operations includes duties pertaining to IT Infrastructure Management, Systems & Network Administration, IT Architecture, and IT Policy Formulation & Strategy Planning and so on. While my resume is attached for your perusal, a list of accomplishments indicative of my experience include:

Worked with resort pre-opening teams of Jumeirah Maldives, Viceroy Maldives, Mirihi Island Resort and Centara Hotels & Resorts Doha.

Played significant role in the pre-opening of Jumeirah Vittaveli and Dhevanafushi, and Viceroy Maldives in Installing and configuring in room solutions of the Guest rooms with Direct Streams IPTV, VDO, and HSIA, with the full implementation of the Hotel Systems.

Contributed by providing on-site and off-site support to Jumeirah Group and Viceroy Resort pre- opening project with the corporate IT Teams from Dubai and Maldives.

Played a significant role as an IT Project Manager in the Resort refurbishment project of Mirihi Island Resort in 2014 by reconstructing the IT Infrastructure of the resort with state of the art technologies including GPON fiber backbone, HSIA and hotel software solutions. I was preiviously associated with Centara Hotels & Resorts to manage the Centara West Bay Residences & Suites Doha as an IT Manager. I have opened the Hotel with the state of art technology solutions, developed a framework for IT Governance. I do manage day-to-day operational risk management activities, plan & build IT Infrastructure and so on.

I am a solutions-oriented person who thrives in challenging, fast-paced environment where my performance directly impacts the bottom line. I believe that my strong background in IT combined with my extensive experience in planning, designing, implementing, monitoring and closing variety of projects makes me ideally suited to this role. I bring to your company my years of relevant experiences and my drive for results and positive outcomes. I am prepared for the next challenges in my career and looking forward to hearing from you. Thanking you for the time taken to go through my Application and consideration. Sincerely,

(Signature)

Imthiyas Palapra

Imthiyas Palapra Page 2 of 6

IMTHIYAS PALAPRA

Mobile: +91-999-***-****

Email: adaoj5@r.postjobfree.com

Skype: pimthiyas

Centara Hotels & Resorts, State of Qatar

Information Technology Manager (Feb 2018 – Aug 2019)

Opened the First Centara Hotel in Qatar

Reporting to the General Manager of the Hotel.

Manage and communicate to Hotel head department and General Manager to update IT status and news regularly.

Serve as primary contact for all ICT related areas.

Design; Implement Preventive Maintenance for all IT Systems

& Services.

Be fully responsible for all ICT related areas.

Managing IT supervisors and officer, assigning their daily jobs, and training them on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.

Work closely with vendors and suppliers both locally and internationally.

Responsible for all the Hotel Systems such as Oracle Opera, Oracle Micros Simphony, SUN Infor, BEE Inventory Systems, Bayan HRMS,etc.

Responsible for the Hotel Technologies such as IPTV, HSIA, IPCCTV and Premium internet & IP Telephony services.

Implemented Oracle Opera v9 Cloud PMS

Train selected hotel employees to take on major

responsibilities of system managing in his absence.

Assist existing/new properties of Centara Hotels & Resorts when it is required.

Manage Procurement of all IT Systems & Services.

Manage annual CAPEX.

Prepare all requires reports and send to Corporate IT

- Backup / restore report

- Monthly Incident report

- Users management report

Complete and distribute a monthly activities report to Corporate - Information Technology.

PROFESSIONAL EXPERIENCE

Profile Highlights

Certified in Microsoft (MCSE) along with

trainings on Cisco, ITIL, RedHat, VMware

and Exchange, an IT Networking &

Systems Professional, with

accomplished track record of successful

delivery of small to large scale projects

along with design, deployment,

management, operation and support in IT

Infrastructure (Hardware, Networking,

Systems and Solutions).

