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Receptionist cum Secretary/Admin Assistant

Salmiya, Hawalli Governorate, Kuwait
October 24, 2019

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Address: Block * Qatar St. Salmiya, Kuwait

Mobile No.: +965-********

Email add.:


Current Insurance Officer. Versatile, reliable and efficient with 10 years experience supporting managers and executives in high paced environments. Diversified skills include clients relations and administrative support. Excellent phone and professional communication skills.


Strong commitment towards work

responsibilities and ethics.

Excellent verbal and written

communication skills.

Experience in leading, motivating,

and supporting staff.

Skilled at handling work pressures

and handling hostile situation


Ability to work under pressure.

Personal Impact/Confidence.

Well organized with ability to


Good team player.


Insurance Officer

Quttainah Medical Center

15 Oct. 2018 – Present

Resolves medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letter.

Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations.

Maintains quality customer services by following customer service practices; responding to customer inquiries.

Documents medical claims actions by completing forms, reports, logs, and records. Determines covered medical insurance losses by studying provisions of policy or certificate. Establishes proof of loss by studying medical documentation; assembling additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance companies; initiating or conducting investigation of questionable claims.

Floor Coordinator/Secretary

Quttainah Medical Center

16 Sept. 2017 - Present

Contribute in raising patient care level and implementing policies and procedures. Led, motivated, and supported staff for better customer service. Ensure patient care maintained at optimal levels.

Worked with the purchase department and inspected the type of materials purchased. Collaborate with the health care team in designing and implementing policies and procedures.

Monitor the safety features of the clinic and improvise it. Coordinated with the maintenance department and managed operational support for the facility.

Respects patients by recognizing their rights, maintaining confidentiality. Medical Transcriptionist

Quttainah Medical Centre

25 Oct. 2016 – 15 Sept. 2017

Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style. Identify mistakes in reports, and check with doctors to obtain the correct information. Receive patients, schedule appointments, and maintain patient records, Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.

Make documents available to the dictator to review and seek their permission to send it out.

Give information of recorded materials to team members facilitate work flow. Return transcribed documents to point of origin, such as physician or other healthcare professional.

Executive Floor Coordinator

The Regency Hotel, Kuwait

10 July 2015-Sept. 29 2016

Stay updated with all hotel services as well as VIP requests and special events. Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.

Prepare and correspondence, reports and documents, Organize and coordinate meetings and conferences.

Communicate verbally and in writing to answer inquiries and provide information Make photocopies of correspondence, documents, and other printed matter and Mail, fax, Receive and place telephone calls.

Perform follow up duties to ensure continuous guest satisfaction and take orders for additional services.

Guest Relation Agent

The Regency Hotel, Kuwait

Aug. 23 2013 - July 2015

Always greet guests in a friendly and professional manner according to Hotel’s standards. Provide feedback from Guests to Front Office Manager for action. Assist all departments in being receptive to the needs of guests. Trace relevant statistics about the guest request. Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

Ensure that all the Guest supplies and amenities are offered and replenished to the required standards.

Comply with the Hotel policities, procedures, and code of ethics. Performs any additional tasks which are assigned by management. Guest Relation Officer

InterContinental Hotel, Manila

12 July 2011 - 23 Jan. 2013

Make reservations over phone and in person.

Able to check guests in and out of hotel and call bellman for assistance. To promptly respond to the guest inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department. Work with management, sales, and housekeeping to ensure that maximum room revenue is achieved and kept.

Deal with complaints and when they arise referring to a Manager when required or if you feel you are unable to assist.

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Offer assistance with certain tasks (e.g confirming travel arrangements, taking messages) Provide information about amenities, area and avenues and promote services. Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.

Front Desk Receptionist

Mandarine Foot & Body Spa, Manila

14 MAY 2010 – 10 FEB. 2011

Answer telephone calls and provide accurate information to clients. Be familiar with and promote all facilities, treatments, and products offered in the Spa at every opportunity.

Monitor the Spa emails and where necessary respond to emails in a polite manner. We also has the role of making sure clients do not leave the spa with a negative feeling by finding out from them how they were treated while at the spa. Perform the role effectively, we must have vast knowledge of products and services offered by their companies, and must also be able to provide correct answers to questions from clients.

Keep record of business transactions by registering new clients; receive payments from clients for services ordered, and issue invoices.

Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointment.

“Awards & Certificates”

1st place in Badminton

Division tournament

3rd place in Table

tennis Division


3rd place in Palarong

Pambansa Volleyball


2nd place in Debate


Certificate and Award from

Likas Yaman Environmental


Certificate of Intern - Dj in

Majik FM Lucena DMWZ

90.3 MHz

Certificate of Internship at

Manila Bulletin

Certificate of Completion

Pilipino Ngayon

Certificate Of Completion

The Peninsula Hotel

Intercruises Training for Hotel & Restaurant


Effective Communication

The Regency Hotel, Kuwait

Effective Team Building

The Regency Hotel, Kuwait

Handling Of Meetings

The Regency Hotel, Kuwait

Completion as In-House news writer at

DZRH News (666 kHzAM)

“Educational Background”

Tertiary: Lyceum of the Philippines University Intramuros, Manila Course: BA-Mass Communication

Major: Broadcasting

Year: 2004- 2009

“Personal Information”

Date Of Birth: 07 February 1987

Age: 31 yrs old

Nationality: Filipino

Religion: Christian Born Again

Status: Single

Height: 5’3


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