IT Manager
Resume:
GREG FLEMING
IT Manager, BSc, MPP (Data Science)
Aurora, Ontario L4G 3B1
*********@******.***
linkedin.com/in/gregfleming/
PROFESSIONAL
IT manager with over 19 years of experience within mid/large size organizations. I am passionate about innovative ideas, efficiencies, customer focus, team building, cross-functional teams, mentorship, and self-improvement.
WORK EXPERIENCE
Manager, IT (North America) – Sept 2018 - Present
Enwave Energy Corporation, Toronto, Ontario
Reporting to the VP of IT, my responsibilities include implementation and management of North American helpdesk, vendor management, inventory control, Network improvements, Network Security remediation, Win Server administration, Azure management and Administration, Implementations and Administration of Microsoft Dynamics 365 (Finance and Operations), implementation and Administration of MFA, OneDrive. SharePoint, Office365, ITDR, and BCP.
IT Business Analyst III – May 2016 - March 2018
LexisNexis Canada Inc, Toronto, Ontario
Reporting to the Senior Director of Technology, my responsibilities include gathering requirements from stakeholders, building metrics reports.
Lead, Network, and Server Systems – May 2013 - May 2016
LexisNexis Canada Inc, Toronto, Ontario
Reporting to the Director of Systems Engineering, as Lead, I was responsible for administering data and telephony networks, and Servers. Implemented and administered VMWare, Key contributor to Microsoft Lync (now Skype for Business) implementation. ITDR and BCP Lead, Vendor Management, software and hardware procurement.
Senior Technical Support Analyst – Aug 2012 - May 2013
LexisNexis Canada Inc, Toronto, Ontario
Reporting to the Director of Systems Engineering, I was responsible for the helpdesk, building images, Server administration, printer administration, vendor management.
Salesforce.com and Sales Support Specialist – July 2011 - Nov 2011
Angoss Software, Toronto, Ontario
Reporting to the Vice President of Marketing, I was responsible for Salesforce administration, including Marketing campaign development and reporting.
Sales Operations Analyst – Mar 2009 - July 2011
LexisNexis Canada Inc, Toronto, Ontario
Reporting to the Vice President of Sales, implemented and administered the Salesforce. A key member of the Sales Management team to drive sales efficiencies and processes. Provided hands-on training, support, and management to all sales staff. Also managed the Office Administrator.
Helpdesk Analyst – July 2000 - March 2009
LexisNexis Canada Inc, Toronto, Ontario
Reporting to the Manager of IT, I was responsible for helpdesk operations, administering LANDesk, Windows Security updates, McAfee virus scan updates, maintaining hardware and software databases, working closely with vendors, printer administration. Also authored many user manuals and conducted training for employees (new and existing).
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