Special Mention of Expertise on

Administration & Support of Systems &

Networks including System Services

(Active Directory Domain Services, DNS,

DHCP, Email, Web, FTP, WDS and WSUS),

User Administration (Organization units

(OU), User/Computer accounts & Group

Policy management), Installation and

management of Hotel / Resort Property

Management Systems (Opera v5 and v9

Cloud, Fusion Resort, IDS Next), Point of

Sale Systems (Micros 9700, Fusion Resort,

IDS Next), Stock or Materials Control (MC

and Fusion Resort) ( and Human

resources (Fusion HR), Virtualization

(VMware, HyperV, Parallels) and IT

Service Support (Backup, Disaster

Recovery and Security) delivery and IT

Project Management;

Strong Technical Expertise of multiple

Computing Assets, Networking Products

(Router, Switches, Wireless Access points,

FireWall, and Fiber OLT & ONT Devices,

Protocols, configuration and management

of peripherals (storage & printer),

Platforms (OS), Languages, Microsoft

Database and Office 365 utility, Fiber

GPON and HSIA management.

Efficient Team Leader with tasking,

monitoring, feedback, skill upgrade,

motivation and mentoring skills as well as

a Team Player with analytical, problem

solving, planning, communication &

interpersonal skills

A qualified, Microsoft Certified and dynamic IT Service Professional having 10 years of rich & professional experience, recently holding designation as an IT Manager with Centara Hotels & Resorts - Doha, seeking leadership challenges in Hospitality, Construction, Financial Services, Education, Oil & Gas, Telecom, Healthcare and IT Sector as; IT MANAGER / IT COORDINATOR / SYSTEM ADMINISTRATOR

/ IT SUPPORT OFFICER / IT SUPPORT LEAD / NETWORK

ADMINISTRATOR / NETWORK ENGINEER

Imthiyas Palapra Page 3 of 6

Mirihi Island Resort, Republic of Maldives

Information Technology Manager (June 2013 – October 2017) Job Profile:

Reported to the General Manager.

Managed refurbishment IT Project of the resort in 2014.

Implementation and management of building & setting up servers and server services.

Responsible for plan, design, and deployment of Guest facing, staff and admin networks. Maintaining the smooth operation of the entire infrastructure.

Involved in guidance on Support Services for Hotel application servers (Installation, upgrades/patches, tuning, performance monitoring, troubleshooting and documentation of standards & procedures).

Spearheading of all networking activities including installation, configuration and support of Fiber Optic Network GPON OLT, CPE/ONT, IP Phones, Switches, Routers, IT Security and Firewall, etc. required for the resort’s operation, and as well as the managing the project for pre-opening and post.

Maintaining inventory of all IT Equipment and controlling computer systems budget and expenditures.

Coordinated with the consultants, contractors, subcontractors and vendors during the complete process of the design, review, implementation and post implementation of the project.

Taking care of the complete life cycle of end-user technology assets from acquisition to disposal of the hardware, software and telecom elements in coordination with the resort’s purchase/finance department.

Plan, design, install and maintain Windows Server 2012 R2 with Active Directory Domain controller services, DNS, DHCP, Windows Update Services and Windows Deployment Services.

Install, maintain operating systems for the end-user devices with Windows 7, Windows 8.1, Windows 10, Mac OSX, Android, iOS and Linux based systems.

Training the staff members to use the Hotel Property Management software, Point of Sale, Accounting and Human Resources application for the day to day operation of the resort.

Managing and maintaining the Data backup using Symantec Backup Exec and protecting them using Symantec Endpoint Protection.

Jumeirah Maldives & Viceroy Maldives, Republic of Maldives Under the owning company of EoN Resorts Group Pvt Ltd Information Technology Administrator (July 2011 – December 2012) Job Profile:

Reported to the Chief Financial Officer.

Supervised the day to day operation of three project locations.

Acted as the first point of contact for the resort project teams from three sites of Jumeriah Dhevanafushi, Jumeirah Vittaveli and Viceroy Maldives.

Troubleshooting problems pertaining to performance tuning, network administration with L2/L3 technical support for users over 500 users and variety of networked devices.

Oversaw the LAN/WAN network services, application systems, PC Desktop Systems of three project locations.

