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Assistant Customer Service

As per the organization rules and systems.
October 28, 2019

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Mobile: **************


Personal Details:

Date of Birth: June, 16, 1980.

Marital Status: Single.

Driving License: Valid driving license available.

Nationality: Jordanian.

Career Objectives:

Seeking career opportunity in the banking field where my knowledge and experience can be utilized and applied, in a highly motivated environment where I am eager learning person who is willing to work in a highly dynamic place, which would open new horizons and good future.


* Bachelor of Finance and Banking Science, Faculty of Economics and Administrative Sciences, Al-Al Bayt University, Jordan, January 2004, most important courses are:




•Principles of Investment and Finance

•Stocks and shares

•Financial Management

*Tawjihi, scientific field, Al Ibrahimeya high school, October 1999.

Courses Attended:

- Mashreq bank products and policies course training.

- Certificate of Participating Reliance Accounting & Tax Consultants.

- Different levels of the Direct English language.

- Courses of IBM Microsoft.

Working Experience:

Assistant financial Manager – AL Qayse Printing house – Amman, Jordan May2009 – June2016.

-Preparation of financial statements for the Press.

-Prepare payroll for employees.

-Balance sheet study to detect any weaknesses.

-Hold regular meetings to reach the highest degree of profitability

Assistant Team Leader (Supervisor) –Mashreq Bank –Dubai, UAE –march 2006- feb2009

--Handling customer’s inquiries & complaints in a timely manner, keeping

In view customer focuses & image of the bank and solving customers

Complaints on the spot..

Initiate recruitment plan to ensure proper staffing of the team, and also to -

Train, develop and motivate the team to meet the objectives of the bank

In achieving “first choice” status for both employees and customers.

-Operating with standard rules and guidelines set by the bank and additional ones set by and unique to the direct banking center which also involves root cause and analysis and reversals of charges and fees when necessary.

-Following up cases from team members and taking necessary action

When needed.

-Being the shift supervisor and handling the responsibilities of the shift like the service level and maintain the correct number of call center agents in the shift.

-Doing all kinds of replacements in regards to Credit Cards and

Automatic Teller Machine Cards and loan postponements.

Personal Banking Advisor–Mashreq Bank –Dubai, UAE –JUNE 2004 – February


-Advising United Arab Emirates and Qatar’s customers regarding their banking and financial needs and providing them with updated information regarding retail banking products and policies.

-Handling customer’s inquiries & complaints in a timely manner, keeping in view customer focus & image of the bank.

-Cross selling of Mashreq Bank’s products & services to non account holders refer business leads to line staff.

-Providing excellent customer service to achieve loyalty.

-Capturing and report customer feedback toward continual product development.

-Decision making authority responsibility limited to certain functions, which enables on-the-spot problem resolution.

-Shared in a regular training on banking, all products & sales techniques.

Jordan Islamic bank internship July 2003 – Feb 2004.

-Helping customers how are asking about their salaries and check if they are transferred to their account.

Opening all kinds of accounts. -

-Making out going transfers and handling incoming transfers.

-Depositing checks at customers account.

Filling loan and credit card applications. -

Extra Curricular Activities:

Member of the royal Jordan horses union -

-Competed in the wadi ram marathon in Jordan (120km) achieved the second place out of two hundred competitors.

Computer and linguistic Skills:

Excellent knowledge of IBM, Microsoft office, Banking systems. -

Fluent in Arabic and English languages.-


Strong interpersonal skills and cultural sensitivity. -

Proven leadership style and strong leadership qualities.-

-Excellent interpersonal, communication and analytical skills with ability to perform as team player.

-Amazing ability and willing to prioritize workload ensuring meet deadlines.

References: Available upon request

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