A*** Njube, Bulawayo, Zimbabwe
Talented Customer Service Associate skilled at balancing customer needs and builds loyalty and long-term relationships with customers while achieving targets.
Personal Profile An experienced Sales and Security professional with general management skills.
1. Diploma In Management
2.Certificate In Human Resources Management
3.G.C.E Cambridge, London
4.Certificate In Postal Managers Course
5.Certificate In Customer Care
Summary of Skills
Re-seller relationship optimization
Accomplishments Sales and Marketing
Increased annual gross sales by 15%.
Developed direct mass mailings which resulted in 8% growth of customers
Client Inter face
Managed accounting close, accounts payable, and financial reporting
Responsible for marketing for product launch including public relations, shows, sales training and e-mail campaign.
Implemented strategy targeting high-profile clientele.
Replaced industry leader within 9 months of product launch.
1.Zimpost (Pvt) Ltd Security Officer Matebeleland Region
February 2003 to present
2.Zimpost (Pvt) Ltd Sales Person
May 1997 to January 2003
August 1988 to April 1997
4.Waiter_ Kamativi Village Club
January 1987 to July 1988
Computer Skills Proficient in Microsoft Word, Excel, Access, PowerPoint and Internet, Pastel
Interests Watching cricket, playing soccer, reading books & listening to music.
References available on request