Pharmacy Technician Data Entry

PROFILE

Nationally Certified Pharmacy Technician through PTCB since 2004. I have 18 years of ex-

perience and extensive knowledge in the pharmacy industry as I have been employed for retail pharmacies, a mail order pharmacy, out patient pharmacy, pharmacy benefits man- agement call center, pharmacy software support and remote pharmacy supervisor. EXPERIENCE

ACCOUNT MANAGER/SPECIALIST, PIONEERRX (SHREVEPORT, LA); REMOTE SUP- PORT, EWA BEACH, HAWAII - 2012-2019

Daily focused support assisting pharmacy staff navigate, learn, troubleshoot and operate their PioneerRx pharmacy software via telephone and remotely logging into workstation. Provide professional, reliable and prompt resolutions to the customers questions, requests and concerns.

PHARMACY SERVICES SUPERVISOR, TINRX (LOS MOLINOS AND CORNING, CA); REMOTE SUPPORT, EWA BEACH, HAWAII - 2018-2019

Assists in the management of the day to day operations. Reports directly to the Director of Pharmacy and Chief Operations Officer. Manages, maintains reports, and communicates to appropriate department personnel as it pertains to aspects of Pharmacy. Provides weekly pharmacy personnel productivity reports to the Director of Pharmacy and Chief Opera- tions Officer. Monitor and report weekly gross profits for all locations and present findings and target in weekly supervisors phone meeting. Ensures all prescriptions are processed daily by completing data entry and clearing out the request queue for all locations. Gener- ate monthly sales/costs accrual reports and forward to accountant at the end of each month as well as each quarter for all locations. Generate monthly Rx returns for all loca- tions and forward to store level supervisors to pull drugs, process and complete return orders in the pharmacy. Primary point of contact for all contracted third party vendors; ability to learn, understand and navigate contracted vendors website or processing plat- form if applicable. Coordinates with scheduling of all locations. Coordinates with the Pharmacy Manager and Compliance Manager in the development of training of Pharmacy staff on Pharmacy Policies and Procedures, current and updated protocol, HIPAA compli- ance, Fraud Waste and Abuse Compliance, and other trainings as required. Provides rec- ommendations for hiring, training, scheduling, and disciplinary action of Pharmacy staff. Assists with quality assurance and credentialing of any new Pharmacy staff. Coordinates the maintenance of all paperwork and filing as required, including off-site storage and RAEGAN K.H. LEONARDO

91-1528 Kaikoi Place Ewa Beach, HI 96706 808-***-**** *********@*****.*** document retrieval. Ensures the Pharmacy Staff and store level Supervisors maintain a clean and orderly pharmacy. First-line in the handling of client grievances and complaints. Acts as liaison between patients, medical providers, and other staff and external associates in a professional, friendly and courteous manner to optimize customer service in the pharmacy. Provides adequate structure, direction, and feedback to pharmacy staff in con- junction with pharmacy leadership. Ensures that all Pharmacy Technicians are collecting and processing patient specific data to process and fill prescriptions and ensure third party adjudication in accordance with pharmacy procedure. Consistently supports compliance by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations and licensure requirements and company policies and procedures. MEMBER SERVICES REPRESENTATIVE, CATALYST RX; LAS VEGAS, NEVADA - 2011-2012

Daily phone communication with employers, providers and members regarding plan ben- efits. Assists members with understanding plan formularies and tiers. Provide prompt and efficient responses and resolutions to callers questions, requests and concerns. Process and file prior authorization requests.

CERTIFIED PHARMACY TECHNICIAN, PHARMACARE; WAIANAE, HAWAII - 2009-2011

Complete daily pharmacy technician duties in retail pharmacy setting. Maintaining phar- macy’s safety by adhering to infection-control procedures, policies and regulations. Re- ceiving, conducting data entry, filling and dispensing of all prescriptions received by the pharmacy. Process insurance claims and contact third party plans on patients behalf if needed for prescription coverage or cost inquiries. Pricing and filling of prescriptions. Completing patient paperwork related to the filling of prescriptions. Place daily RX and retail orders and assist with pricing of medications for accurate inventory balances and costs. Provide prompt and courteous customer service when assisting patients and cus- tomers find an item on the sales floor, when they are picking up prescriptions or calling into the pharmacy with questions, requests or concerns. CERTIFIED PHARMACY TECHNICIAN, KAISER PERMANENTE MAIL ORDER PHARMACY; HONOLULU, HI - 2003-2010

Assists licensed pharmacists in the administration, handling and packaging of prescription medications for all mail order patients. Data entry of all received mail order prescriptions, processing of prescriptions; sending prescription data from software to central fill robot for filling, ensuring that all necessary logging and reporting for dispensary operations are up-to-date at all times, ensures all prescription orders are packaged and placed into ap- propriate bin to be mailed out to patients. Ensures that medications are properly stored, labeled, and inventoried appropriately at all times. Maintain patients' records and note any drug-interactions approved by a licensed pharmacists. Restocking automated medication dispensing system and perform nightly cleaning of robot. EDUCATION

PHARMACY TECHNICIAN CERTIFICATION, PTCB - 2004

KAPIOLANI COMMUNITY COLLEGE; HONOLULU, HI - 1 YEAR LIBERALS - 1998-1999 ROOSEVELT HIGH SCHOOL; HONOLULU, HI - 12TH GRADE - 1998 CERTIFICATIONS

Certified Pharmacy Technician - PTCB - Certification: 3001010141150854 Exp: 11/2020 SKILLS

Excellent computer skills and knowledge of pharmacy, word processing, database opera- tions, spreadsheets, and other software systems. Efficient with windows 10 and Microsoft word. Excellent and professional customer service skills with matching phone etiquette. Strong verbal and written communication skills, including good organizational detail and interpersonal skills. Ability to multi-task, efficiently meet deadlines and ability to work in- dependently with minimal supervision if required. Knowledge of brand and generic drugs, medical terms, abbreviations, pharmacy calculations and ability to resolve claim billing discrepancies. Ability in reading and Interpreting Prescriptions and Pharmaceutical Litera- ture.