Nicole Moccia

**** ****** ** *** ** Holly Hill, FL • 386-***-**** • adaoif@r.postjobfree.com

Billing/Data Entry Specialist

Detailed-Oriented billing specialist with outstanding research capabilities. Gets work assignments done in a timely and accurate manor.

Core competencies include:

●Communication Skills

●Active Listening

●10-Key

●Microsoft Office Apps

●Multitasking

●Initiative

●Problem Solving

●Organization

●Prioritization

Areas of Expertise

Billing Coordinator

●Supervised the Billing Department and billed the State of Florida for fee for services provided by 20 case managers and 15 counselors who provided outpatient/in home services

●Billed individual third party health insurance carriers for services rendered

●Reconciled payment vouchers to balance accounts receivable of all billing submitted

●Conducted monthly verification to insure clients maintained eligibility for Medicaid benefits

●Communicated with all direct care supervisors of client status for billing purposes

Billing Specialist

●Researched insurance coverage using a multitude of insurance carriers and rebill claims if insurance is found

●Review reports and transactions prior to generating invoices to ensure accuracy

●Communicates both internally and externally with managers and/or administrators at long term care and medical facilities as needed

●Maintains and follows all applicable regulations for HIPAA

●Meet all billing deadlines designated by customer expectations and contractual agreements

Sales Representative

●Assessed customer qualification for most appropriate product and assisted with facilitating physician approval necessary product for customer

●Recorded customer information and maintained database by obtaining, entering, and verifying required data

●Facilitated sales process by communicating/sharing information with appropriate internal and external contacts

●Ensured quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards

●Resolved customer concerns by providing appropriate information regarding products and services

Customer Service Rep

●Helped patients refill their medication and answered questions regarding medications.

●Answered patients’ questions regarding their prescription coverage.

●Communicated with supervisor about patient information.

●Ensured quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards

●Resolved customer concerns by providing appropriate information regarding insurance coverage and when medicine was available for refill.

●Spoke to pharmacists and transferred patients to pharmacists if needed.

Professional Experience

Customer Service Rep, Teletech, Daytona Beach, FL 2/2018-3/2019

CBC Billing Specialist, Omincare, Daytona Beach, FL 12/2014-10/2017

Inside Sales Rep, MRB Open-Aire Mobility, Port Orange, FL 6/2012-11/2014

Billing Coordinator, “OUR” Children First, Daytona Beach, FL 1/2001-6/2011

Education

Associate of Science degree from Keiser University Daytona Beach, FL

Contact this candidate