Denilyn E. Juania
Umm Ghuwailina, B.Ring Rd, Doha, Qatar
Contact No.: +974********
Seeking challenges opportunity, where I will be able to utilize my strong organizational skills, educational background and ability to work well with people who will allow me to grow personally and professionally. Positive Characteristics
Good communication with other people.
Work effectively and efficiently even under pressure
Excellent multitasking ability.
Top customer service skills.
Experience in a high-volume call center fielding approximately 30 calls per day.
Ability to effectively deal with conflict.
Strong listening and communication abilities.
Company: Arch Abaya Line
Company Industry: Abaya Line
Location: Aspire Park, Doha, Qatar
Assisting Customer for desired designs, colors and Available sizes for Abaya.
Handle Calls and Inquiries.
Sales and Inventory Reports
Making sure that working place is organized and clean
Checking Staffs Attendance
2.) Position: Receptionist
Duration: February 2018 – April 2019
Company: Cakes for fun Bakeshop
Company Industry: Food Industry
Location: Cavite, Philippines
Assisting Customer for desired design for the Cakes.
Handle Calls and Inquiries.
3.) Position: Customer Sales Representative
Duration: Dec. 2016 – Dec. 2017
Company: FIS Global
Company Industry: Call Center Company
Location: Makati City, Philippines.
Discussed account details with customers and recommended products and services to them based on listening to their needs and interest.
Solved problems with billing, service quality or product issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.
Entered orders for customers in a computer system for products or services and recorded customer information in database.
Answered daily calls from customers in a high-volume call center regarding service problems and other concerns.
Train and assist entry-level customer service officers by helping them improve listening skills. 4.) Position: Service Crew
Duration: May 2015 – October 2016
Company Industry: Fast Food Restaurant
Location: Dasmariñas, Cavite, Philippines.
Handle calls from McDelivery’s
5.) Position: Food Attendant
Duration: September 2013 – March 2014
Company: Heavenly Bed N’ Breakfast INN
Company Industry: Restaurant
Location: Paranaque, Philippines.
Training and Seminars Attended
1.) Topic: How to become a Good Leader (LEADERSHIP) Christian Beach Resort
Quezon Province, Philippines.
Date: March 05, 2012.
2.) Topic: Camaraderie (COMRADERSHIP)
Coral View Beach Resort
Date: March 05, 2013.
Highest Education Level: Vocational / Short Course Certificate Educational Field: Business Studies / Administration / Management Course: Business and Information Management
School: AMA Computer Learning Center.
Location: Bacoor City, Philippines.
Date: Oct. 2011 – October 2013.