Hazel Cuenca Lingao
**** *.****** **., ******, Lipa City, Batangas
Contact no.: 095********
Looking to obtain an HR position with a company that values human experience, human resources knowledge, and exceptional work performance.
Batangas State University, Don Claro Mayo Recto Campus, Lipa City
Bachelor of Science in Psychology
June 2009 to April 2013
●HR Admin Supervisor
ARL Power Connect Corp.
August 2019 - October 4, 2019
Duties and Responsibilities:
1.Develop, analyze and update the company's evaluation program
2.Develop, revise and recommend personnel policies and procedures
3.Participate in administrative meetings
4.Maintain company directory and other organizational charts
5.Administer recruitment process: A. Applicant Screening - Interview, Written Assessment, and Endorsement to Department Heads for Final Interview; B. Completion of Requirements including Pre-Medical Examination; C. Job Offer; D. Orientation of newly-hired employees: Employment Contract, Job Description and Company Profile; E. Issuance of ID, Uniform and Locker Assignment
6.Coordinate with Project Managers, Department Head and CEO/President regarding HR Admin-related concerns
7.Perform benefits administration: Process Government Mandated Contributions/Remittances as well as benefits such as SSS, HDMF Loan, Sickness and Maternity Benefit.
8.Process former employee clearances, quit claim, and last pay computation
9.Monitor compliance of employees to Company Rules and Regulations and issue memo to erring employees
10.Prepare Memos and announce on all HR Admin related matters
11.Organize and maintain personnel records
12.Update internal databases
13.Create regular reports and presentations on HR Admin metrics
14.Answer employees queries about HR Admin related issues
15.Assist payroll staff by providing relevant employee information (e.g., leaves of absence, sick days and work schedules) - oversee payroll process
16.Prepare reports and presentations
17.Contribute to the development of HR Admin department goals, objectives, and systems
18.Supervise all HR Admin facets and ensure smooth flow on processes
19.Ensure compliance to relevant legal requirements
On-Site Supervisor (OSS)/HR Coordinator
Service Resources, Inc. – ISO Certified Manpower Service Provider (Head Office: Kapitolyo, Pasig City)
Site at LIMA Technology Center, Lipa City, Batangas
April 7, 2014 – July 4, 2019
Job Summary: Responsible for the proper day-to-day maintenance of site operations in the assigned facility including performance and demeanor of deployed employees and other site personnel assigned, tasks related to timekeeping and payroll, disbursement and collection activities, employee relations, and account management. As such, serves as intermediary between the company, the client and deployed employees.
Duties and Responsibilities:
•Supervision of deployed employees and coordinating with the client in the monitoring and evaluation of their performance (preparation of Performance Evaluation form)
•Coordinating with Recruitment Group the client’s manpower needs and specifications
•Deployment of new hires: Ensuring completeness of 201 File records, Reorientation of employment contract, company rules and regulations, Issuance of shoes and caps, Enrollment of biometrics, Endorsement to client Human Resource Personnel then Division
•Preparation of Daily Attendance Reports: List of Absent Employees, Time Entries per cut-off, Employees’ Data Bank, Direct/Indirect Labor Classification, Attendance Rate Percentage per Division, Disciplinary Action Monitoring, Attendance Summary
•Preparation of Monthly Reports: Perfect Attendance Summary, Leave TDUT Summary, Recruitment Program Summary (opportunity for employees to be direct-hired) – sending of Perfect Attendance Employees list for processing of cash incentive; preparation of Certificate.
•Facilitating of Monthly General Assembly and awarding of Perfect Attendance
•Final assessment for 13th Month Pay of Employees and Service Incentive Leave (SIL)
•Facilitate Timekeeping: Downloading of attendance logs and importing to System, Plotting of Holiday, Shift Schedule, Daily Attendance checking and updating, Overtime and Leave Authorization, Man-hour Processing. Assessing adjustment reports.
