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Manager Service

Riyadh, Saudi Arabia
October 28, 2019

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P.O. Box ****** Riyadh – ***** -:- Phone: +966-***-***-*** -:- email: OR


To lead a successful Facilities or General Services Management team. Motivate, direct & coach colleagues. To oversee the implementation of policy & procedures, prepare budget and management reports. Maintain coordination with Safety & Security, Finance and Administration departments. Negotiate with clients and service providers.


Total hands down experience in Facilities and General Services Management with efficiency and cost-effective system; capable of working in team environment or independently; dedicated and committed to achieve the set target. Ability to work in a culturally diverse context, under severe pressure and hostile environments at time of calamities. Strong ability to multi-task and troubleshoot multiple problems simultaneously. Ability to develop and implement efficient and effective operational processes and procedures, internal controls, and procedure manuals.

Experience in preparing budget, writing and administration various operational procedures.

Experience in operational & procurement tools of Maximo, SSR, Vizelia, Ariba, iProc, JDE, VAP, Amadeus, Worldspan, Galileo etc.


November 2017 onwards

Facilities Management Consultant – Lama Najd Construction

Provide property management strategies through service charge strategy, portfolio analysis and compliance.

Improving service with efficiency in asset management strategies and life cycle cost modelling.

Managing restoration projects of Campuses of TVTC/ College of Excellence

Advise on expenditure associated with FM services and overseeing the entire FM function from a staffing perspective.

Cost effective planning and assistance in budget preparation.

Pre-construction design review

Develop various FM procedures and review of existing procedures to meet the contractual requirement

Improve processes and the delivery of services.

Provide auditing, procurement services and advice on specialist services contractors, suppliers and service providers.

Performance management of contractors and suppliers as per the agreed SLAs and KPIs

Responsible for overseeing fit out projects.

April 2015 – October 2017

Head Implementation Manager (Facilities Management) – Interserve Saudi Arabia LLC

Implementation and mobilization of new Facilities Management contracts

Lead the FM services for Interserve Learning & Employment Colleges in the Kingdom

Guide the new Account Managers on Soft Services and specialized Hard Services

Monitor H&S practice

To assist in the development of a tactical business plan and budget for the establishment and growth of a new Interserve International facilities management business in KSA, including regular progress reviews.

To efficiently administer the business, the HQ office space, other branch and Contract offices and business logistics as required, all in compliance with national legislation, including:

Landlord liaison for all necessary offices and staff living accommodation facilities.

Management of travel activities including negotiation with Airlines, Travel agencies and Hotels. Implement corporate travel policy & monitor cost effective flawless movement of all travelers including visitor and new hires

Local Authorities liaison, to control all business, staff and

workforce Visa, licenses and Registration procedures applicable in KSA.

Labor and staff relations

Management of Interserve office assets and consumables

Office IT and mail arrangements

To provide input and report upon agreed financial budgets, performance and plans.

To prepare timely input for submissions of monthly reports for General Manager, FM Directors’ and Heads agreement.

To maintain a positive and progressive relationship within the Interserve team and with our international partner(s) in KSA.

To promote the business and assist with business development on a personal basis when appropriate.

To act in accordance with Interserve Plc’s Group Internal Control Structure and Financial Risks procedures and authority framework.

May 2007 – March 2015

Regional Facilities Manager (Cisco) for Saudi Arabia, Egypt & Levant with Johnson Controls.

Managing Six sites in the region and reporting into the Customer Business Manager for MEA

Responsible for the operational budget of about Three million US Dollar.

Develop & Manage Facilities Management plan & related budgets.

Management of day to day operations for onsite and remote facilities including Hard & Soft Services, Travel, Transport and accommodation

Manage & Administer SLAs & KPIs

Negotiate and follow up Real Estate leases, Airlines Corporate deals.

Monitor the services of corporate assigned travel agency staff

Operational relations with Landlord, Client and Town Hall

Space Management

Vendor Management

Management of Financial activities and suppliers’ invoices follow up

Monthly Report preparation

Operational follow-up of the contract.

