Mob : +974-********
B.Sc Computer Science — Europe
20+ Years of Gulf Work Experience
Objective : An accomplished Management Professional with 20+ years of GCC Work Experience, Currently looking for a new direction and challenge, seeking to continue use my Professional background in a new area, excited about the challenges, possibilities and contributions to new organization.
Core Competencies: Operations, Commercial Management, SLA’s & OLA’s, Vendor Management, Sales, Marketing & Business Development, PnL, Facility Management, Asset Management, Property Management.
I am a strategist a leader, who is able to steer the company to a most profitable directions, while implementing its vision, mission and long term goals. Key Skills:
Leadership, Conflict Management, Business Negotiation, Decision-Making, People Management, Reporting Skills, Deadline-Oriented, Budget Development, Critical Thinking and Problem Solving Skills, Planning and Organizing, Communication Skills, Persuasiveness, Influencing and Leading, Team Work, Negotiation skills, Adaptability, Stress Tolerance. Professional Achievements:
• Completed Green Building Council Certification from USGBC, USA— 2008
• Handled some of the Largest Properties in the World — Dubai Mall, Burj Khalifa, Shk. Zayed Grand Mosque, Trident Towers,etc.
Awarded Employee of the Year 2007-2008 (Achieved and Surpassed Sales of USD 10 Million) Professional Implication: Assisted in Design and Audit of—
• DQA — Dubai Quality Award (Highest Commercial Award in Dubai)
• ISO, OHSAS, HSE.
• Certification in IPSA (International Protective Security Association)
• Certification in APSA (Asian Protective Security Association)
• BICS ( British Institute of Cleaning Science )
October 2017 till Date Working with Leading Integrated Facility Management Co., Doha, Qatar.
Designation : General Manager Operations
Overall Operational of the Company - Finance, Human Resource, Public Relation, Profit and Loss Strategy, Sales and Marketing, Business Development, Tender Documentation, Client Presentations.
Recruit, select, train, assign, schedule, coach, counsel and discipline employees
Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and Complete action plans; implement productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
Analyze process workflow, employee and space requirements; implement changes
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplish operations and organization mission by completing related results as needed
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department managers and supervisors, with review/approval responsibility for all Operations employees
Run a safe, injury/accident free workplace
Manage relationships with key operations vendors
Track vendor pricing, rebates and service levels
Review and approve all operational invoices and ensure they are submitted for payment
Serve as primary point of contact when there are customer issues related to eservice quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with MD to set and/or implement policies, procedures and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings
Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.
November 2016 till 30th September 2017 Worked for Comprehensive Management Systems
(CMS) a Leading Property and Facility Management Company, Delhi NCR, India Designation: Operation Manager - City Centre Mall - Pathankot, Punjab, India. Key Responsibilities:
Spearheaded facility operations of the entire mall, coordinated in-house Maintenance, Housekeeping, Security & Projects to ensure mall functions smoothly and tenant’s requirements are met. Led a team of over 56 employees, Updated utility reports spanning consumption of electricity, water, diesel and so on. Maintained contacts with the government officials for initiating, followed up & finalized various legal agreement CAM( RENT/LEASING) Collection, Account Management. Supervised occupational health & safety, fire safety & risk assessment, facility security, maintenance of utilities, waste management, space planning and business continuity planning, identified training gaps by constantly assessed the business environment. Created SOP’s, improved & executed strategies & processes, accomplished corporate goals and profitability for company. Sustained cordial relationship with Apartment Owners Association for management of the property. Initiated maintenance of swimming, components including interior utilities & equipment.
March 2016 to October 2016 Worked with Ansal Housing and Construction – India’s Largest Real Estate and Property Developers — Delhi NCR
Designation: Dy. General Manager — Operations & Facilities - PAN INDIA Job Responsibilities -
Basic Function: To oversee Sunrise Facilities Management — Subsidiary of Ansal Housing and Construction PAN India and support Property Services functions at the site. The scope of the work included the management of the maintenance and repair of all M&E equipment, including critical systems; building fabrics and materials maintenance and carries direct responsibility for ensuring full service delivery to the Firm, also responsible for managing risk associated with all elements the M&E services within the built environment. Managed through a team of outsourced service partners all related contracts effectively and in accordance with budgets and targets. Reporting regionally to the Head of Department Operations, India Reportees - 52 Facilities and Estate Managers PAN India. Principal Responsibilities and Duties:
Preventive and Re-active Maintenance
Utilities and Energy Management
Equipment Life Cycle Management
Health and Safety Management
January 2010 to January 2016 Worked with Life Sun Facility Management, Dubai, UAE
(Security, Cleaning, MEP, HVAC, Pest Control, Landscaping) Designation: Managing Director
Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders
Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future.
Prepare and implement comprehensive business plans to facilitate achievement by planning cost effective operations and market development activities
Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.
Communicate and maintain trust relationships with shareholders, business partners and authorities.
Oversee the company’s financial performance, investments and other business ventures.
Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance.
Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems.
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
May 2009 to December 2009 Worked with Power Group Intl. — UAE’s Largest Integrated Facility Management Co. (A USD 500 million Group) — Presence in UAE, India, Malaysia, and Sri Lanka. Strength 4000+ ( Security, Cleaning, Maintenance Staff) in UAE Alone ( An ISO 14001, ISO 9001, OHSAS 18001)
Designation: Group General Manager.
