Employee Relations Customer Service
Resume:
Teena Prokop
Vernon, CT
**********@*****.***
SUMMARY
My greatest strengths include; strong understanding and ability to build lasting business relationships with internal team members, partners and clients, adapting to an evolving work environment, client relations and the benefit of constant self-evaluation. I am a creative leader with a keen sense for delivering an impeccable experience, energetic, passionate and inventive; skilled at luring innovation through presenting solutions of value. I am versed in managing across a global matrix; extensive cross-cultural experience with extensive remote collaboration.
EXPERIENCE
Account Manager 2019 - Present
Coeus Solutions Corp. 152 North Third Street, San Jose, CA 95112 Foster and direct relationships with new client partnerships, partnered with managers, engineers and all other key personal to achieve all agreed-upon goals with emphasis on sales, customer experience, and gross margin, develop and maintain strategic partnerships with CSMs and DM’s to provide collaboration and direction on existing accounts, identified and met the needs of customers by presenting products, on-site visits, check-in calls, develop approach that best positions the services, and leveraging supportive factors to overcome or minimize objectives, and address the unique needs and preferences of key decision-makers, proactively communicate with team leads on a regular basis to ensure that the clients expectations covering product build, availability, accuracy, and delivery times are realistic and being met.
Business / Operations Manager 2010 - 2018
Nextwerk Inc. 1 Technology Drive, Tolland CT
Effectively manage the leadership team, lead the organization from both a financial and operational standpoint, seek improvement opportunities across the organization and implement change, work with clients, vendors, etc. to streamline operations, train, direct and supervise employees, responsible for accounting and human resources departments, monitoring, intervention, escalation, and communication of any issues having an impact on any aspect of the production environment, services and/or client relations, management of end-to-end support processes and support governance of managed IT services, support and develop departmental processes, such as change management, incident management or problem management, communicate and manage team performance expectations, reinforcing goals, providing coaching and feedback on performance to Nextwerk’s standards, continue to stabilize and improve solution and its integration with various service providers. determine business case for work in light of changing platforms, coordinate and manage all HR employee vetting activities to achieve target key performance, operational level agreements and service levels, collaborate with team manager to prioritize assigned work, social competence and personality, continually improve customer satisfaction performance by developing processes, systems, and behaviors, as measured by on-time performance, cycle time, cost of quality and customer service surveys, drive customer satisfaction through a laser focus on execution/fulfillment of the work, ensure an environment of ethics, integrity and trust that reflects the core values of the company, Ensure implementation of regional management and administrative procedure in line with established policies, work closely with our technology development teams to design system solutions, operational excellence, team building, billing, AP/AR, inside sales management, recruiting, employee relations, retention, benefit coordination, payroll.
Office Manager 1992 – 2008
Tri State Wholesale South Windsor, CT
Manage day to day office operations, supervised office staff of 5 associates, bookkeeping, supported Sales Managers; proposals, client communication, and sales campaigns. Supply management/purchasing, vendor relations, established best business practices, recruiting, onboarding, payroll. EDUCATION
South Windsor High - South Windsor, CT
HS
1998 - 1993
SKILLS
Effective result driven autodidact, Operational Excellence, Account Management, Problem solver, Collaboration, Computer Savvy, Customer Service, Client Experience, Client Retention, Employee Relations, Motivator, Mentor, Team Management, Project Management, Leadership, Personnel Management, Project Management, People Person, Human Resources, Marketing Communications, Outsourcing – onshore/offshore, Collections, AP/AR.
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