Lise Lafontaine
** *** ********, ******** *** *V*
***************@*******.***
OBJECTIVE
I am a professional bilingual individual with a varied background in office and retail. Key strengths include customer service, flexibility and the ability to adapt to different environments. Seeking an opportunity to challenge myself and utilize my skills to their best advantage.
EDUCATION
I was granted a Vocational Diploma from the Office Specialist Program at D’Arcy McGee High School in 1990. Courses included:
Word Perfect Introduction to Law
Oral Communication 1-2-3 Automated Accounting
Business Communication -1-2-3 Lotus 1-2-3
PROFESSIONAL ABILITIES
Reliable Efficient Time Management
Motivated Strong Interpersonal Skills
Team Player Detail Oriented
Flexible
EXPERIENCE
Elections Canada – PM-01 Aug. 2019 - Oct. 2019
Directed 37 Liaison officers in their duty/tasks for the Election
Created tickets and enter information into SVRS system
Enter Alpha, Numeric data into appropriate fields from registration forms into SVRS system
Find missing information and input it into SVRS
Phoned all each Liaison on a weekly basis to give them accurate information for performing their duty.
Sent weekly emails with attached information.
Ensured deadlines are met
Ensured confidentiality is maintained at all times
Tracked shipments of Election material
Photocopied/Scanned
Lise Lafontaine Page 2
EXPERIENCE (continue)
Sandy Hill Comm. Health Center -- Receptionist Apr. 2019 - May 2019
Answered phones
Received client/patients
entered/searched for information in NOD database
Made appointment for clients
Urine testing
Faxed/ photocopied / Scanned
Centretown Comm. Health Centre -- Receptionist Mar. 2018 - Jan. 2019
• Reception duties (Transfer calls to appropriate extensions)
• Handed out medical supplies (kits)
• Handed out access passes
• Directed / classify Mail, Courier and Correspondence
• Data Entry
Faxed / photocopy
Shared Services Canada, Ottawa, ON -- AS-01 Oct. 2016 - May 2017
Created, Managed and Maintained the Hardware Provisioning Tracking Sheet
Created (RAS) Requisition for Acquisition Services for clients and partners procurement requests
Prepared/Created weekly procurement Hardware and Software Reports for Senior Managers
Verified and reviewed software and hardware requests from the provisioning mailbox
Maintained soft and hard copy filing systems
Managed and maintained an invoice tracking sheet
Photocopied /Scanned documents for meetings
Industry Canada, Edmonton, AB -- AS-01 Nov. 2002 -April 2003 Also 2000- April 2001
• Directed incoming calls, mail, correspondence and courier
• Made Travel arrangements – including air travel/ accommodations/ meals
• Made Conference and banquets facilities arrangements
• Coordinated meetings and interviews
• Hospitality arrangements for conferences and meetings
• Prepared documents and presentations for conferences
• Prepared correspondence, reports, and memorandums
• Data entry
• Edited drafts as required
• Ensured filing was up to date (re-organization of filing system)
• Photocopied and faxed
• Ordered office supplies
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EXPERIENCE (continue)
Alberta Learning, Edmonton, AB -- Client Services -- CR-04 May -Oct. 2002
• Proofread, Edited and Formatted Book and Reports Senior Management
Automated Document Clean-up
Gathered and Prepared Information Packages for Meetings
• Directed incoming-outgoing Mail, Courier and Calls for entire office
• Booked Conference rooms for Senior Management
• Hospitality preparation for Meetings
Reception relief
Canada Revenue Agency, Edmonton, AB -- CR-05 Sept. 2001 - April 2002
• Compiled and gathered information and entered into the client information database
• Directed incoming/outgoing calls and correspondence
• Classified mail and courier
• Photocopied/faxed information to clients and departments
• Ordered office supplies
Western Economic Diversification, Edm., AB -- CR-05 - Records April - Sept. 2001
• Updated filing system
• Directed incoming/outgoing calls
• Directed all Mail, Courier and Correspondence
• Data entry • Photocopied and/or faxed as required
• Replaced receptionist when needed
Environment Canada, Gatineau, QC -- CR-04 - Records May 1990 - Jan. 1991
• Directed all mail courier and calls
• Granted access to information
• Records Management (alpha/numerical)
• Data entry
• Photocopied and faxed
References available upon request