Service Front Office

ERMA CARR

OBJECTIVE

I would like to pursue a challenging and rewarding career where I can demonstrate my pleasant and professional customer service skills with the ability to develop strong guests’ relations for a growing company. I hope to broaden my experience by taking a challenging entry level assignment, preferably in guest service, which would enable me to exercise my communication, organizational and administration skills in an effective manner.

EDUCATION

- A.A.S. Hospitality Industry Administration – Hotel & Motel Management

Graduation Date: May, 2015

Specialty Courses: Hotel/Motel Front Office Operations, Convention Management, Hospitality Supervision

- A.A.S. Hospitality Industry Administration – Restaurant Management

Graduation Date: May, 2016

Specialty Courses: Dining Room Service & Management, Menu Writing,

Catering Management

SKILLS & CERTIFICATES

ServSafe Food Safety & Sanitation Certificate (2018)

T.I.P.S. & B.A.S.S.E.T.T. Certifications (2014)

EXPERIENCE

Sodexo Memorial Hermann Hospital Medical Center Houston, TX

Senior Food & Retail Supervisor 2018-Present

Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.

Ensure employees follow all policies and procedures.

Assists in ensuring a safe working environment throughout the facility for all employees.

Assists in monitoring employee productivity and provides suggestions for increased service or productivity.

Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

Promote the development of the foodservice team.

Conduct and monitor regular safety meetings, safety training and hazard assessments.

Maintains key control of operations and responsible for activities to ensure opening, closing and daily procedures are completed.

Serves as a working lead supervisor coordinating activities of workers or service employees engaged in food operations or services at larger complex facilities of commercial, health care facility, school, campus or other establishments.

Highland Park Hospital Highland Park, IL

Supervisor of Food and Nutrition 2017-2018

Responsible for orientation and training of employees.

Performs day-to-day assignments in addition to oversight duties.

Complies with all company safety and risk management policies and procedures.

Attends all allergy and foodborne illness in-service training.

Complies with all State and HACCP policies and procedures.

Reports all accidents and injuries in a timely manner.

Brown’s Chicken & Pasta Mount Prospect, IL

General Manager 2000-2015

Maintained daily operation for the Mount Prospect restaurant.

Human resources responsibilities including the following:

Hired & terminated employees as necessary.

Trained new hires on various positions within the restaurant

Created weekly schedules for both salaried and hourly employees

Created and executed catering orders as needed

Reviewed weekly inventory, and processed orders accordingly;

Processed daily bank deposit

Answered and directed calls

Other duties as needed.

PH: 773-***-****

************@*****.***

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