Operator Customer Service

Rodney T. Gray

Kenosha, WI

262-***-**** **************@*****.***

CAREER SUMMARY

Highly motivated CNC Operator with over ten years of experience. Achieved 100% annual quality and production goals. Promoted to Lead of twenty-four operators. Recognized by management for quality, efficiency, and commitment to excellence.

SKILLS & QUALIFICATIONS

Microsoft Office

Flexible

Problem Solver

Team Player

Goal Oriented

Leader

Punctual

Creative

Adaptable

Collaborative

Telephone Etiquette

Shipping/Receiving

Forklift Certified

Trainer

Customer Service

Sales

Merchandiser

Truck Driver

Inventory Management

Purchasing

Order Processing

EMPLOYMENT

Tree House Foods – Kenosha, WI

Press Dryer Operator July 2019 – Present

Set up, operate and control all equipment systems to produce good pasta

Complete ingredient blending, flour tanker unloading, process water temperature control, cooling water controls and delivery of pasta to designated destination

Utilize vacuum and boiler systems, gauge and thermometer readings, dryer temperature and humidity controls

Control gauges, moisture content readings, drying controls and computer trend data systems

Management of the WIP receiving system including selecting bin destinations and predicting bin availability

Quality Assurance Technician April 2019 – July 2019

Perform chemical, physical and sensory tests on all raw and finished products

Complete weight checks, moisture analyzing, documenting COAs, retain samples, customer cuttings, defect analysis, counts and stencil evaluation

Record all information and report all deviations

Shiloh Industries – Pleasant Prairie, WI

Machine Cell Operator Lead June 2016 - February 2019

Train, coach, and provide day-to-day direction to team members

Set up machinery and ensure all production materials are available

Operate and monitor equipment

Replenish needed materials

Visually inspect final product per quality standards

Document results and down time for each operator

Reset alarms, adjust bore tolerances, make machine coordinate moves, and make machine offsets for tool heights

Follow safety rules and monitor safety procedures to ensure operators are compliant

Create daily operator schedule based on production needs

Facilitate start of shift meetings for twenty-four operators

Manage and make updates to the training matrix for nine cells

Read and use CMM read-outs for adjustments

Machine Cell Operator 2009 - June 2016

Load and unload CNC Mill Machines/Lathe Machines

Inspect parts for quality and initiate first piece process

Responsible for daily production and housekeeping

Utilize calipers, micrometers, pin gauges, and plug gauges

Train new hires to operate various machines

Pepsi Americas – Pleasant Prairie, WI

Route Driver/Merchandiser 2008 - 2009

Drive stick shift, automatic clutch, and automatic full-size trucks

Unload cases at approximately 25 stores per day

Collect payment for distributed products

Sell and merchandise product in large and small format stores

Provide excellent customer service to vendors, store associates, and customers

Build and maintain product levels in beverage sections, including shelf allocation

Transport, replace, and maintain Point of Sale advertising as appropriate for account

Maintain merchandising standards while rotating products in designated accounts

Derse Exhibits – Waukegan, IL

Inventory/Purchasing 2004 - 2008

Place orders for inventory materials and non-inventory materials

Receive stock and enter new stock inventory

Enter purchases orders into the Inventory Control Module

Solve stockroom discrepancies and perform cycle counts

Complete and submit purchase requisitions

Communicate effectively with vendors

EDUCATION & TRAINING

Gateway College - Kenosha, WI – Introduction to CNC Certificate

Tooling University - CNC and Management courses

Parkland College - Champaign, IL - Computer Information Systems

Waukegan High School - Waukegan, IL

Contact this candidate