Manager Project

E. JERMAINE HARPER, MBA, PMP, CSM, ITIL

718-***-**** *******.***@*****.*** Dallas Texas 75227 LinkedIn

PROJECT LEADERSHIP: Project & Program Management In Finance/IT Platforms

Over 15 Years of Progressive Project Management Consulting Experience

SUMMARY

Experienced leader with expertise in driving mission-critical initiatives, coupled with deep knowledge and experience of project management methodologies and processes. Results-centric executive experienced in leading business analysis efforts to reduce costs, streamline processes and optimize operational performance.

Highly energetic project manager adept at leading cross-functional business and IT teams in project delivery

Resourceful manager offering superior interpersonal skills and demonstrated ability in spearheading multi-million dollar projects with cross-functional teams ranging in size from 5 to 140 people

Analytical problem solver accomplished in translating complex concepts into tangible project deliverables and transforming customer requirements into effective solutions. Additional areas of expertise include:

PMO Governed Initiatives · Cross-Functional Collaboration · Project Management Best Practices

· Team Building & Leadership · Problem Solving · Resource Allocation · Risk Management/Mitigation

SDLC Management · SDM Methodology · Global Business · Strategic Management · Agile/Scrum Methodology

Financial Management · Six Sigma · Business Application Development · Negotiations · PMBOK Methodology

PROFESSIONAL EXPERIENCE

HAWAIIAN AIRLINES (REMOTE - via Technical Consulting Group, Inc.), Honolulu, HI February 2017 – Present

Senior Project Management Consultant

Contracted to manage datacenter relocation and PCI compliance projects. Collaborate across various business units and IT teams to establish project charter and requirements, which is inclusive of PCI compliance guidelines, processes and procedures. Utilize MS Project for planning and track Incident/Bug and Releases using JIRA.

Notable Responsibilities

Develop detailed project plans to monitor and drive deliverables according to established project timeline

Manage risk, issues and decisions log to minimize and/or remediate risks, issues and document decisions

Engage as Program Lead to revitalize major company initiative to deploy Cockpit Information Devices (CID) required to enhance pilot communications and decision making

Work with Flight Operations Department to identify & direct device installations based on FAA requirements

Partner with Maintenance & Engineering and Avionics teams to ensure proper installation of CIDs to interface with flight guidance and flight management systems

ONYX PAVING & UTILITY - Mesquite, TX December 2016 – February 2017

Senior Project Management Consultant

Recruited to help manage projects and overall day to day business operations. Charged with planning, executing and controlling projects to ensure client and regulatory satisfaction is met, if not exceeded with regard to overall service delivery that is on time and within scope and budget. Developed and managed project documentation, including but not limited to statements of work, project plans in MS Project, risks/ issues logs, requirements, meeting agendas and minutes, and lessons learned. Managed sprints and applied Lean and Agile methodology where applicable.

Notable Accomplishments

Established effective and repeatable business and project management processes for reducing waste, redundancies and cost, and thereby increasing efficiencies, throughput and savings, e.g., time, material, labor, compliance and overall bottom-line success

Trained and coached staff in project management best practices including the traditional phased project management lifecycle, Agile project management and a hybrid approach of the two methodologies

Ensured virtually no production interruptions due to noncompliance of state and federal codes, and regulations

ZS PHARMA, INC (via Presage Solutions) - Irving, TX October 2014 - October 2015

Senior Project Management Consultant

Brought on board to manage the implementation of SAP’s Enterprise ERP solution and manage third party vendors during their participation in the implementation. The SAP Implementation Project was a multi-phased implementation initially focused on SAP Financials and purchasing. Subsequent phases focused on core business functions, i.e., Sales and Distribution, Production Planning, Quality Management, Document Management and Business Intelligence. Employed Best Practice features to control time, scope and cost by avoiding configuration or code changes and enhancements. Tracked Incident/Bug and Releases using JIRA.