Managed to provide oversight for over 6 Windows VMware servers, 2 Linux Servers and 50 Windows 7 and MAC OSX based client computers in the head office located in the capital city of Male`.

Managed to provide support and administration for individually located windows servers in the project locations locally and remotely.

Implemented centrally managed power UPS for EoN office in Male`, and a sister company located in the different floor of EoN to prevent damages to the computers in case of power failure.

Worked with the operation team from Jumeirah and Viceroy Resorts to install, patch and deploy Opera V5, Micros POS, SUN Financials, Micros Materials Controller and Fusion HR software.

Worked with the operation team from Jumeirah and Viceroy Resorts to configure and deploy Macmini based direct stream IPTV, VDO, and HSIA to the Guest Villas.

Upgraded the infrastructure with Windows Server 2008, VMware ESXi 5, pfSense Linux operating systems.

Expanded office Wireless Network, upgraded project sites with Outdoor Wireless devices.

Coordinated with Jumeriah corporate IT Team from Dubai for local Firewall configuration, backup and other L2/L3 Support for the smooth operation of Jumeirah Dhevanafushi and Vittaveli’s MPLS Network.

Involved with the Pre-Opening team of Jumeriah Dhevanafushi, Vittaveli and Viceroy Maldives to install and deploy the end-user devices in the office and outlets. Imthiyas Palapra Page 4 of 6

International Business Systems Overseas Pvt Ltd, Republic of Maldives Information Technology Administrator and Networking Trainer (June 2010 – June 2011) Job Profile:

Reported to the Center Manager.

Responsibilities included installation, configuration, administration & support of Windows Server 2003 Domain controller along with User Administration (Shared folder permissions for over 150 Users).

Connected and implemented two sites within capital city of Male`.

Planned, designed and implemented centrally controlled data center based on Windows server 2003 with two locations connected as part of upgrade work.

Managed network of over 350 client machines running Windows XP SP1, Windows 7 and provided remote & local support to three branch offices.

Trained corporate candidates from Maldives Police, MNDF and other Maldives Government organization on Computer Hardware & Networking, Microsoft Windows Networking to certify on MCSE, MCITP and CCNA.

Trained Higher National Diploma students in Diploma in Information Technology.

Installed and managed Mdaemon Email Server.

Spearheaded Installation and troubleshooting of Mdaemon Email server and Email clients (Microsoft Outlook 2003,2007,2010)

Designed the floor plans for computer labs and deployed network and students lab computers.

Implemented N-Computing to reduce the cost to setup the computer lab.

Installed central UPS to provide power backup for student’s computers in the lab in case of power failure.

Prepared handouts & designed syllabus according to the standard set by MQA (Maldives Qualifications Authority).

Glosoft Technologies Pvt Ltd, Manjeri, India

System Administrator and Networking Trainer (December 2009 – June 2010) Job Profile:

Reported to Center Head.

Involved in the installation, configuration and maintenance of: Microsoft Windows Server 2003.

Microsoft Windows XP and Windows 7 Client Computers.

Installed Smart School Application on the computers over 100.

Trained students on MCSE 2003, MCITP 2008 Track.

Provided training on RHCE and CCNA Switching and Routing.

Implemented proper structured networking and installed Microsoft ISA Server firewall for security.

Provided L1/L2/L3 Technical Support to other branch offices located within Malappuram district. iCAA Pvt Ltd, Manjeri, India

Desktop Support Engineer (November 2008 – November 2009) - Part Time Job Profile:

Involved in the installation of computer systems.

Installed Windows Operating Systems to the computers.

Installed General applications like MS Office, Adobe Photoshop, Adobe Premier, etc.

Attended service calls and logging the faults.

