Proficient in Microsoft Office suite of applications (Word, PowerPoint, Excel, Publisher)
A strict commitment to driving performance in the customer service/sales environment
Ability to resolve complex problems drive change and win internal and external customer loyalty
5 years of experience in sales to include in person interaction as well as inbound/outbound sales
5 years of experience providing support in busy call center environments in the insurance industry
5 years of experience in using company’s database software for data entry and analytics purposes
Manpower/Allstate, Coppell, TX Jan 2019 to present
Evaluate progress for all claims and coordinate with the team leader for all issues and effective resolution and develop new methods to handle all claims.
Maintain records of all benefits and resolve all issues in claim processes to minimize risks in claims processes and maintain records of all shipments and storage.
Manage and distribute all incoming emails and perform research on all claim numbers
CONNEXTIONS/OPTUM, Richardson, TX Sep 14 - Jan 16
•Prospected for new clients.
•Interviewed prospective clients to obtain data about their financial resources and needs.
•Explained Insurance policies and suggested additional products. Inbound/Outbound calls.
•Explained features, advantages and disadvantages of various policies to promote sale of policies.
STATE FARM, Detroit, Ml Mar 03 - May 14
Insurance Sales Agent
•Contacted underwriter to submit forms to obtain binder coverage.
•Developed marketing strategies to compete with other competitors in the industry. Inspected properties to determine insurability.
•Performed administrative tasks, such as maintaining records and handling policy renewals. Attended seminars to keep abreast of new products, services, and industry trends.
TELVISTA, Dallas, TX Jan 18- Nov 2018 Account Executive
•Present, explain, and recommend products, benefits, features, based on client. Explained features, advantages and disadvantages of various policies to promote sale of policies. Inbound/Outbound calls.
•Effectively, educate, persuade and close the sale of product lines
Other Professional Experience.
THE BESTIRS, Phoenix, AZ Aug 17 -Jan 2018
•Investigate, negotiate, evaluate and settle multi-line claims within given authority while providing fair, timely, reliable and professional claims service.
•Physically inspect the property, loss, and/or damages, interview policyholders, claimants, and witnesses, create damage/loss report and complete estimates using industry recognized software.
•Negotiate with contractors or other customer representatives to quickly and accurately settle claims. Maintain professional and technical knowledge through continuing education.
REALPAGE INC, Richardson, TX Feb 16 - Aug 17
•Present, explain, and recommend products, benefits, features, based on client needs.
•Data Entry/ Data Base Management.
•Inbound/Outbound calls. Client Management.
BBA, Finance Major
Davenport University, Dearborn, Ml
Adjusters License, Xactimate Training All- Lines Adjusting School Dallas, TX Bureau of Certified Auto Appraisers Houston, TX