Sales Representative Data Entry
Resume:
Nicole Moccia
**** ****** ** *** ** Holly Hill, FL • 386-***-**** • **********@*****.***
Billing/Data Entry Specialist
Detailed-Oriented billing specialist with outstanding research capabilities. Gets work assignments done in a timely and accurate manor.
Core competencies include:
●Communication Skills
●Active Listening
●10-Key
●Microsoft Office Apps
●Multitasking
●Initiative
●Problem Solving
●Organization
●Prioritization
Areas of Expertise
Billing Coordinator
●Supervised the Billing Department and billed the State of Florida for fee for services provided by 20 case managers and 15 counselors who provided outpatient/in home services
●Billed individual third party health insurance carriers for services rendered
●Reconciled payment vouchers to balance accounts receivable of all billing submitted
●Conducted monthly verification to insure clients maintained eligibility for Medicaid benefits
●Communicated with all direct care supervisors of client status for billing purposes
Billing Specialist
●Researched insurance coverage using a multitude of insurance carriers and rebill claims if insurance is found
●Review reports and transactions prior to generating invoices to ensure accuracy
●Communicates both internally and externally with managers and/or administrators at long term care and medical facilities as needed
●Maintains and follows all applicable regulations for HIPAA
●Meet all billing deadlines designated by customer expectations and contractual agreements
Sales Representative
●Assessed customer qualification for most appropriate product and assisted with facilitating physician approval necessary product for customer
●Recorded customer information and maintained database by obtaining, entering, and verifying required data
●Facilitated sales process by communicating/sharing information with appropriate internal and external contacts
●Ensured quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
●Resolved customer concerns by providing appropriate information regarding products and services
Customer Service Rep
●Helped patients refill their medication and answered questions regarding medications.
●Answered patients’ questions regarding their prescription coverage.
●Communicated with supervisor about patient information.
●Ensured quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
●Resolved customer concerns by providing appropriate information regarding insurance coverage and when medicine was available for refill.
●Spoke to pharmacists and transferred patients to pharmacists if needed.
Professional Experience
Customer Service Rep, Teletech, Daytona Beach, FL 2/2018-3/2019
CBC Billing Specialist, Omincare, Daytona Beach, FL 12/2014-10/2017
Inside Sales Rep, MRB Open-Aire Mobility, Port Orange, FL 6/2012-11/2014
Billing Coordinator, “OUR” Children First, Daytona Beach, FL 1/2001-6/2011
Education
Associate of Science degree from Keiser University Daytona Beach, FL
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