•Check payroll, ATM, and pay slips disbursement - answering payroll queries including adjustments
•Forwarding of billings to client; validating billing concerns then coordinating to Payroll/Accounting
•Preparation of Labor Cost and Overtime Summary per cut-off
•Preparation of Weekly Working Hours
•Reporting to appropriate Company Personnel the valid issues/problems, and requests of clients.
•Facilitate resolution to valid issues/concerns affecting deployed employees and reporting the same to Account Manager
•Assisting deployed employees on benefits claims and applications, answering queries thereto and giving of updates on its status
•Monitoring deployed employee demeanor, doing investigations related to violation or misdemeanor and shall recommend appropriate disciplinary actions, if applicable - ensure to carry out necessary disciplinary process related to violation or misdemeanor
•Providing counseling to employees with work problems
•Proper documentation of deployed personnel misdemeanor/violation and proper maintenance in the 201 File
•Assisting in client-initiated activities such as Sports Fest, Christmas party, distribution of Christmas Bags, incentives
•Monitoring of company operations and employees during Night Shift then preparing of Roving Reports
•Monitoring of Shuttle Service during outgoing while hallway area during break time
•Monthly updating of KPI Reports: Functional Quality Objectives, Head Count, Timekeeping Adjustment and Performance Appraisal Summary Report, Customer and Employee Complaints Log Sheets, Adjustment Summary Reports, Master list of Customer Properties
•Arrangement of Audit Documents
•Copy Furnish of Monthly Remittance Reports (SSS, PhilHealth, PagIbig) and filing of hardcopy to folder for record-keeping.
•Assisting in Recruitment
•Coordinating and working with client on all security-related issues and concerns (e.g gates passes of Company Personnel to visit the client, site audits, among others)
•Assuming other duties and responsibilities that may be assigned or delegated from time to time
Customer Service Representative (CSR-01)
UnitedHealth Group (UHG) - United Behavioral Health/Optum Health Behavioral Services (UBH/OHBS)
Teletech, Robinsons Place, Lipa City, Batangas
May to December 2013
Job Summary: Provide inbound service thru interacting with clients/customers, providing information in response to inquiries about mental health insurance services, as well as intellectually handling and resolving complaints.
•Provide quotations, pricing, required information, and directions to prospects.
•Prepare quotations for customers and process policy change requests.
•Request any missing or required information from customers and follow up for that information.
•Receive and respond to customer inquiries and complaints.
•Follow up regularly or as needed with customers on all open and unresolved customer issues.
•Report any and all out of line conditions affecting customer satisfaction.
•Answer the telephone in a prompt, professional and courteous manner.
•Contribute to the team effort by accomplishing related results as needed.
•Leadership and Management Training (2015)
•Basic Occupational Safety and Health (BOSH) – November 22 – November 25, 2016 (PEME Consultancy, Inc.)
•Occupational First Aid & CPR/AED – June 2017 (Philippine Red Cross – Batangas Chapter)
oBasic knowledge on Labor Code of the Philippines/DOLE Requirements
oRelevant regulatory laws and regulations (e.g. SSS, Philhealth, HMDF, Local government)
oCompany-client service contracts and deployed personnel’s employment contracts.
oCompany policies and procedures
oBasic Payroll Accounting
oComputer Programs (Timekeeping and Payroll System)
oProper execution of investigation procedure
oHow to properly handle audits
oSupervisory skills/ Employee Relations
oBasic Customer Service and Handling of customer complaints
oDecision making skills
oTime management and priority setting
oAnalytical and keen on details
oEffective verbal, presentation, listening and written communication skills
oHas initiative, dependable, creative and hardworking
oComputer Skills – Microsoft Office functions (Word, PowerPoint, Excel, Publisher)
oAccepts directions and willing to invest time and effort to complete given responsibility
Date of Birth : January 19, 1993
Civil Status : Single
Age : 26
Interests : playing guitar, reading books, listening to music
Character Reference: *Available upon request
Hazel C. Lingao