Imthiyas Palapra Page 5 of 6

EDUCATION

BCOM from EIILM University, Sikkim (2012)

Diploma (Computer Hardware & Networking) from IIHT Manjeri (2008)

Diploma (IMS- Infrastructure Management Service – GIMS) from IIHT, Bangalore (2009) ACCREDITATIONS

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Professional (MCP)

Microsoft Certified Technology Specialist (MCTS) TRAINING COMPLETED

Cisco Certified Network Associate (CCNA – Security, Switching and Routing)

Cisco Certified Network Professional (CCNP- Security, Switching and Routing)

Red Hat Certified Engineer (RHCE)

Microsoft Exchange 2010 & 2013

Certified Ethical Hacking (CEH)

CheckPoint FireWall Administrator

VERITAS Backup / Symantec Backup Exec

TECHNICAL SKILLS

Computing Assets: Dell PowerEdge Servers, HP ProLiant Servers, CISCO IP VOIP Phones, Alcatel PBX, HP/Canon/Epson/Conica Minolta Network Printers.

Networking: CISCO L2/L3 switches, CISCO Routers, HP Enterprise Network Core Switch, Dell PowerConnect Core Switch, MPLS, VLSM, VPN (Site to site IPsec, GRE tunnel/over IPsec), Wireless Indoor and Outdoor Access points (Aruba, Ruckus, Engenius and Cisco).

Virtualization: HYPER-v, VMware, Virtual Box, Parallels Desktop and Citrix.

Operating Systems: MAC OSX, Linux Ubuntu/ Fedora/ Kali Linux/ Mint Linux and Red Hat, Windows XP/ 7/ 8/ 10, Windows Server 2003/2008/2012, Red Hat Enterprise Server.

System Services: Active Directory Domain Services, DNS, DHCP, Web, FTP, SSH, Windows Deployment Services, Windows Update Services.

Messaging/Collaboration: Microsoft Exchange Server 2003/2007/2010/2013, MS Lync Server, Mdaemon Email Server, Google Apps and Office 365.

Languages: Visual Basic 6.0, C/C++ ( Basic Training Completed)

Database: Microsoft SQL DBA.

Firewall/Security: CISCO Firewalls, Barracuda WebFilter 600 Series, SonicWALL Firewall, FortiGate 100 D Firewall, pfSense BSD Firewall. AntLabs InnGate Gateway.

Graphics/ Documentation: Microsoft Word 2003/2007/2010/2013/2016, Libreoffice, Apache Open Office, Apple Pages/iWork/Keynote, Adobe Photoshop, Adobe Premier pro.

PABX/Communication: Alcatel OmniPBX, Awaya and 3CX QUALIFICATIONS

Imthiyas Palapra Page 6 of 6

Date of Birth : 12 September 1990

Nationality : Indian

Religion : Islam

Languages Known : English, Hindi, Tamil, Arabic and Malayalam Location Preference : Maldives/UAE/Qatar/Kuwait/Oman/Saudi Arabia/Singapore/Malaysia/UK/India Passport Details : PP# Z3632472 – Valid Until 20-08-2027 Driving License : Valid Qatari Driving License, Valid Indian Driving License

Being involved in the Spiceworks community with other members from different parts of the world to discuss on the technology related issues and sharing the expertise. Imthiyas Palapra Manjeri

Referees name Mario Rabi

Organization they work for currently Al Rayyan Tourism Investment Company WLL

Designation International General Manager

Email address adaoj5@r.postjobfree.com

Tel No

Mobile No +974 - 5000 4713

Relationship Previous General Manager

Referees name Miroslava Madzhirova

Organization they work for currently Marsa Malaz Kempinski, The Pearl - Doha Designation Cluster HR Manager

Email address adaoj5@r.postjobfree.com

Tel No

Mobile No +974 - 3350 9187

Relationship Previous HR Manager

Referees name Abdulla Adil

Organization they work for currently Mirihi Island Resort Designation HRT Manager

Email address adaoj5@r.postjobfree.com

Tel No

Mobile No +960-***-****

Relationship HR Manager at Previous employer

Referees name Shinaj Rahman

Organization they work for currently Grand Park Kodhipparu, Maldives Designation IT Manager

Email address adaoj5@r.postjobfree.com

Tel No

Mobile No +960-***-****

Relationship IT Manager at Previous Project

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