Customer Service Data Entry
Resume:
Malarie Mulvey
Saint Petersburg, FL
*********@*****.***
Organized and efficient, highly skilled in office administration, data organization, proofreading, database management and
word processing.
Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
American Institute of Beauty - Largo, FL
March 2019 to August 2019
Enter student grades and student services they provided that week, filing, copying, and anything that needed to be done around the office.
Appointment Scheduler
Humana - Saint Petersburg, FL
June 2018 to January 2019
I work in the scheduling department. I call patients and schedule them with nurses to give them home care which is part of their Medicare Insurance plan. Data Entry, Filing, Invoices and other clerical responsibilities. CBCS Comics - Saint Petersburg, FL
March 2018 to June 2018
Work with mail, invoices, data entry, pricing and other clerical responsibilities. This was a temp position but they were bought out and moved to Texas. I was offered a permanent position to move with them but I could not go due to family.
Operations Dispatcher
Critical Intervention Services - Largo, FL
October 2017 to February 2018
I would be on the radio, phone and computer at the same time. Have constant contact with the officers to ensure their safety and to also gather information of subjects breaking property laws. All positions
Telesweeps of Clearwater - Clearwater, FL
February 2012 to May 2012
I ran the entire store and handled anything and everything the café needed to run properly. Encouraged development of new cashiers with positive reinforcement. Oversaw team of 5 cashiers and service staff.
Took care of technical issues with computers
Ran fundraisers and raffles
Customer Service Representatives
Cleaning Services
April 2009 to October 2009
04/2009 to 10/2009
Professional Surveys Inc
Answer phones and verify auto insurance information for the US military. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve
customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Provided incentive to increase productivity by offering employees awards for best customer service. Provided incentive to increase productivity by offering employees awards for best customer service. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Defused volatile customer situations calmly and courteously. Met or exceeded service and quality standards every review period. Addressed and resolved customer product complaints empathetically and professionally. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Customer Service Representative
Cleaning Services - Largo, FL
October 2008 to January 2009
Dr, Strupp Dentistry
My duties would include cleaning the patients room, bathroom, kitchen, offices, and lobby Mixed water and detergents in containers to prepare chemical cleaning solutions. Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Shift supervisor, cashier
Convergence Marketing, Inc
June 2008 to January 2009
Convergence Marketing
I would arrange end caps, resets, answer phones, clean, empty trucks, and put out tags. Resets and organizing different products at various stores. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Cashier, photo lab supervisor
December 2006 to August 2007
CVS
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Cashier, Customer Service, Stocking, Photo
Melissa Williams - Largo, FL
October 2005 to December 2006
10/2005 to 12/2006
Walgreen's
Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Receptionist
US Oncology Deseree Chadbourne
March 2005 to August 2005
I would answer phones, send and receive mail, cleaning and data entry. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Answered and quickly redirected up to many calls throughout the day. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Receptionist
Chiropractic Clinic David Wieland
August 2000 to December 2004
I would answer phones, make appointments/confirm appointments, clean patient rooms, charts and data entry.
Assessed, screened and counseled many clients each day. Collected and analyzed data on the effectiveness of programs and projects. Opened and properly distributed incoming mail.
Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Education
Associate in Science in Crime Scene Technology
St. Petersburg College - Clearwater, FL
2014 to 2015
Certificate in Crime Scene Technology
St. Petersburg College - Clearwater, FL
2014 to 2015
GED in High School
Seminole High School - Seminole, FL
2000 to 2004
Skills
Can type 50 WPM (10+ years), Excel (10+ years), Microsoft (10+ years), Powerpoint, Powerpoint
(10+ years), Cashier (10+ years), Customer Service (10+ years), Data Entry Operator (10+ years), Data Entry (10+ years), Typing (10+ years), Data-Entry (10+ years), Word (10+ years), Call Center, Telemarketing, Cold Calling, Front Office, Management, Operations, Microsoft Word, Administrative Assistant, Receptionist, Outlook, Microsoft Excel, Microsoft Office Certifications/Licenses
Certified Crime Scene Technologist
Additional Information
Skills
Risk and needs assessments
Crisis intervention techniques
Trained in defensive tactics
Criminal law knowledge
Culturally-sensitive
12-Steps program familiarity
Court testimony
Exceptional communicator
Strong work ethic
Highly organized
Report writing
Interview and Interrogation Training
Interviewing expert
Strong decision maker
70 WPM typing speed
Contact this candidate