Manager Customer Service

Melanie Putter

Claims Manager

Fourways, South Africa +27-79-526-**** *********@*****.***

linkedin.com/in/melanie-putter-62b39772/

Accomplished Claims Manager offering over 22 years of experience. I am a highly organised and motivated professional with solid experience in claims management, and a background in customer service. I have extensive knowledge of managing, preparing and assessing claims, and liaising with clients, underwriters and loss adjusters to settle legitimate claims in a manner consistent with corporate guidelines and legislative requirements.

2017 - to date

2007 - 2017

Office Manager

Retro Motorsport

Responsible for the efficient functioning of the office through a wide range of administrative, financial and managerial tasks. EEssentially ensure the smooth running of the office on a day-to-day basis and manage a team of administrative Dealing with and liaising with customers.

Compiling quotations and forwarding same to agents in American. General office admin filing capturing of data and updating the accounting ledger. Monitoring the shipment process and ensuring, delivery on time. Stock taking.

Actively involved in the restoration process.

References:

Available on request.

Claims Manager

Unitrans Passenger

Manage day-to-day claim including claims evaluation, adjudication and customer service in accordance with agreed quality and production standards. Processing claims in a timely manner and compile with industry fair claims practices and applicable state regulations concerning the processing of claims. Preparing budget and sets goals, while being accountable for the results. Maintaining good, professional working relationship with superiors, peers, subordinates and other department managers and personnel. Coordinating with external lawyers, brokers, and risk managers. Specialize at conducting claims audits and assessment.

Dealing with and liaising with negligent parties: third parties and brokers regarding the recovery of a claim.

Registering claims for Mega Express (Gautrain) proving claim numbers and liaising with depots for information, forwarding info to brokers and or insurers. Monitor the recovery process with the broker and or insurers. Draft settlement agreements with the third parties within our excess. Draft settlement agreements with the third parties for other divisions with passenger.

Apportion claims according to Case Laws.

DOFA Schedule

DOFA Schedule

FINANCIAL SECTOR CONDUCT

AUTHORITY

Voices.net - Award Winning Poet

Penguin Africa - Published Book

Blog - Mel VS Zombies

YouTube Channel - Melanie Putter

Summary:

Professional Experience:

Portfolio:

Achievements:

https://www.visualcv.com/melanieputter/

1991 - 2007

Provide monthly management reports.

Monitor claims handling procedures with passenger. Monitor litigious matters and settle at best before litigating. Monitor appointed attorney fees and handling of legal matters. Monitor area of risk within the Passenger insurance department. Discuss matters that are in litigation process with appointed attorneys. Liaise with broker regarding Sasria matters and obtain all necessary information, claim handled from cradle to grave.

Attend insurance / broker / depot / attorney meeting. Oversee staff claims handling.

Maintain claims handling as per the agreed claims procedural manual. Provide necessary information / and or instructions regarding new tenders under the insurance clause.

Daily Admin - filing opening claim files.

Assist in the training of the claims handling procedure within the passenger division if need be.

Provide reports / information / documentation for internal and external auditors. Obtain necessary SLA's and negotiate fee structures. Obtain policies from various insurers.

Appoint necessary assessors / adjusters where applicable and monitor reports and provide information re: value / salvage etc

References:

Available on request.

Business Unit Leader

Alexander Forbes

Diligent Business Unit Manager adept at ensuring optimal quality while working in a high-volume environment. Willing to take calculated risks to drive business strategies. Specialize in establishing and nurturing effective customer relations. Registered claims.

Monitor the recovery process with the broker and or insurers. Draft settlement agreements with third parties within our excess. Draft settlement agreements with third parties.

Apportion claims according to Case Laws.

Provide monthly management reports.

Monitor claims handling procedures.

Monitor litigious matters and settle at best before litigating. Monitor appointed attorneys fees and handling of legal matters. Monitor areas of rick within the insurance department. Liaise with broker regarding Sasria matters and obtain all necessary information, claim handled from cradle to grave.

Attend insurance and Attorney meetings.

Maintain claims handling as per the agreed claims procedural manual. Provide necessary information and or instructions regarding new tenders under the insurance clause.

Daily admin - filing opening claim files.

Assist in the training of the claims handling procedures. References:

Available on request.

Created a fully function claims department countrywide Technological Proficiencies:

https://www.visualcv.com/melanieputter/

Implemented a training department both for claims and drivers Created a claim procedural manual

Volunteer - WAS Foundation

Volunteer - SPCA Edenvale

Volunteer - Kids Haven

Volunteer - Johannesburg Dream

Center

Door Of Hope - Helping with the shelter for Abandoned Babies and aim to reunite them with their families

TLC Charity - From helping in the Nursery to Assisting on the Far I actively seek out new technologies and stay up-to-date on industry trends and advancements. Continued education has allowed me to stay ahead of the curve and deliver exceptional work. I enjoy being challenged and working on projects that require me to work outside my comfort and knowledge set, as continuing to learn new languages and development techniques are important to me and the success to any organization.

• Advanced proficiency in MS Office.

• Intermediate Claims Programe Workshop.

• Effective Negotiation Skills Workshop - 2 say course.

• Time Management workshop.

• Stated Benefits / Group PA workshop.

• BI Workshop.

• Multimark Policy Workshop.

• Consumer Protection Act (CPA) - online training. Motor Vehicle Technology Senior Paralegal Diploma Certificate Of Proficiency Credits Advanced Excl Course Fit and Proper Short Term …… Intermediate Claims RE Stated Benefits

Community Involvement:

Skills:

https://www.visualcv.com/melanieputter/

Contact this candidate