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Sales Representative Customer Service

Rawdat Al Khail, Qatar
October 23, 2019

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Denilyn E. Juania

Umm Ghuwailina, B.Ring Rd, Doha, Qatar

Contact No.: +974********

Citizenship: Filipino

Age: 25



Seeking challenges opportunity, where I will be able to utilize my strong organizational skills, educational background and ability to work well with people who will allow me to grow personally and professionally. Positive Characteristics

Good communication with other people.

Work effectively and efficiently even under pressure

Excellent multitasking ability.


Top customer service skills.

Experience in a high-volume call center fielding approximately 30 calls per day.

Ability to effectively deal with conflict.

Strong listening and communication abilities.

Work Experience

1.)Position: Receptionist

Company: Arch Abaya Line

Company Industry: Abaya Line

Location: Aspire Park, Doha, Qatar

Job Description:

Assisting Customer for desired designs, colors and Available sizes for Abaya.

Handle Calls and Inquiries.

Sales and Inventory Reports

Monitor Security

Making sure that working place is organized and clean

Checking Staffs Attendance


2.) Position: Receptionist

Duration: February 2018 – April 2019

Company: Cakes for fun Bakeshop

Company Industry: Food Industry

Location: Cavite, Philippines

Job Description:

Assisting Customer for desired design for the Cakes.

Handle Calls and Inquiries.

3.) Position: Customer Sales Representative

Duration: Dec. 2016 – Dec. 2017

Company: FIS Global

Company Industry: Call Center Company

Location: Makati City, Philippines.

Job Descriptions:

Discussed account details with customers and recommended products and services to them based on listening to their needs and interest.

Solved problems with billing, service quality or product issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.

Processed refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback.

Entered orders for customers in a computer system for products or services and recorded customer information in database.

Answered daily calls from customers in a high-volume call center regarding service problems and other concerns.

Train and assist entry-level customer service officers by helping them improve listening skills. 4.) Position: Service Crew

Duration: May 2015 – October 2016

Company: McDonald’s

Company Industry: Fast Food Restaurant

Location: Dasmariñas, Cavite, Philippines.

Job Description:


Handle calls from McDelivery’s

Food Server

5.) Position: Food Attendant

Duration: September 2013 – March 2014

Company: Heavenly Bed N’ Breakfast INN

Company Industry: Restaurant

Location: Paranaque, Philippines.

Job Description:

On-Call Waitress.

Training and Seminars Attended

1.) Topic: How to become a Good Leader (LEADERSHIP) Christian Beach Resort

Quezon Province, Philippines.

Date: March 05, 2012.

2.) Topic: Camaraderie (COMRADERSHIP)

Coral View Beach Resort

Bataan, Philippines

Date: March 05, 2013.

Educational Attainment

Highest Education Level: Vocational / Short Course Certificate Educational Field: Business Studies / Administration / Management Course: Business and Information Management

School: AMA Computer Learning Center.

Location: Bacoor City, Philippines.

Date: Oct. 2011 – October 2013.

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