Food Service Manager
Resume:
**/**/**** **:** AM
Keith M. Friend
Phoenix Arizona
Phone 480-***-****
Email: ***********@*****.***
www.linkedin.com/in/KeithFriend
Objective: A experienced seasoned professional pursuing a leadership role with growth potential in a
fast paced food and nutrition customer service environment.
Professional Experience:
Current Position
Steward Family Hospitals formerly Iasis healthcare @
St Luke’s Medical Center/Tempe St Luke’s Hospital/St Luke’s Behavioral Health Hospital / Phoenix Suns Clinic /Regional Business Office
Phoenix Arizona
Feb 2014 - Present
Position- Multi Site Food Service Director
Responsibilities include complete oversight of all food and nutrition services department including food production, patient satisfaction, retail operations, physician’s dining, product procurement, staff development, finance, department relations, catering and special functions, human resources responsibilities for department, staff development training and education, menu development, kitchen design, Maricopa County health inspections, CMS hospital food service standards, production and cook chill operations for remote sister campus, operations retail and patient feeding for sister hospital campus, customer service training and team member development in a 300 bed acute care/behavior health hospital. Serving 500k patient meals annually
Achieved and maintained the highest to date patient food satisfaction scores
Received the 2011 Iasis Chairman’s award
President of Share and Care Employee benefit program
Director of Grass Roots Employee Experience
Leadership Member of Market Employee Experience Team
Keith M. Friend
2336 East Fraktur Rd
Phoenix Arizona
Phone 480-***-****
Email: ***********@*****.***
www.linkedin.com/in/KeithFriend
Iasis healthcare @
St Luke’s Medical Center/Tempe St Luke’s Hospital/St Luke’s Behavioral Health Hospital / Phoenix Suns Clinic /Regional Business Office
Phoenix Arizona
Feb 2007 –Feb 2014
Position- Patient Services Manager Food and Nutrition
Responsibilities include complete oversight of all food and nutrition services department including food production, patient satisfaction, retail operations, physician’s dining, product procurement, staff development, finance, department relations, catering and special functions, human resources responsibilities for department, staff development training and education, menu development, kitchen design, Maricopa County health inspections, CMS hospital food service standards, production and cook chill operations for remote sister campus, operations retail and patient feeding for sister hospital campus, customer service training and team member development in a 600 bed acute care/behavior health hospital system . Achieved and maintained the highest to date patient food satisfaction scores
Santa Barbara Catering Co
Tempe Arizona
Feb 2006- Jan 2008
Position : Lead Catering Banquet Captain
Responsible for supervision of all types catering events including full
service, drop and set, buffet, and plated. Events include corporate,
private, weddings, and special functions.
Travel Club International Inc
Tempe Arizona
Jan 2006 - Jan 2007
Position: Director of Operations
Created and designed complete company policies and procedures- wrote
company handbook and implemented benefit program for company.
Responsible for full operations in a full service travel agency call
center. Duties include complete Human Resources responsibilities, hiring,
training, administrator of company medical insurance, employee reviews
and competencies, finance tracking and budgets, accounts payable,
accounts receivables, employee development, complete office management. Manage office staff of 25 employees.
Keith M. Friend
2336 East Fraktur Rd
Phoenix Arizona
Phone 480-***-****
Email: ***********@*****.***
www.linkedin.com/in/KeithFriend
Sodexho Health Care Services Pacific Division
Southern California
June 2001 September 2005
Position Multi Site General Manager Dinning Services Sodexho
Queen of Angels Hollywood Presbyterian Medical Center
Daniel Freeman Hospitals Memorial Hospitals (Marina Del Rey and Inglewood Locations)
Responsible for complete operations related to food and nutrition
services
for multiple acute care hospital setting. Operations include managed
patient
bed capacity of over 400, retail operations, catering, and vending.
Duties
include but not limited to: client relations, financial management,
retail
operations, catering and development and retention of all staff
including
subordinate management personnel and hourly staff, sanitation, and all
operational company standards. Managed and exceeded expectations of both
hospital and Sodexho annual budgets. Managed departments through hospital
sale transitions including both DHS and JACHO inspections.
Keith M. Friend
2336 East Fraktur Rd
Phoenix Arizona
Phone 480-***-****
Email: ***********@*****.***
www.linkedin.com/in/KeithFriend
1983- 2001
Aramark Director food service operations for multiple higher education campuses in Northern and Southern California
Director food service operations Clayton County Community Colleges Atlanta Georgia
Vice President Operations “J Christopher’s” upscale restaurant Group Atlanta Georgia
General Manager Malone’s Bar and Grill Atlanta Georgia and Rome Georgia locations
District Manager St Louis Bread Company Atlanta Georgia
Education
Serve Safe Certified through 2019
Alcohol Awareness Certification through 2025
Central State University 1979 – 1983 Associates Degree
Archbishop Hoban High School – Akron Ohio – Diploma
General Manager Wendy’s International – Atlanta Georgia
References available upon request
Contact this candidate