Sign in

Office Administration Management Accounting Staff

Fort Lauderdale, FL
October 25, 2019

Contact this candidate



*** ******* ******

Lauderdale By The Sea, FL 33308

Cell: 407-***-****

To Whom It May Concern:

I would like to express my interest working with a company in the administrative management and financial accounting department. Please review my education and experience for the positions that would be within your administrative services, site system problem resolution and education and training.

During my years of employment at healthcare facilities, I audited medical records and itemized statements, assisted in writing policies and procedures for Performance Improvement/CQI, and assuring quality of service to patients through guidelines set by the Quality Management and Medical Staff Offices. I also managed patient financial services from billing to collecting as well as reviewing managed care credit balances for potential refunds. My position of a Governmental/Managed Care Systems Analyst experience has increased my knowledge and understanding of revenue reimbursement, contract specific billing guidelines and charge master generation has prepared me to perform in a medical financial management position on a professional basis. I increased my experience by managing the verification of insurances for admissions and authorizations and have taken this experience to manage skilled nursing facilities and moved my direction to the corporate offices to account for the monthly financials of several retirement communities.

The focus of my education was directed in the field of Management, Marketing, Finance and Business Administration. I graduated from Valdosta State University with a Bachelor of Business Administration degree; major in Management and Marketing on March 21, 1989. I also achieved from Thomas College, a Bachelor of Science Degree; major in Health Care Administration, on March 23, 1995. My internship in Healthcare Administration was at Health South Rehabilitation Hospital in Tallahassee, Florida, which was completed on December 9, 1994. I changed the direction of my field to involve Health Care Administration to broaden my knowledge of administrative and system financial reimbursement and JCAHO standards for healthcare organizations. Acquiring management positions in the Accounts Receivable healthcare field has given me the opportunity to become well versed in aspects of the insurance and governmental payors.

Please contact me if I may be considered for this position or if you need further information. I look forward to speaking with you soon.

Sincerely yours,

Johnathan H. Wurst-Ferrer


242 Neptune Avenue

Lauderdale By The Sea, FL 33308

Cell: 407-***-****


Accomplishment-oriented professional with an administrative management and financial accounting experience of corporate organizations in the both profit and nonprofit sectors and compliance with Administrative Policy. Demonstrates skills in organizational operational functions, customer service, cost systems analysis for revenue producing plans and operations of financial services for reimbursements.


AQUA MARINA HIDDEN HARBOUR - Pompano Beach, FL April 2019 - September 2019

Contract Marina Office Administrator

Liaison between the property, accounting, and operations. This role is critical to maintaining accurate financial records at the properties. Provides oversight of the accounting process, ensures that financial records are created and maintained in accordance with company policies and procedures and monitors compliance of all Corporate Policies and Procedures by conducting periodic mini-audits also works collaboratively with the GM at the property and the Regional Controller. The Office Administrator is responsible for organizing all Revenue and Accounts Payable data, which ends up in our accounting system. One must provide the highest level of customer service in a friendly, helpful manner while accurately responding to the customers' needs. The Marina Office Administrator projects a professional company image through all types of interaction by directing and assisting in the daily operations and business development of a marina and its front office, facility upkeep, grounds maintenance, and ensuring compliance with company standards in all areas of operation.

Customer service and responding to customer inquiries

Daily input of customer transactions including payments, charges and new contracts

Preparation of yearly renewal boat storage contracts and Posting finance charges & Electric charges

Maintain contract files with current insurance and registration/certification information

Monthly preparation of billing statements and/or invoices

Processing Monthly Credit Card/ACH Payments and Email/mail AR past due payment reminders

Liaison between property and vendor accounts, and maintenance of those accounts

Assisting the GM in planning events and act as back up for POS store clerk

Maintain Store Inventory and perform physical inventory on a monthly basis

Assisting the GM in preparing verbiage to Marketing and other duties as assigned by the General Manager

BANYAN TREATMENT AND RECOVERY - Pompano, Florida January 2016 – March 2019

Administration Operation & Accounting Staff

Administration and Accounting staff is an upper-level treatment center administration position within Banyan Treatment Center and Recovery, which is part of our CFO development program. This position reports directly to the Chief Financial Officer of the treatment and recovery center. As one of the key positions of the center, the ACFO is involved in most aspects of operations, primarily financial performance. The position offers the potential for advancement to the Chief Financial Officer.

