Project Manager • Business Analyst
Self-directed, driven professional with extensive experience in managing challenging and comprehensive global projects, while demonstrating a commitment to achieving goals within established schedules and budgets. Pragmatic and focused; thrive in dynamic, fluid environments. Astute leader, capable of steering cross-functional teams simultaneously across multiple projects to work efficiently, resolve issues expediently, and remain on track. Demonstrated ability to strategically manage multimillion-dollar project budgets, ensuring alignment with established financial standards. Strengths in establishing project plans, identifying staffing needs, establishing scope, gathering requirements, supervising vendors, and driving utilization of company’s project management methodology. Capable of anticipating and proactively resolving conflicts/issues.
Areas of Excellence:
Full Project Lifecycle Management • Strategic Planning & Execution • Cross-functional Team Leadership
Project Schedules, Timelines & Milestones • Resource Planning & Implementation • Quality & Risk Planning
Forecasting & Budgeting • Document Management • Innovative Problem Solving • Coaching & Mentoring
Contract Negotiation & Administration • Creative Thinking • Staff Training & Development • Communication
Organization & Time Management • Multicultural Relationship Management • Technical and Procedural Documentation
AEROTEK STAFFING AND RECRUITING, Benton Harbor, MI 2019 to Present
PROJECT MANAGER - WHIRLPOOL
Oversee the execution ofassigned projects for a Fortune 100 American multinational manufacturer and marketer of home appliances, ensuring consistency with company strategy and goals. Lead planning and implementation of projects, facilitate the definition of project scope and deliverables, develop project plans,, allocate resources, schedule timelines, monitor and report deliverables, resolve problems, and assess results.
Managed project to reduce the amount of paper used for owner’s manual and other consumer literature; consolidated duplicate information into one printed format, generated literature packages to provide consistent information within all categories, managed translation of literature into multiple languages, moved specific literature such as technical sheets and wire diagrams to Website.
Established relationships, building and maintaining trust, with stakeholders; obtained buy-in for project.
Collaborated with Legal, Safety, Codes, and Regulatory personnel to ensure literature meets safety/legal requirements.
Teamed with Procurement and suppliers to negotiate new terms and communicate discontinued and new replacement parts.
Worked with nine plants throughout US and Mexico to manage inventory, decrease scrap of old inventory and implement new literature. Developed savings and new part implementation timelines and presented to stakeholders.
Negotiated with leadership from four divisions to obtain resources and information required to complete tasks in timely manner.
UNITED FEDERAL CREDIT UNION, Saint Joseph, MI 2017 to 2018
MISER BUSINESS ANALYST
Project managed conversion of MISER BA financial software to MISER DeskTop, gaining a strong knowledge base of back-office credit union operations.
Investigated and built new financial products to increase Credit Union deposit base.
Focused primarily on effective and efficient utilization of technology in executing corporate business strategy and continuous improvements.
Performed research and fact finding to formulate and define system scope and objectives; analyzed business/user needs and documentation of requirements; and translated into proper system requirement specifications.
Collaborated proactively with stakeholders to deliver functional business requirements, spec documents, use cases, workflows, and screen/interface designs.
Communicated all changes, enhancements, and modifications of business requirements to stakeholders to ensure issues and solutions were understood.
TEKSYSTEMS IT STAFFING, Grand Rapids, MI 2014 to 2016
KELLOGG COMPANY, Battle Creek, MI
Worked as an onsite contract Project Manager for the world’s leading cereal company and producer of a variety of crackers, savory snacks, and frozen foods.
Project Co-Manager – HR Global Transformation – Technology Enablement
Administered $16M budget for global implementation of SuccessFactors software, serving as primary point of contact for all workstreams and team members to resolve product defects, issues, timely completion of action items, and establishing direction.
Interfaced with Business Units and Corporate Finance to generate financial reports, analytics, strategic plans, business plans, and targets.
Utilized a variety of technologies, including SharePoint to establish and maintain global document library for reporting and analytics systems; MS Project, Action Item, and Risk Logs to manage project plan; and Planview to keep track of resources.
Facilitated status meetings with project teams on three continents; presented status updates to global executive management and vendors.
Spearheaded testing initiatives such as document requirements, peer reviews, test strategies/plans, case writing, defect management, and summary reports for North America, Latin America, and the United Kingdom.
Project Manager & Business Analyst – WinShuttle/SAP Installation
Steered implementation of WinShuttle workflow tool in North America while preparing for future global expansion; devised and successfully managed complex project timeline and work plan to ensure on-time delivery.
Worked closely with a team of 100+ members across 14 departments; performed process analysis and requirements acquisition for all 14 departments.
