Customer Service Office

VIVIANA DURAN

****F Ithaca ST

Allentown, PA ****3

347-***-**** (primary)

***********@*****.***

OBJECTIVE

To obtain a job in a field where I can apply my known skills as well as gain new knowledge. EXPERIENCE

Profesional Tax Preparer, Money Tax

12/2018 - 04/2019

Bronx, NY

Customer service. Providing a welcoming, comfortable environment where customers feel and know they are getting the best refunds from their income tax return. Entering and filing customer information. Following up with customers to ensure best service and customer satisfaction. Make required calls to IRS and State to find proper solution to customer inquiries.

Bilingual Secretary/ Phone answerer, Tremont

Dispatching Service

04/2018 - 10/2018

Bronx, NY

Customer service. Office administration: filing and scheduling all trips to and from. Answering calls to be dispatched. Booking out drivers after collecting daily earnings, totaling mileage, and paying drivers. Faxing and placing calls as needed to customers and all affiliated agencies.

Proffesional Tax Preparer/ Lead Preparer, Tax

Refund King

12/2014 - 04/2018

Bronx, NY

Customer service. Providing a welcoming, comfortable environment where customers feel and know they are getting the best refunds from their income tax return. Entering and filing customer information. Following up with customers to ensure best service and customer satisfaction. Make required calls to IRS and State to find proper solution to customer inquiries. Train new preparers and check all work before being submitted and filed.

Night Sales, Baldor Food Specialty

05/2017 - 01/2018

Bronx, NY

Customer Service. Answering calls and placing orders for customers including hospitals, schools, restaurants, super markets etc. Answering customer emails pertaining to order adjustments, cancellations, etc. Ensuring best sales and customer satisfaction. Cashier/ Waitress, Emapanada Mama LES

08/2014 - 05/2015

New York, NY

Customer service. Providing a welcoming and enjoyable experience while serving delicious food to satistfied customers. taking orders in person, over the phone, online and through varies apps. Entering cash and card payments into register. Serving and packing orders. Preparing catering orders. Daily register total calculations and deposits. Delivery totaling and pay to workers. Maintaining a clean and organized work space and eating area. Assuring Customer satisfaction.

EDUCATION

James Monroe HS

05/2010 - 06/2010

Bronx, NY

High school graduate or equivalency certificate (GED) SKILLS

• Bilingual • Computer literate • Fast Learner

• Dependable • Customer service oriented • Good communication

• Patience • Organized • Able to work alone and in teams

QUALIFICATIONS AND ACHIEVEMENTS

Tax Profesional 12/31/2014

This certification allowed me to get a better understanding of what it is like to work in a office environment and deal with customer's sensitive information. I learned to file and always ensure to obtain customer satisfaction by always selling better service than competitive businesses in my area.

CERTIFICATIONS AND LICENSES

Tax Profesional issued by IRS and New

York State in New York

Issued: 12/2014

Expires: 12/2018

These certificates expire on December 31st of each year. At this time I must take required training and pass all test to obtain certification for the next year. REFERENCES

Name: Divany Vargas

Reference Type: Professional

Job Title: tax preparer

Years Known: 5

Day Phone: 929-***-****

Email: ************@******.***

Name: Yaniry Butten

Reference Type: Professional

Job Title: Office Administrator

Years Known: 5

Day Phone: 929-***-****

Email: ************@*****.***

Name: Joanna Garcia

Reference Type: Professional

Job Title: Tax praparer

Years Known: 3

Day Phone: 484-***-****

Contact this candidate