Responsible for gaining knowledge with a high proficiency in the areas of patient accounting, general ledger accounting/AP/payroll, third-party reimbursement, resource management, HIM, materials management, information systems, and internal audit control.

Responsible for gaining knowledge with a high proficiency of FTE productive management system with a demonstrated ability to facilitate necessary corrective actions for standard adherence.

Responsible for gaining knowledge with a high proficiency in the employment process, wage and benefit administration, pay practices, treatment and recovery associate handbook, and general employment law.

Responsible for gaining advanced understanding of the CFO’s functions and processes to include, contract review, contract management system, real estate, and routine reporting requirements.

Responsible for understanding the treatment and recovery finance, compliance/HIPAA, and human resources. Assists CFO in development of accounting, personnel, and any other staff’s duties and responsibilities

Performs other accounting related duties such as entering invoices and making deposits in Quick Books.

WESTMINSTER TOWERS OF ORLANDO, Orlando, Florida September 2014 – December 2015

Business Office Manager/Traveling

I managed all the business for a 200 Bed Independent Living, 40 Bed Assisted Living and a 120 Bed Health Center Community. This community is under the umbrella of Westminster Communities of Florida. They are the leaders of the Presbyterian Church in Florida envisioned faith-based, not-for-profit, active-living communities which grew to nine communities. It is the eighth largest organization of its kind in the nation. I transitioned from the corporate staff accountant to the business office manager at this community.

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; preparing month end closings for resident statements; reviewing invoices for accounts payable.

Maintains office efficiency by planning and implementing office practices to ensure employees complete tasks.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends, and providing any information for resident concerns.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; continuous education; and participating in professional societies.

Achieves financial objectives by reviewing, billing and collecting account receivables.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; and making necessary adjustments.


Construction Accountant, Staff Accountant & Temp Business Office Manager August 2013 – June 2014

I worked in a retirement community’s corporate office as a staff accountant closing monthly general ledgers to ensure the balancing of all the GL accounts for each community. I was temporarily assigned as the Business Office Manager at Westminster Winter Park to handle the day to day operations, resident billings and monthly closing procedures. Upon my return to the corporate office, I transitioned into the construction accountant to handle renovation accounting processes, invoices for all projects and monthly reconciliations.

Staff Accountant April 2012 – August 2013

The leaders of the Presbyterian Church in Florida envisioned faith-based, not-for-profit, active-living communities which grew to 9 communities statewide where more than 5,000 people have chosen to live. It is the eighth largest organization of its kind in the nation. Our excellent financial strength has been recognized and highly-desired.

The primary purpose of this position is to maintain & manage the general ledger and resulting financial statements for an assigned group of retirement communities in accordance with accounting principles

•Monthly closings in the preparation of financial statements reconciliation and maintain balance sheets.

•Monitor and resolve bank issues including fee anomalies and check differences account/bank reconciliations review and process expense reports.

•Evaluates alternative accounting treatments and determines necessary journal entries.

•Responsible for audit schedules of assigned accounts.

•Reconciles assigned balance sheet general ledger accounts and researches/resolves reconciling items timely.

•Works closely with facility management to complete the above general ledger analysis/processes on a monthly basis in accordance with the monthly closing schedule.

Business Office Assistant

I am adequately knowledgeable in Healthcare Administration and understood admissions, insurance verifications, revenue management, authorizations, tracking coverage issues, understand unfunded patients, Medicare/Medicaid, and other insurances requirements. I have great time management and excellent communications skills. I am detail oriented, organized and a team player.

•Accountable for outstanding customer services to all external and internal customers.

•Receives, approves, and when necessary, investigates accounts payable invoices.

•Codes payables for accounts payable clerks to input. Prepares appropriate schedules and reports as requested by clients and partners.

•Provide accurate account receivable financials for cash posting to accounts.