Restructured methodology for defining documents, managing and automating processes, reducing time to market, cutting costs, and maximizing revenues.
Initiated meetings with stakeholders and project team; updated executive management monthly.
Coordinated resources, supervised cross-functional teams, administered multimillion-dollar budget, and established governance.
Process Improvement Analyst – Retail Trade Agreements
Partnered with multifunctional departments to gather information related to current process of promotional retail trade agreements. Mentored Trainer and Documentation Specialist at the request of the Director.
WEIDENHAMMER SYSTEMS CORPORATION, Kalamazoo, MI 2008 to 2014
Progressed through a series of positions of varied responsibility and accountability, demonstrating diverse skills in leadership, technology, and operations management for a nationallyrecognized strategy, marketing, and technology consulting firm focused on driving measurable results for its customers.
Assembled technical, vendor, and human resources, both internally and from clients, to build successful project teams; subsequently, directed teams to meet project objectives. Instituted goals and timelines and ensured they were met or exceeded. Applied appropriate tools, systems, and techniques to measure project performance.Facilitated productive meetings with all resources to discuss project status, issues, and performance.
Utilized SalesForce as client, account, and project management tool; mentored junior-level project manager tasked with upgrades to SalesForce; and created SalesForce templates for internal training.
Collaborated with Sales, Marketing, and Support Teams to consistently deliver multiple projects from initial development to rollout on time and within project scope and budget.
Orchestrated the creation, testing, and implementation of new technology-based projects, including vendor punchout, hands-off procurement, and accounting applications.
Entrusted to oversee construction and technical upgrades of newly purchased building and move.
Managed new building in Western Michigan University (WMU) Business Park, including tenant relationships and requirements, building repair/maintenance, and relationship with WMU.
Coordinated charitable events encompassing United Way Drive and service at Kalamazoo Rescue Mission; provided pro bono technical assistance to local charities.
Directed the successful implementation of financial software for school districts with up to 20K students in 15 states. Managed 12 direct reports. Supervised implementation teams comprised of internal resources, client participants, and vendors. Scheduled and oversaw all implementation stages of enterprise software, hardware, and systems. Coordinated and prioritized tasks, managed timelines, and maintained project plans.
Assessed business implications for each phase of project and monitored progress to ensure deadlines, standards, and cost targets were met.
Worked closely with external vendors to ensure smooth inclusion of their software.
Gained a reputation with clients for ability to quickly respond to their needs and creatively resolve problems through troubleshooting and identifying ways to work around problems as needed.
Call Center & Training Manager
Hired to oversee day-to-day performance of 20 IT call center team members and trainers as well as coach and develop peers at the request of management. Proactively managed IT support operations and resolution workflow for technical operations issues. Set up contracts with new and existing clients for new technologies or services.
Steered transition from Pivotal to SalesForce to enhance performance of sales team, call center, and implementation managers.
Researched, evaluated, and assisted in the implementation of an integrated IP telephony system.
Defined requirements for new help-desk ticketing program that resulted in vast improvements in overall reporting and visibility of operational performance metrics.
Created and implemented online client survey program to improve service and extend service offerings based on client input.
Addressed and resolved client product complaints in a professional and empathetic manner, diffusing volatile client situations calmly and courteously.
Introduced client focus groups to enhance relationships by building new training session and services to align with school district calendars.
Managed transition of training, services, and call center queue to former partner upon dissolution of 30-year partnership with major software company.
Executed and oversaw “Confirm Destruction” plan to eliminate former partner’s data from company’s system and individual workstations in conjunction with separation agreement.
Exceeded departmental training and services revenue goal by 19%.
Submitted winning proposals for annual President’s Award for Outstanding Performance and Employee of the Year for two team members.
NATIONAL CITY CORPORATION, Oshtemo, MI 1990 to 2007
Carried out a variety of tasks associated with integrating acquired banks into a large financial holding institution; procured and deployed laptops, desktops, telephony, and office equipment. Oversaw setup of internal user IDs/security levels and managed employee training.
Championed implementation of disaster recovery procedures to slash downtime.
Managed project to develop departmental systems and methodologies to better align workflow processes.
Created corporate-wide online surveys to identify training needs based on production processes and changes.
Designed an innovative cross-selling program emphasizing retention of client relationships, including training, reporting structure, auditing, and incentive program, resulting in $600K in revenue the first year.
*** Earlier roles with National City Corporation included Operations Supervisor, System Administrator
& Operations Coordinator ***
EASTERN MICHIGAN UNIVERSITY, Ypsilanti, MI
PROJECT MANAGEMENT INSTITUTE (PMI); PMP Trained
Member, Project Management Institute (PMI)