Credit and Collections
Resume:
OBJECTIVES
Having a thorough knowledge of billing procedures from start to finish has allowed me to grow and exceed in the Accounts Receivable and Collections fields. Possessing strong problem solving and analytical skills as well as the ability to handle difficult customers and employees with diplomacy.
EXPERIENCE
AR Analyst (March 17,2019 -Present) Permanent Insco Group Lincoln, RI
Application of cash deposits against open accounts, all entities
Reconcile customer disputes as pertaining to outstanding balances.
Monitor assigned accounts pertaining to customer portals.
Process and reconcile Credit Card payments, all entities.
Assist with phone duties.
Assist obtaining documents and analysis in financial audits.
Assist in credit and collection functions.
Assist in Accounts Payable recording and sort vendor invoices.
Collections Specialist (May 5th – March 2019) Contract Position
Hexagon Metrology-North Kingstown, RI
Maximization of cash collections through diligent and timely monitoring of all open account receivable balances.
Provide accurate and timely reporting of collection efforts.
Ability to build positive and effective relationships with both internal departments and external customers.
Reconcile customer’s disputes as they pertain to payment of outstanding balances.
Accounts Receivable Analyst (Feb 5th -May 4th 2018) Contract Position
Uncas International-Crimzon Rose -West Warwick RI 02983
Application of deposits against open balances.
Maintain an accurate aging report.
Reconcile customer disputes as they pertain to payments of outstanding balances.
Communicate and follow-up with customer service regarding collection issues.
Monitor and maintain assigned accounts, customer collection efforts and reconciliations.
Review and revise shipping logistics as required.
Assist management with specific reports for projects and account analysis.
Accounts Receivable Analyst – (Sept. 8th – Jan 30th 2018) Contract Position
Natco Corp. 545 Brookside Street West Warwick, RI 02983
Maintain an accurate aging report.
Reconcile customer disputes as they pertain to payments of outstanding balances.
Communicate and follow-up with customer service regarding collection issues.
Monitor and maintain assigned accounts, customer collection efforts and reconciliations.
Update customer terms and allowances as approved by management.
Constant review of aging to ensure compliance to company standards.
Research credits, payments and short pays.
Accounts Receivable Analyst – (May 2 2016- Sept. 25th 2017)
Roman & Sunstone Division of WR Cobb 800 Waterman Ave. East Providence, RI 02914
Application of deposits against open balances.
Reduce delinquency of assigned accounts.
Maintain an accurate aging report.
Reconcile customer disputes as they pertain to payments of outstanding balances.
Communicate and follow-up with customer service regarding collection issues.
Monitor and maintain assigned accounts, customer collection efforts and reconciliations.
Accountable for reducing delinquency of assigned accounts.
Provide considerate customer service regarding collection issues.
Enlist the efforts of the sales and customer service departments to accelerate the collection process.
Payroll-calculating hours for hourly employees and submitting to payroll company, track PTO.
Submit hours for salary and contractors.
Accounts Receivable Supervisor-Credit Manager (Dec. 1984 – April 10, 2016)
Danecraft (One Baker Street Providence, RI 02905)
Accountable for Reducing Delinquency for assigned accounts.
Monitor and maintain assigned accounts, customer calls and reconciliations.
Communicate and follow-up effectively with sales department regarding customer accounts in a timely basis.
Provide considerate customer service regarding collection issues.
Establish and maintain effective and cooperative working relationship with customers and sales.
Enlist efforts of sales and management when necessary to accelerate the collection process.
Reconcile customer’s disputes as they pertain to payment of outstanding balances that are due.
Meet and exceed defined department goals and activity metrics.
Gather information to be used in establishing lines of credit.
Maintain an accurate aging report.
Identify and execute the necessary process adjustments.
Process cash receipts and applications.
Daily cash deposits.
Update customer terms and allowances as approved by management.
Constant review of aging to ensure compliance to company standards.
Research credits, payments and short pays.
Reinstate invoices and credits and correct invoice terms.
Prepare documentation for bankruptcies and collection agencies.
Supervise and train account receivable clerks
Prepare documentation for bankruptcies and collection agencies.
Assist Accounts Payable by entering vendor invoices for payment.
SKILLS
30 years of High-volume corporate AR Collection Experience.
Knowledge of Billing and collection procedures for multiple entities.
Commitment to excellent customer service.
Ability to prioritize and manage multiple responsibilities.
Excellent written and verbal communication skills.
Possess problem solving and analytical skills.
Work independently with some direction.
Effective listening and phone skills.
Able to handle difficult customers with diplomacy and tact.
Working knowledge to accounting principles.
Proficiency with Microsoft word and excel.
Shipping Logistics experience with major department stores and major business.
AS400 experience.
Ability to take direction well and work independently.
Assist other departments as needed. Accounts Receivable, Accounts Payable and Human Resources.
Cash forecasting, budgeting and scheduling.
JD Edwards Oracle experience.
JMAS Experience
Salesforce Experience
Power Link Accounting System
Processing and reconciliation of Credit Card Payments and Statements.
Experience with major department stores. (Target, Wal-Mart, JC Penney, etc.)
EDUCATION
Associates Degree Accounting Business Management- 2000
CCRI—Knight Campus
REFERENCES
Marie Palmisano -Office Manager Danecraft 401-***-****
Retired 2015
Alan Robins- Controller Roman & Sunstone 508-***-****
John King -Branch Manager Middlesex Bank 508-***-****
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