FRESENIUS MEDICAL CARE, Longwood, Florida October 2011 – March 2012

Admissions Supervisor Consultant

Healthcare Support Staffing-Temp Agency for Fresenius Medical Care, the largest provider of dialysis products and services. I was adequately equipped in Healthcare and understood admissions, insurance verifications, revenue, reverifications, authorizations, tracking, coverage issues, under or unfunded patients, Medicare/Medicaid, other insurances, tracking of issues, and resolution of issues. I was responsible for the supervision, training and development of eight account representatives of admissions. Verifies patient’s insurance to ensure accuracy.

•Excel experience was a must for reporting insurance reimbursement goals for billing and collections.

•Accountable for outstanding customer service to all external and internal customers.

•Provided accurate account receivable financials for cash posting to accounts.

ALERE HOME MONITORING, Orlando, Florida April 2011 – August 2011

Insurance Benefits Consultant

Accountemps Temp Staffing for a Durable Medical Equipment company which is the leader in home anticoagulation monitoring services and related products. The company is the leading service program that includes insurance coverage determination, proprietary training, data management solutions and a choice in home testing products. They have helped over 10,000 physicians providing Home INR Monitoring services to over 60,000 patients. The company is also committed to helping individuals on Coumadin benefits from the freedom of home testing while remaining connected with their physicians as they work together to achieve better health.

•Insurance verification consultant for representatives that are responsible for the timely verification of medical insurance benefits, by calling private insurance companies, Medicare and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs. Coordinating with patients, their insurance benefits and medical provider’s programs, re-verifying existing patient insurance coverage, and determining if an insurance benefit plan considers selected products appropriate based on patient needs.

•Required skills is the supervision of typing and computer experience, attention to detail, excellent customer service skills, background with government and patient assistance programs, major medical benefits, and problem-solving.

•Responsible for account receivable financials from billing to collections and cash posting to accounts.

ORLANDO HEALTH AND REHABILITATION CENTER, Orlando, Florida June 2010 – March 2011

Business Office Manager

A 420-bed skilled nursing and rehabilitation facility. Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation. Responsible for being the key and visible department manager working directly with all residents, family members and employees. Participates in professional development activities to keep current with trends and practices in health care administration.

•Collates census information from the nursing floors, ensures the accurate and timely reporting.

•Responsible for maintaining resident Trust Account Records and provides residents with daily account balances

•Verifies final approval from administrator and submits all payroll hours to payroll vender

•Accurately codes all services rendered and ensure all invoices are approved and batched by vender.

•Develops goals and objectives and establishes and implements policies and procedures for team operations.

•Analyzes, audits, tracks, reports, monitors, and makes recommendations in areas of workflows and

reimbursement, which impact accounts receivables, billing, collections, cash posting and customer satisfaction.

•Responsible for monitoring days in accounts receivable for all contracted and non-contracted payors, as

well as optimizing reimbursement and reporting any/all fluctuations.

•Assigns, prioritizes, and monitors respective staff workload. Responsible for productivity standards,

performance evaluations, personnel issues and staff development, core competencies, coaching plans and

daily coaching for staff.

ORLANDO HEALTH, Orlando, Florida January 2010 – May 2010

Supervisor, AR Managed Care

A 1535 bed healthcare system, services ranging from trauma centers, acute care and outpatient services. Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation. Provides assistance to senior management on developing and implementing specific projects.

•Communicates with Department Liaisons and coordinates resolution of A/R issues such as; special projects,

payor projects and claim events and assigns, prioritizes and distributes work to be completed.

•Responsible for monitoring days in accounts receivable for all contracted and non-contracted payors, as

well as optimizing reimbursement and reporting any/all fluctuations.

•Manages the daily operations for the area of responsibility and all human resource related functions.

CONSULATE HEALTHCARE MANAGEMENT, Maitland, Florida February 2008 – December 2009

AR Managed Care Coordinator

A multi-regional Healthcare Company that owns and operates twenty-one Skilled Nursing Facilities in Florida that provides residents high quality skilled rehabilitation and skilled nursing.

•Responsible for billing claims, collection practices and posting reimbursement vouchers to patient accounts.