Notable Accomplishments

Provided better visibility into operations through the ability to monitor, manage, and analyze integrated information from across the enterprise

Reduced compliance risk through proven GXP, 21CFR Part 11, audit trail, and EBR compliance technology, and the ability to apply electronic signatures at all levels, and ease of validation

Achieved lowest total cost through proven implementation methodologies in validated environments; fewer costly and complex interfaces; the use of an open, cross-enterprise application and integration platform; and simplified maintenance

BLOOMBERG LP (via ZeroChaos) - Manhattan, NY November 2013 – May 2014

Senior Project Management Consultant

Charged with implementing Bloomberg Vault, an end-to-end solution for real-time policy management, enterprise archiving and eDiscovery to help address legal and compliance needs such as Dodd Frank. Bloomberg Vault is a secure and fully hosted platform that consolidates compliance, legal search and retention management processes, into a single system, eliminating the struggle to maintain different platforms. Tracked and communicated project status, issues, risks and decisions to colleagues, senior management, customers and 3rd party vendors. Tracked and forecasted project cost, revenue and margin. Designed and wrote technical product/implementations documentation. SharePoint was also utilized to help with project initiatives.

Notable Accomplishments

Effectively deployed Bloomberg Vault according to plan with no major hitches

Established system guardrails to greatly reduce likelihood of legal exposure, and to ensure regulatory compliance

Successfully trained end-users on accessing, navigating and utilizing the newly implemented system

OCH-ZIFF CAPITAL MANAGEMENT (via Citihub) - Manhattan, NY April 2013 – September 2013

Senior Project Management Consultant

Sought after to manage three Service Recovery work streams: 1.) Risk Remediation, 2.) Operational Run Book development, 3.) Order Management System (OMS) and FIX protocol Disaster Recovery (DR) Design Review and United Kingdom (UK) and Hong Kong DR Remediation. Worked within ITIL guiding principles and practices to ensure IT initiatives support business goals and objectives. Utilized JIRA and MS Project to track major milestones and detailed activities and tasks.

Notable Accomplishments

Remediated Business Continuity Management (BCM) and DR applications gaps

Assessed required skills and staffing levels in London and Hong Kong locations to ensure recovery time objectives could be met for critical systems

Developed and populated a run book template with information including, but not limited to business criticality, physical and logical diagrams, infrastructure detail, business as usual operational procedures DR strategies and procedures

Assessed current state design and implementation of High Availability and Disaster Recovery strategy for the EZE Castle OMS and associated exchange connectivity, via the SS&C Tradeware FIX protocol

BRIDGEWATER ASSOCIATES LP - Westport, CT September 2011 – September 2012

Senior Project Management Consultant

Recruited to manage Infrastructure, Security, Operations initiatives, which included a trading floor build (virtual desktops), email migration, network security and business as usual (BAU) work. Led teams in Agile methodology as Scrum Master. Facilitated planning sessions and utilized JIRA to manage backlogs and sprint planning and releases. Ran daily Scrum meetings, built burn down charts and managed sprints. Tracked Incident/Bug and Releases using JIRA. Created work breakdown structures (WBS), and developed project schedules (plans) in MS Project. In addition, utilized SharePoint to track and manage project.

Notable Accomplishments

Successful build-out of trading floor comprised of virtual desktops

Successfully migrated mailboxes from existing client to the new platform

Identified and shored-up potential network vulnerabilities and possible exposure via penetration testing and other ethical hacking techniques

Conducted multiple BAU/ keep the lights on activities and maintenance which allowed for continued, uninterrupted business success

NORTH SHORE LIJ Hospital (via DPC) - New Hyde Park, NY July 2010 – June 2011

Senior Project Management Consultant

Recruited in the corporate finance space to lead multiple finance and ERP related initiatives including software (s/w) implementations, s/w training, infrastructure upgrades, and server virtualizations. Managed and coordinated onsite/offshore activities, e.g., development, QA, WebEx and teleconferences. Approached to train PM community in project management methodology and best practices. Led and coached teams in Agile as Scrum Master. Utilized JIRA, MS Project and SharePoint to plan and track detailed tasks/activities and overall progress.