Team Management

Assist Client to deploy global policies on site

Project management support to Client bringing the best resources on board

Acting as local Project Manager on behalf of Corporate Project Team

Continuous improvement of services and new initiatives

Identify operational gaps and provide the client with solutions

Internal Johnson Controls H&S procedures follow up

Representing in Incident Management Team

Carrying out internal H&S and FM Audits

Staff management and labour broker relationship

Accolades & Involvement:

Recipient of Customer Assurance Program (CAP) Award

Gold Star Award from Johnson Controls for exceeding expectations

October 2001 – May 2007

Service Coordinator with ExxonMobil Saudi Arabia Inc.

Office Facility:

Develop / Administer Facility Management plan & related budget.

Coordination with Landlords for maintenance, renewal of lease and other services required by the company. Managing the day-to-day maintenance of the office facility, designated parking facility and warehouse.

Coordination with Security Department to keep the facility secured at highest possible level and ongoing Security enhancement activities.

Asset Management including inventory, assignments and usage.

Allocation of office space, coordination with IT department for installation of IT related equipment.

Managing contracts of mail handling, stationary, copy machines, horticulture, security systems etc.

Monitoring the Safety, Health & Environment procedures within the office premises including Risk Assessments, Ergonomics and near miss / incident reporting and taking remedial measures.


Management of Travel services in all EM entities in the Kingdom including, reservations, ticketing and monitoring Kingdom wide meeter/greeter service at the relevant airports.

Negotiation and Managing relationship with Airlines, accommodation providers, travel and car rental companies.

Global coordination of hotel reservations and car rentals with Company preferred suppliers.

Supervising the implementation of EM's Corporate travel policy & guidelines.

Monitoring SLAs & KPI of travel service providers

Coordination with Charter Aircraft company, preparing manifest, flight tracking, verification of crew qualifications and ground handling service.

Preparation & Distribution of Kingdom Wide Arrival & Departure list.


Management of Kingdom wide fleet of Armored and Soft skin vehicles.

Coordination and monitoring of vehicle vendor activity including supply & subsequent maintenance of vehicles and drivers

Monitoring of vehicle Safety & Security checks.

Coordination of driver safety training and refreshing drivers' techniques.

Administrating the transportation procedures & process.


Coordination with company preferred residential compounds, Human Resources, Legal & Procurement Departments for completing the leasing procedures. Monitoring of Lease Agreements.

Management of Soft & Food packs for new arrivals and visitors.

Coordination with Compound Management for maintenance of leased accommodation.


Manage activities like Record retention program, supervision of receiving and delivery of shipments & Company assets.

Accolades & Involvement:

Coordinated the evacuation and rehabilitation of ExxonMobil compounds and personnel during the 2003 Riyadh bombing.

Member of Safety, Health & Environment (SHE) Committee of ExxonMobil SA.

September 1995 - September 2001

Travel Manager with Bugshan Travel - Lucent Technologies Implant Offices

Management of travels offices in Lucent Technologies facilities in Riyadh, Al Khobar and Jeddah. Support company's executive team for Business / Private travel. Negotiation with various airlines, tour operators, hotels and car rental companies for cost effective rates and services.

Management of meeter/greeter service at all international airports of the Kingdom. Aiding the Finance & HR departments for the settlement of travel and contractual entitlements.

Calculation of excess baggage charges on request. Flawless movements of groups and fresh arrivals.

Preparing periodical marketing plan by estimating the market potential, defining the strategy, planning the sales activities, forecasting the revenue and analyzing the previous market plans & performances.

October 1991 - August 1995

Account Executive with AlHuda Tourism Co. Ltd. - ABV Rock Group

Providing professional travel consultancy.

Arranging Airline reservation, Hotel bookings, Visa assistance, Travel insurance and other related services.

Arrangement of Business trips and Conferences for high-ranking officers of ABV Rock Group. Coordination for meeter/greeter service.

Aiding the Finance & HR departments for the settlement of travel and contractual entitlements.


B.A., Geography, Sociology & History

Diploma in Property Management

Diploma in Airlines Ticketing & Management

Diploma in Hospital Administration


Advance Defensive Driving Certificate from Smith Systems


English, Arabic, Hindi and Urdu


53 years of age, Indian National and married

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