Malarie Mulvey

Saint Petersburg, FL

adanua@r.postjobfree.com

727-***-****

Organized and efficient, highly skilled in office administration, data organization, proofreading, database management and

word processing.

Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

American Institute of Beauty - Largo, FL

March 2019 to August 2019

Enter student grades and student services they provided that week, filing, copying, and anything that needed to be done around the office.

Appointment Scheduler

Humana - Saint Petersburg, FL

June 2018 to January 2019

I work in the scheduling department. I call patients and schedule them with nurses to give them home care which is part of their Medicare Insurance plan. Data Entry, Filing, Invoices and other clerical responsibilities. CBCS Comics - Saint Petersburg, FL

March 2018 to June 2018

Work with mail, invoices, data entry, pricing and other clerical responsibilities. This was a temp position but they were bought out and moved to Texas. I was offered a permanent position to move with them but I could not go due to family.

Operations Dispatcher

Critical Intervention Services - Largo, FL

October 2017 to February 2018

I would be on the radio, phone and computer at the same time. Have constant contact with the officers to ensure their safety and to also gather information of subjects breaking property laws. All positions

Telesweeps of Clearwater - Clearwater, FL

February 2012 to May 2012

I ran the entire store and handled anything and everything the café needed to run properly. Encouraged development of new cashiers with positive reinforcement. Oversaw team of 5 cashiers and service staff.

Took care of technical issues with computers

Ran fundraisers and raffles

Customer Service Representatives

Cleaning Services

April 2009 to October 2009

04/2009 to 10/2009

Professional Surveys Inc

Answer phones and verify auto insurance information for the US military. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve

customer satisfaction rates.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Provided incentive to increase productivity by offering employees awards for best customer service. Provided incentive to increase productivity by offering employees awards for best customer service. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Defused volatile customer situations calmly and courteously. Met or exceeded service and quality standards every review period. Addressed and resolved customer product complaints empathetically and professionally. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Customer Service Representative

Cleaning Services - Largo, FL

October 2008 to January 2009

Dr, Strupp Dentistry

My duties would include cleaning the patients room, bathroom, kitchen, offices, and lobby Mixed water and detergents in containers to prepare chemical cleaning solutions. Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Shift supervisor, cashier

Convergence Marketing, Inc

June 2008 to January 2009

Convergence Marketing

I would arrange end caps, resets, answer phones, clean, empty trucks, and put out tags. Resets and organizing different products at various stores. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.

Cashier, photo lab supervisor

December 2006 to August 2007

CVS

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Cashier, Customer Service, Stocking, Photo

Melissa Williams - Largo, FL

October 2005 to December 2006

10/2005 to 12/2006

Walgreen's

Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Receptionist

US Oncology Deseree Chadbourne

March 2005 to August 2005

I would answer phones, send and receive mail, cleaning and data entry. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Answered and quickly redirected up to many calls throughout the day. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Receptionist

Chiropractic Clinic David Wieland

August 2000 to December 2004

I would answer phones, make appointments/confirm appointments, clean patient rooms, charts and data entry.

Assessed, screened and counseled many clients each day. Collected and analyzed data on the effectiveness of programs and projects. Opened and properly distributed incoming mail.

Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Education

Associate in Science in Crime Scene Technology

St. Petersburg College - Clearwater, FL

2014 to 2015

Certificate in Crime Scene Technology

St. Petersburg College - Clearwater, FL

2014 to 2015

GED in High School

Seminole High School - Seminole, FL

2000 to 2004

Skills

Can type 50 WPM (10+ years), Excel (10+ years), Microsoft (10+ years), Powerpoint, Powerpoint

(10+ years), Cashier (10+ years), Customer Service (10+ years), Data Entry Operator (10+ years), Data Entry (10+ years), Typing (10+ years), Data-Entry (10+ years), Word (10+ years), Call Center, Telemarketing, Cold Calling, Front Office, Management, Operations, Microsoft Word, Administrative Assistant, Receptionist, Outlook, Microsoft Excel, Microsoft Office Certifications/Licenses

Certified Crime Scene Technologist

Additional Information

Skills

Risk and needs assessments

Crisis intervention techniques

Trained in defensive tactics

Criminal law knowledge

Culturally-sensitive

12-Steps program familiarity

Court testimony

Exceptional communicator

Strong work ethic

Highly organized

Report writing

Interview and Interrogation Training

Interviewing expert

Strong decision maker

70 WPM typing speed

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