Notable Accomplishments

Upgraded PatientKeeper Infrastructure Environment to support the expanded use of Charge Capture Model by 460 users via a Web Tool, Handhelds, and the addition of three new ADT

Implemented a new environment consisting of two Production Handheld Application Servers, two Production Web Application Servers, one dedicated interface server for Production and Test, one Test Handheld and Web Application Server

Implemented a contract management system in the Procurement Management Department. Managed vendor, Matrix-Logic for the purpose of implementing their eDocs solution. Activities included: conducting a site assessment, procurement and installation of server, installation of database system (SQl Server), vendor installation of the application, system testing and user acceptance testing. Worked closely within ITIL guiding principles

D&B – DUN & BRADSTREET (via Acxiom/Open Systems) - Parsippany, NJ March 2010 – July 2010

Group Lead/ Senior Consultant

Recruited to lead a data center migration. Developed and managed complex multi-wave migrations of 1200+ servers (UNIX, Linux, Windows, and Mainframes), including related equipment and software from NJ data center to AR data center. Coordinated all project migration activities and interdependencies. Planned and executed mitigation and resolution of risks and issues. Utilized multiple migration strategies: Lift and Shift, P2P (Image), P2V, V2V, New Build (VM, Physical). Worked within ITIL guiding principles and practices to ensure IT initiatives supported business goals and objectives. Utilized MS Project, JIRA and SharePoint for tracking and control.

Notable Accomplishments

Key contributor in managing a $47B multiyear agreement

Projected cost reduction of 33% by datacenter optimization and contract negations

Maximized ROI forecast of $26M per year beginning year two

PRIOR EXPERIENCE – Details Available Upon Request

Vice President, Information Technology, PMO/CIO Office at ADECCO GROUP NA – Melville, NY 2008 – 2009

Senior Project Management Consultant at STATE FARM BANK/ INSURANCE – Bloomington, IL 2005 – 2007

Senior Project Management Consultant at CIMA Utility Construction – Dallas, TX 2002 – 2005

Program Manager at MCI WorldCom (Verizon) – Richardson, TX 2000 – 2002

Lead Project Manager at MCI WorldCom (Verizon) – Richardson, TX 1999 – 2000

Project Engineer at Digital Computer Integration – Plano, TX 1997 –1999

Project Engineer at Wall Colmonoy – Oklahoma City, OK 1995 –1997

AFFILIATIONS

Project Management Institute (PMI) · PMI Project Management Office Special Interest Group (PMOSIG)

ScrumAlliance · Toastmasters International · Sigma Iota Epsilon Honorary Management Fraternity

TECHNICAL SKILLS

Oracle/PeopleSoft (ERP) · SAP (ERP) · Salesforce (CRM) · LINX/UNIX · SQL · C++ · Java · J2EE · JavaScript · Object Oriented Programing (OOP) · Business Intelligence · VMware · High-Level Design/Severity & Incident Resolution ·

MS Office suite · Visio · JIRA · MS Project · Oracle/Primavera · SharePoint

EDUCATION AND CERTIFICATIONS

Master of Business Administration

University of Dallas Graduate School of Management, Irving, Texas

Bachelor of Science in Engineering Design

Northeastern State University, Tahlequah, Oklahoma

Selected Certifications Include:

Project Management Professional (PMP) Certification, Project Management Institute (PMP#: 34787)

Certified Scrum Master (CSM), Scrum Alliance

Kerzner Project Manager Program

Black Belt (MS Project) and Advanced Primavera Project Manager

Information Technology Infrastructure Library (ITIL v.3) – Foundation. Details provided on request.

LinkedIn: https://www.linkedin.com/in/jermaineharper/

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