•Process and verify payment of invoices on a timely basis.

•Prepares monthly totals of open invoices, accounts payable, cash disbursement.

FIDELITY NATIONAL INFORMATION SYSTEMS, Maitland, Florida May 2007 – February 2008

Supervisor Analyst – Billing Specialist

A financial information services company that services banks for hardware, software, technical, customer support and billing contracts for services rendered on a monthly basis.

•Responsible for supervising over eight employees that bill for different banks contracted agreements nation wide.

•Participate in the monthly production cycles of all billing processes.

•Establish after-invoice cycle process to prevent similar discrepancies and prepare for the next cycle.

•Work with other departments and work groups to resolve client issues.

ORLANDO HEALTH, Orlando, Florida November 1999 – May 2007

Governmental/Managed Care Systems Analyst, Patient Financial Services

A 1535 bed healthcare system, services ranging from trauma centers, acute care and outpatient services.

•Responsible for coordination and integration of the managed care and governmental contracts, revenue and procedure codes into account transmittal software’s to ensure appropriate reimbursements.

•Ensure the billing requirements of each payer as satisfied by the contractual agreements.

•Review accounts that have been denied for correct revenue and procedure codes for proper reimbursement.

•Provide charts and graphs of governmental/managed care collections for bi-weekly departmental meetings.

•Work with outside vendors on eligibility, remittances, system connectivity and quality of service to patients.

•Maintain current knowledge of MS Office upgrades and version applications.

Credit Balance Supervisor, Patient Accounting Department

A 1535 bed healthcare system, services ranging from trauma centers, acute care and outpatient services.

•Responsible for supervision of credit balance accounts, including the review of adjustments for assigned programs

•Supervised eight patient accounting employees and six in-house auditors.

•Reduced credit balances from twenty million dollars to twelve million dollars in nine months.

•Managed corporate unclaimed property dollars due to the state.

CHARLTON MEMORIAL HOSPITAL, Folkston, Georgia March 1999 - October 1999

Business Office Manager

A 50-bed county hospital, including acute care and outpatient services.

•Responsible for overall operation of the business office, including the coordination and integration of the administrative services were maintained, and that a review and evaluation of direct financial reports, and appropriation of the reimbursements. Reduced account receivable days from 189 days to 114 days in 3 months.

•Maintain current knowledge of Managed Care, Medicare & Medicaid reimbursements, collection law practices.


University of Georgia, Athens, GA. Certified Patient Relations Specialist Program. Trained in advance interpersonal skills. Bainbridge College, Bainbridge, GA. Completed 16hrs instruction of Intermediate Sign Language to comply with regulatory requirements. Georgia Professional Standards Commission. Provisional Teaching Certificate in Business Education. Past member of Georgia Medical Auditors Association and Georgia Hospital Association.


B.S., 1995, Thomas College, Thomasville, Georgia. Bachelor of Science Degree in Health Care Administration.

B.A., 1988, Valdosta State University, Valdosta, Georgia. Bachelor of Business Administration in Management.

B.A., 1989, Valdosta State University, Valdosta, Georgia. Bachelor of Business Administration in Marketing.


Front Office, Quickbooks, Scheduling, Office Admin, Office 365, ADP, Stromberg and UltiPro.


Tammy Bilczewski

Westminster Winter Park

Business Office Manager

1111 S. Lakemont Ave.

Winter Park, Florida 32792

Work: 407-***-**** ext. 286

Cell: 407-***-****

Callie Potter

Westminster Communities of Florida

Regional Business Office Manager

80 West Lucerne Circle

Orlando, Florida 32801

Cell: 904-***-****

Alex Ferrer

Rewards Network

Hollywood, Florida 33331

Work: 305-***-****

Cell: 407-***-****

Lin Ferrol

Westminster Towers of Orlando

Executive Director

70 West Lucerne Circle

Orlando, Florida 32801

Work: 407-***-****

Cell: 610-***-****

Sophia Morgan

Westminster Services of Florida

Asst. Controller

80 West Lucerne Circle

Orlando, Florida 32801

Work: 407-***-****

Cell: 407-***-****

Contact this candidate