Medical Technical Support

Mustafa M. Rashad (Cerner Application analyst)

Egypt - Cairo

***.*************@*****.***

Mobile: +201*********

https://www.linkedin.com/pub/mustafa-rashad/5a/5bb/403 PERSONAL SUMMARY

I am a highly competent IT professional for 8 years of experience with a proven track record in clinical Application Analyst, implementation HIS systems including (EMR, LIS, Physician, Nursing). I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. Innovative and has the ability to work under stress

AREAS OF EXPERTISE

EMR Pharmnet Inpatient Pharmnet Outpatient

Medication administration Wizard

Power Orders

[

Power Plan

Dispensing Machines

PowerChart Oncology

CCL

Healthcare information Business Analysis Microsoft SQL Server Technical Support Troubleshooting C#

Networking Software Documentation Training

Databases Crystal Reports Testing

CAREER HISTORY

Clinical application specialist (CERNER) Clinical Application Specialist at Egypt Cancer Network 57357 July 2015 – till now

Responsibility:

• Analyzing customers’ requirements and their expectation with the hospital automation.

• Modules. Documentation of User Guide Manual and preparing for the Training Materials.

• Accountable for delivering schedule training session and instruction to the users

• Demonstrate through knowledge of work and business unit and analyses application logic to propose change strategies.

• Identifies and defines data input and output as indicated by application specifications end user in relation to Cerner to enhance the knowledge of the user

• Designing and assessing training programmers.

• Working with powerchart (Patient List, Chart Access, Demographics Banner, Toolbars. Views,powerorders)

• Working with Cerner pharmnet (inpatient, outpatient, configuration tools)

• Working with medication administration wizard

• Working with pharmanet functionality (Batch Processes, Clinical Documentation Management,

• Dispensing, Dose Range Checking, Pharmacy Order Entry, System Operations, Reporting)

• Provide assistance and support to the help desk issues related to Cerner application

• Provide assistant to end user for any related issue.

• Have a good knowledge with pharmacy supply chain

• Have a good knowledge with EKM RULE (pharmacy alert)

• Working on pharmacy ccl label program

• Responsible for operational support to the application coordination with the vendor.

• Trouble-shoots system problems in an effective and timely manner

• Provide operational and technical support for the application and CCL (Cerner Command language) if needed. Clinical application specialist(HIS) Al-khaleej for computer and electronic systems Aug 2012-july 2015

Responsibility:

• Medical systems consultants (Medical information system specialist).Medica Plus software applications

• Analyzing customers’ requirements and their expectation with the hospital automation

• Working with demos for HIS especially Doctors, Nurses, Operations. Pharmacy, LIS, Nutrition

• Have a good knowledge with database (SQL server) Have a good knowledge with crystal report

• Deliver outstanding Client experience and satisfaction with "HIS " and product and services

• Establishes the HIS department’s quality objectives and their implementation action plan.

• Maintain good communication and coordination with the customer staff members during all project

• Implementation stages and technical support.

• Liaison and coordinate with the customer and the company to solve all contractual issues and product

• Implementation problems that faces the project.

• Handles problems (occurred and potential), complaints related to all processes according to the related

• Company procedures.

• Initiating, assigning, following up and performing Healthcare Automation Projects Supports and supervises support to other department's activities especially development, training and Technical support in what relates to medical modules.

• Attends periodic management review meetings and performs tasks as detailed in the management, review

• Procedure. Performing the department processes measurements based on the KPIs, analyzes the results and

• Takes the actions needed. Issues the periodical reports as stated in the company's procedures

• Analyzing customers’ requirements and their expectation with the hospital automation.

• Modules. Documentation of User Guide Manual and preparing for the Training Materials.

• Analysis and Setup preparation for Doctor, Nursing, Operation, LIS Technical Support Engineer TE DATA FEB 2012 –AUG 2012 Responsibility:

• Installing and configuring computer hardware operating systems and applications;

• Monitoring and maintaining computer systems and networks;

• Talking staff/clients through a series of actions, either face to face or over The telephone;

• Troubleshooting system and network problems and diagnosing and solving hardware/software

• Providing support, including procedural documentation;

• Following diagrams and written instructions to repair a fault or set up a System;

• Supporting the roll-out of new applications; Setting up new users’ accounts and profiles and dealing with password

• Responding within agreed time limits to call-outs;

• Working continuously on a task until completion

HIS implementer Health insights

May 2012 –AUG 2012

Responsibility:

• Medical systems consultants (Medical information system specialist).Medica Plus software applications

• Analyzing customers’ requirements and their expectation with the hospital automation

• Working with demos for HIS especially Doctors, Nurses, Operations. Pharmacy, LIS, Nutrition

• Have a good knowledge with database (SQL server) Have a good knowledge with crystal report

• Deliver outstanding Client experience and satisfaction with "HIS " and product and services

• Establishes the HIS department’s quality objectives and their implementation action plan.

• Maintain good communication and coordination with the customer staff members during Objective

• I'm looking for a full-time healthcare IT position (Application Specialist& analyst) in a leading Organization

• Seeking market leadership, software quality and Uniqueness using new Sources technologies where my

• Educational Experiences could be highly Utilized and developed. COMPETENCIES

Duties

• Handles problems (occurred and potential), complaints related to all processes according to the related

• Implantation stages and technical support.

• Discussing the technical aspects of a project with clients.

• Testing and debugging applications.

PROFESSIONAL ABILITIES

• Communication Skill

• Decision-Making

Leadership

Career Planning and Management

PERSONAL ABILITIES

• Good Communication skills in Arabic and English.

• Good Training skills.

• Good team leader and group manager.

• Trustworthy, Reliable, Sense of Humor.

• Self-motivated, good Presentation Skill

ACADEMIC

Faculty of Computer science and information, Mansoura University, Cairo, Egypt Information system dept. 2010 Egypt Network Company training 2009

CERTIFICATES

CCNA (cisco certification network association)

Discern explorer basic, intermediate

Millennium fundamental,

EKM RULE

Contact this candidate