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Customer Care Sales

Location:
Normal, IL
Posted:
October 28, 2019

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Resume:

Patrick Tshidibi Tshisele

Summary:

Experienced Bi-lingual French speaking customer care specialist. Who has experience of resolving customer issues. Facilitated call coverage support for the fellow team members. Applied PC spreadsheet, database, and word processing software; processing data using a computer. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods, and technologies Dedicated, innovative, and self-motivated team player/builder. Exceptional leader with excellent organizational, oral and written communication skills, and problem-solving skills.

Technical skills:

Microsoft Office, including Word, Advanced Excel, PowerPoint, Access, Outlook, and Intuit QuickBooks, Sales Forces

Skills:

Able to perform well under pressure, excellent communication, organizational, analytical, and planning skills. Able to take the initiative when necessary and learn quickly.

Further Skills

Proficient in Microsoft Office Word, Excel, PowerPoint and QuickBooks

Proficient in English and French.

Education

Master’s degree in Accounting with a concentration in Auditing. GPA: 3.41/4.00 2016

American InterContinental University, Schaumberg, IL

Bachelor of Business Administration in Business Management. 2014

Lincoln College Normal Illinois, Normal, IL.

Experience

Hindu Global Solutions, Peoria, IL Sept 2014 - present

Bilingual French Customer Relations Associate

Responsibilities:

Responded and negotiated to inbound and out bounds customers call.

Facilitated call coverage support for the fellow team members

Developed customer satisfaction strategies with my team to help grow HGS

Applying PC spreadsheet, database, and word processing software; Processing data using a computer.

Logistic Planning Analyst Nov 2018 - 2019

Carterpillar Inc, Morton, IL

Performing 65 Sales Forces ticket a day.

Analyzed information and options by developing spreadsheet reports using Pivot Excel, ERP and Access

Applying Late Load Notification using access tools

Responded and negotiated to inbound and out bounds customers call.

Analyzing LTL and Truck load and tender updated.

Performing expedite load by finding a low cost carrier.

Experienced in supply chain logistics of customer specific and handling costs into our facility.

Purchasing/Accountant Consultant Sep 2012 – Sep 2014

Mitsubishi Motor, Normal, IL

Responsibilities:

Experienced in supply chain logistic of customer specific purchased products, successfully reducing transportation and handling cost into our facility

Assist with month end reporting including creation Reviewed and evaluated existing customer –associate interaction practices. Provided suggestions for maximizing market potential, which helped branches meet and exceed sales quotas.

Surveyed customers to investigate customer satisfaction.

Analyzed information and options by developing spreadsheet reports using Pivot Excel, ERP

Assisted Senior Accountant with payroll system and payroll related items, Using ERP, ADP

Assisted Senior Accounting in using Request for Investment (RFI) and NPI program

T-Mobile/ (20/20 Company), Normal, IL Nov 2011 to Dec 2014

Staff Accountant /Manager.

Responsibilities:

Prepared transactions to be recorded in records of original entry;

Prepared journal entries, posting from journals to general ledger, or preparing original general ledger entries;

Summarized data from a ledger to a trial balance;

Closed accounts at the end of an accounting period.



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