Lise Lafontaine

** *** ********, ******** *** *V*

adao3s@r.postjobfree.com

819-***-**** / 343-***-****

OBJECTIVE

I am a professional bilingual individual with a varied background in office and retail. Key strengths include customer service, flexibility and the ability to adapt to different environments. Seeking an opportunity to challenge myself and utilize my skills to their best advantage.

EDUCATION

I was granted a Vocational Diploma from the Office Specialist Program at D’Arcy McGee High School in 1990. Courses included:

Word Perfect Introduction to Law

Oral Communication 1-2-3 Automated Accounting

Business Communication -1-2-3 Lotus 1-2-3

PROFESSIONAL ABILITIES

Reliable Efficient Time Management

Motivated Strong Interpersonal Skills

Team Player Detail Oriented

Flexible

EXPERIENCE

Elections Canada – PM-01 Aug. 2019 - Oct. 2019

Directed 37 Liaison officers in their duty/tasks for the Election

Created tickets and enter information into SVRS system

Enter Alpha, Numeric data into appropriate fields from registration forms into SVRS system

Find missing information and input it into SVRS

Phoned all each Liaison on a weekly basis to give them accurate information for performing their duty.

Sent weekly emails with attached information.

Ensured deadlines are met

Ensured confidentiality is maintained at all times

Tracked shipments of Election material

Photocopied/Scanned

Lise Lafontaine Page 2

EXPERIENCE (continue)

Sandy Hill Comm. Health Center -- Receptionist Apr. 2019 - May 2019

Answered phones

Received client/patients

entered/searched for information in NOD database

Made appointment for clients

Urine testing

Faxed/ photocopied / Scanned

Centretown Comm. Health Centre -- Receptionist Mar. 2018 - Jan. 2019

• Reception duties (Transfer calls to appropriate extensions)

• Handed out medical supplies (kits)

• Handed out access passes

• Directed / classify Mail, Courier and Correspondence

• Data Entry

Faxed / photocopy

Shared Services Canada, Ottawa, ON -- AS-01 Oct. 2016 - May 2017

Created, Managed and Maintained the Hardware Provisioning Tracking Sheet

Created (RAS) Requisition for Acquisition Services for clients and partners procurement requests

Prepared/Created weekly procurement Hardware and Software Reports for Senior Managers

Verified and reviewed software and hardware requests from the provisioning mailbox

Maintained soft and hard copy filing systems

Managed and maintained an invoice tracking sheet

Photocopied /Scanned documents for meetings

Industry Canada, Edmonton, AB -- AS-01 Nov. 2002 -April 2003 Also 2000- April 2001

• Directed incoming calls, mail, correspondence and courier

• Made Travel arrangements – including air travel/ accommodations/ meals

• Made Conference and banquets facilities arrangements

• Coordinated meetings and interviews

• Hospitality arrangements for conferences and meetings

• Prepared documents and presentations for conferences

• Prepared correspondence, reports, and memorandums

• Data entry

• Edited drafts as required

• Ensured filing was up to date (re-organization of filing system)

• Photocopied and faxed

• Ordered office supplies

Lise Lafontaine Page 3

EXPERIENCE (continue)

Alberta Learning, Edmonton, AB -- Client Services -- CR-04 May -Oct. 2002

• Proofread, Edited and Formatted Book and Reports Senior Management

Automated Document Clean-up

Gathered and Prepared Information Packages for Meetings

• Directed incoming-outgoing Mail, Courier and Calls for entire office

• Booked Conference rooms for Senior Management

• Hospitality preparation for Meetings

Reception relief

Canada Revenue Agency, Edmonton, AB -- CR-05 Sept. 2001 - April 2002

• Compiled and gathered information and entered into the client information database

• Directed incoming/outgoing calls and correspondence

• Classified mail and courier

• Photocopied/faxed information to clients and departments

• Ordered office supplies

Western Economic Diversification, Edm., AB -- CR-05 - Records April - Sept. 2001

• Updated filing system

• Directed incoming/outgoing calls

• Directed all Mail, Courier and Correspondence

• Data entry • Photocopied and/or faxed as required

• Replaced receptionist when needed

Environment Canada, Gatineau, QC -- CR-04 - Records May 1990 - Jan. 1991

• Directed all mail courier and calls

• Granted access to information

• Records Management (alpha/numerical)

• Data entry

• Photocopied and faxed

References available upon request

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