Group Corporate Services Management:
Approve and monitor/oversee strategic business plans for Group HR; Corporate Affairs and Facilities, to ensure that business planning of the Group is aligned.
Oversee the development and implementation of strategic and operational policies of respective departments within the Corporate Services Division in the Group according to legislation and any other rules and regulations.
Review, develop and monitor Group Corporate Services (HR, Corporate Affairs, and Facilities) best practice.
Plan and forecast on short, medium and long term Group needs.
Monitor that various Corporate Service s policies and decisions of the Group are implemented in a most functional and effective way.
Give support to the Board in providing strategic Group HR and Corporate affairs advice to ensure best practice compliance and commercial sustainability.
Advice and direct the Group investment and funding strategies.
Recommend and advice on complex group mergers and acquisitions. Strategic Planning
Draw up strategic business plans for the HR; Corporate Affairs and Facilities Department to ensure that business planning of the department is aligned to the Group Visions and Goals.
Approve and monitor/oversee strategic business plans for the HR; Corporate Affairs & Facilities within the Group to ensure that business planning of the departments is aligned to Group of Companies strategic objectives and business priorities.
Oversee the development and implementation of strategic and operational policies in the division according to legislation and any other rules and regulations.
Review, develop and update best practice to HR/ Corporate Affairs and Facilities policies and procedures.
Plan and forecast on short, medium and long term organizational and personnel needs which includes compiling and developing Standard Operating Procedure (SOP’s) activities.
Monitor that policies and decisions of the department are implemented in a most functional and effective way.
Give support to the Chief Executive Officer in providing strategic HR advice to the Board and other Departments and Subsidiaries to ensure best practice compliance. Direct the activities of the HR; Corporate Affairs and Facilities Department
Lead and manage the Corporate Services Division and set the necessary policies, rules and regulations in place to ensure proper and effective services namely:
HR, Corporate Affairs, Facilities
Provide guidance and monitor adherence to all applicable legislation, rules and policies.
Continuously investigate and recommend the best HR solutions.
Institute relevant reporting avenues and compliance.
Oversee the implementation of various initiatives within the Corporate Services Division that are required to drive the broader organizational vision and s strategy. Financial Management:
Prepare, manage and monitor the capital and operational budget of the Corporate Services Division, including total labour budget of the Group to ensure effective and efficient functioning and cost control.
Analyze trends, operating requirements and prepare capital and operating plans/estimates to determine funding for the financial year.
Evaluate the HR/ Corporate Affairs/ Facilities departments’ performance against the approved budget and addressing deviations/variances.
Monitor, recommend and implement corrective measures to rectify deviations/acts contrary to budgetary provisions, financial regulations, audit requirements and departmental procedures.
Authorize payment requests, requisitions, etc. regarding expenditure as delegated.
Prepare reports to the Board detailing the status of expenditure and availability of funds for current and short term interventions.
Identify designated staff responsibilities, authority and personal performance measurement criteria.
Implement staff development and training to achieve overall objectives.
Determine human resource requirements taking into consideration operational needs, skills scarcity and retention capability.
Evaluate individual and team performance, and address deviations from agreed performance indicators.
Address workplace conflict through the initiation and coordination of consultative processes and implementation of appropriate disciplinary procedures.
Approve acting appointments within department, overtime and leave as per delegated authority.
May 2008 to April 2009 worked with Gulf Fidelity Security Services (Subsidy of Fidelity Security Services — South Africa, (Largest Security Guarding Co. in Southern Africa) Strength 3000+ in UAE AND 200,000 + in Southern Africa.
Designation: Sales & Marketing Manager
Reporting: Operation Director, South Africa
June 2001 to April 2008 Gulf Detection Trdg. LLC — Dubai, UAE Unit of Bhatia Brothers, Largest Group of Co. in M.E, (A USD 1 Billion Group) A century Old Business Conglomerate. With Diversify operations in Oil And Gas, Engineering, Offshore and Marine, Power Generation, Security Systems, IT, Hospitality Designation: Sales & Marketing Manager—UAE, OMAN, and Qatar Job Responsibilities:
Sales, Distribution, and Commissioning of CCTV, Anti-Theft Systems (Retail), Car Park management Systems.
Projects: Entire Carrefour Hypermarket in GCC, Azadea Group (Virgin Mega Stores – Entire GCC), Al Shaya Group ( Mother Care, Debenhams, H&M, Boots, Harvey Nicholas, The Body Shop, etc), Landmark Group…
May 2000 to April 2001 Worked with Arab Expert Engineering, Dubai,UAE Designation: Oracle Database Developer
May 1992 to May 1993 Worked with Athena Trdg. LLC, Dubai,UAE. Designation: Sales Executive.
Educational Qualification :
1993 — 1998 - European University of Lefke, Europe B.Sc Computer Science.
1990 — 1992 - Our Own English High School, Dubai, UAE Sr. Secondary School Examination, CBSE
1992—Certification in Introduction to Civil Aviation, Emirates Airlines, Dubai 1999 — 2000 Aptech Certification in Ecommerce, Bangalore, India. 1998 — 1999 Certification in Oracle Database, Sharjah, UAE Personal Information:
Name: Sanjay Sharma
D.O.B: 2nd July 1972
Language: English, Hindi, Arabic
Driving License: UAE Driving License Issued 1992
Visa Status: Employment Visa — NOC Available.
Present Address: Najma, Doha, Qatar.
Permanent Address: New Delhi, India
Mob: +974- 30384488, 33902146