Customer Services Service

RESUME

Vinoth Kumar D +91-944******* **********@*****.***

D. VINOTH KUMAR

Executive - Customer Services

Education: Bachelor of Mechanical Engineering

Experience: 2 Years + Age: 24

Personal Data: 19.08.1995 Single Indian

Address: 45J Bharathiyar St, Gandhi Nagar,

Dharmapuri – 636 701, Tamilnadu, India

OBJECTIVE

A motivated and dynamic professional with exposure to customer services, documentation, digitalization & aspiring for a challenging career in the engineering field to explore my technical knowledge, skill sets and develops as a seasoned professional. Page 1/2

EXPERIENCE

Daimler India Commercial vehicles Pvt. Ltd (Payroll – LeadHR ). Customer Services – Documentation & Digital Transformation Executive Feb’18 - Present Chennai, India

- Responsible for developing Operators Manual & Parts Catalogue

- Validation of Scheduled Maintenance Procedures & Drive Training Modules for Truck Models

- Developed & Implemented customer services digital transformation initiatives in 2018 & 19 RR Enterprises Private Limited

Quality Intern

Jun’17 – Nov’17

Chennai, India

- Responsible for In-Line Quality & 5S in production line

- Preparing PPAP and SPC report for New Product developments

- Getting feedbacks and delivering counter measures for Customers feedback Bachelor of Mechanical Engineering

CGPA: 7.41

R.M.K Engineering College (Anna University Affiliated) Chennai, India CORE COMPETENSIES

PTC Creo 3.0 PTC Wind-chill AutoCAD Ansys MS Office package MAYA & Photoshop LANGUAGES

English - Fluent Tamil - Native Telugu – Fluent German – Beginner ACADEMIC CREDENTIAL

SOFTWARE SKILLS

Business Plan & Strategy Digital Strategy Vendor Management Project Management Cross-Functional Co-ordination Go-to- Market readiness. 2013-2017

RESUME

Kamalesh Kumar S +91-996******* ************@****.*** Page 2/2

DETAIL PROFESSIONAL EXPERIENCE

Manufacturer of BharatBenz trucks & buses. It is subsidiary of the Daimler AG, Germany. Daimler India Commercial vehicles Private Limited (Jul’15 – Present) Customer Services – Documentation & Digital Transformation Executive Key Responsibility

Responsible for technical content development of Bharatbenz trucks aftersales documentation development for Operators & Maintenance Manual, Service Manual, Parts Catalogue and Flat Rate Manual.

Coordination with R&D, field and technical support team in RC/GD for addressing the field issues and to ensure aftersales technical support from HQ

Responsible for release of service circulars to the market & service campaign management for field failures

Effectively managing the customers queries and ensure speedy and timely resolution

Development & Validation of service procedures and Driver Training Module for Truck Models

Ensuring Change management inputs are updated across all after sales deliverables

MIS Preparation and Presentation to Management

Create & process change request (CR) and Business Requirement Specification (BRS) for Digital Initiatives. Projects & Accomplishments

Bharatbenz Truck documentation - Developed and validated operators & service manuals for Truck models

- Effective vendor management to ensure timely deliverables

- Handling filed queries & releasing circulars to markets

Digital Initiatives – IT applications to track Service measure & Warranty claims

–Power Bi tools to determine potential sales vs actual sales, automated MIS report Manufacturer of Shock Absorber components for Passenger Cars Key Responsibility

Regularly inspecting the In-line Quality Inspection and preparing the reports.

Developed SCS, R&R reports for new product development.

Developing PPAP for newly contracted parts

Machine inspection and Maintenance

I hereby declare that the information and facts stated above are true to the best of my knowledge and belief.

Date:

Place: Chennai

Best Regards

DECLARATION

RR Enterprises Private Limited (Jun’17 – Nov’17)

Quality Intern

Vinoth Kumar D +91-944******* **********@*****.***

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