**/**/**** **:** AM

Keith M. Friend

**** **** ******* **

Phoenix Arizona

Phone 480-***-****

Email: adao7f@r.postjobfree.com

www.linkedin.com/in/KeithFriend

Objective: A experienced seasoned professional pursuing a leadership role with growth potential in a

fast paced food and nutrition customer service environment.

Professional Experience:

Current Position

Steward Family Hospitals formerly Iasis healthcare @

St Luke’s Medical Center/Tempe St Luke’s Hospital/St Luke’s Behavioral Health Hospital / Phoenix Suns Clinic /Regional Business Office

Phoenix Arizona

Feb 2014 - Present

Position- Multi Site Food Service Director

Responsibilities include complete oversight of all food and nutrition services department including food production, patient satisfaction, retail operations, physician’s dining, product procurement, staff development, finance, department relations, catering and special functions, human resources responsibilities for department, staff development training and education, menu development, kitchen design, Maricopa County health inspections, CMS hospital food service standards, production and cook chill operations for remote sister campus, operations retail and patient feeding for sister hospital campus, customer service training and team member development in a 300 bed acute care/behavior health hospital. Serving 500k patient meals annually

Achieved and maintained the highest to date patient food satisfaction scores

Received the 2011 Iasis Chairman’s award

President of Share and Care Employee benefit program

Director of Grass Roots Employee Experience

Leadership Member of Market Employee Experience Team

Keith M. Friend

2336 East Fraktur Rd

Phoenix Arizona

Phone 480-***-****

Email: adao7f@r.postjobfree.com

www.linkedin.com/in/KeithFriend

Iasis healthcare @

St Luke’s Medical Center/Tempe St Luke’s Hospital/St Luke’s Behavioral Health Hospital / Phoenix Suns Clinic /Regional Business Office

Phoenix Arizona

Feb 2007 –Feb 2014

Position- Patient Services Manager Food and Nutrition

Responsibilities include complete oversight of all food and nutrition services department including food production, patient satisfaction, retail operations, physician’s dining, product procurement, staff development, finance, department relations, catering and special functions, human resources responsibilities for department, staff development training and education, menu development, kitchen design, Maricopa County health inspections, CMS hospital food service standards, production and cook chill operations for remote sister campus, operations retail and patient feeding for sister hospital campus, customer service training and team member development in a 600 bed acute care/behavior health hospital system . Achieved and maintained the highest to date patient food satisfaction scores

Santa Barbara Catering Co

Tempe Arizona

Feb 2006- Jan 2008

Position : Lead Catering Banquet Captain

Responsible for supervision of all types catering events including full

service, drop and set, buffet, and plated. Events include corporate,

private, weddings, and special functions.

Travel Club International Inc

Tempe Arizona

Jan 2006 - Jan 2007

Position: Director of Operations

Created and designed complete company policies and procedures- wrote

company handbook and implemented benefit program for company.

Responsible for full operations in a full service travel agency call

center. Duties include complete Human Resources responsibilities, hiring,

training, administrator of company medical insurance, employee reviews

and competencies, finance tracking and budgets, accounts payable,

accounts receivables, employee development, complete office management. Manage office staff of 25 employees.

Keith M. Friend

2336 East Fraktur Rd

Phoenix Arizona

Phone 480-***-****

Email: adao7f@r.postjobfree.com

www.linkedin.com/in/KeithFriend

Sodexho Health Care Services Pacific Division

Southern California

June 2001 September 2005

Position Multi Site General Manager Dinning Services Sodexho

Queen of Angels Hollywood Presbyterian Medical Center

Daniel Freeman Hospitals Memorial Hospitals (Marina Del Rey and Inglewood Locations)

Responsible for complete operations related to food and nutrition

services

for multiple acute care hospital setting. Operations include managed

patient

bed capacity of over 400, retail operations, catering, and vending.

Duties

include but not limited to: client relations, financial management,

retail

operations, catering and development and retention of all staff

including

subordinate management personnel and hourly staff, sanitation, and all

operational company standards. Managed and exceeded expectations of both

hospital and Sodexho annual budgets. Managed departments through hospital

sale transitions including both DHS and JACHO inspections.

Keith M. Friend

2336 East Fraktur Rd

Phoenix Arizona

Phone 480-***-****

Email: adao7f@r.postjobfree.com

www.linkedin.com/in/KeithFriend

1983- 2001

Aramark Director food service operations for multiple higher education campuses in Northern and Southern California

Director food service operations Clayton County Community Colleges Atlanta Georgia

Vice President Operations “J Christopher’s” upscale restaurant Group Atlanta Georgia

General Manager Malone’s Bar and Grill Atlanta Georgia and Rome Georgia locations

District Manager St Louis Bread Company Atlanta Georgia

Education

Serve Safe Certified through 2019

Alcohol Awareness Certification through 2025

Central State University 1979 – 1983 Associates Degree

Archbishop Hoban High School – Akron Ohio – Diploma

General Manager Wendy’s International – Atlanta Georgia

References available upon request

Contact this candidate