Manager Service
Resume:
Mobile Phone: +965-****-****
PERSONAL DETAILS
Title Mr.
Given Name Ambrose
Family Name Kinny
Date of Birth 7 December 1968
Nationality Indian
Marital Status Married
Passport Number J6455811
Permanent Address M.P. Kinny House; Gouthan #2; Juhu Church Road; Mumbai – 400 049; Maharashtra; India
Telephone
**********@*****.***
PRESENT ADDRESS
Company Pastries & Coffee + Earth Roastery
Position Operation Manager
Department Food & Beverage
Business Address Sharq Q8 Tel.: +(965-********
Country KUWAIT Mobile: +(965-****-****
AVAILABILITY AND PREFERENCES
Expected Salary Commensurate with the position Country None Preferred position F.&B. Operations Manager / Area Manager Kuwait
COMPUTER SKILLS
Advanced user of MS Office
Advanced user of hospitality industry software like Micros, Fidelio, FBM and other Points of Sale. Company Gourmania International
Position Restaurants Operation Manager
Department Food & Beverage
Business Address Zone Restaurants Shaab
Country KUWAIT
PROFESSIONAL EXPERIENCE
Tenure January 2016 Establishment Gourmania International Position Restaurants operation Manager Country Kuwait Responsibilities & Duties
Efficiently Manage two specialty Restaurant with monthly turnover of over fifty thousand Kuwaiti dinars.
Planned and executed monthly budgets for smooth operation.
Conducted periodic training sessions to improvise and maintain preset service standards.
Set and ensured maintenance of all standards, company policies and adherence thereof. PROFESSIONAL EXPERIENCE
Tenure May 2013 to 17 September 2015 Establishment Amal Holding Co. Position Asst. Area Manager Country (Kuwait RestauranDCCCCCCafé)Division) Responsibilities & Duties
Efficiently Manage 80 Covers Restaurant with monthly turnover of over fifty thousand Kuwaiti dinars.
Planned and executed monthly budgets for smooth operation.
Conducted periodic training sessions to improvise and maintain preset service standards.
Set and ensured maintenance of all standards, company policies and adherence thereof. PROFESSIONAL EXPERIENCE (CONTINUED)
Tenure January 2010 till January 2011 Establishment Safir Hotel and Residences Position Restaurant Manager Country Kuwait
Website www.safirhotels.com
Responsibilities & Duties
In addition to performing the duties that go along with my position, I also am the Acting Restaurants Manager of the hotel.
Develop; coordinate and Manage day-to-day operations of the food and beverage service, coordination of work and supporting team members in their roles; logistics, handling communication, staff liaison and supervision of outside-catering.
Preparing, tracking the budget and carrying out financial administration and preparing statistical analysis.
Delivering excellent customer service while maintaining attention to detail.
Maintaining my track record in designing and organizing a number of different types of events; managing a number of events and projects concurrently, taking overall responsibility for their successful completion and delivery.
Demonstrating awareness of the technical and logistical elements of management while identifying and responding quickly to operational problems and challenges.
Developing and conducting training sessions on sales techniques, product knowledge and service excellence to improve systems and services.
I work under my own initiative, generating innovative and interesting operational methodology while keeping the staff motivated ensuring optimum performance and productivity. PROFESSIONAL EXPERIENCE (CONTINUED)
Tenure December 2008 To December 2010 Establishment A to Z Company Position Food & Beverage Manager Activities Event Management Responsibilities & Duties
Developed; coordinated and managed customized events and its service which includes overseeing the day-to-day management of the service, marketing and developing training for employers from concept through to completion.
Developed the customized Banqueting Operations of the organization.
Managed day-to-day operations of the in-house service, coordinating work and supporting Event Coordinators in their roles; this included but was not limited to the logistics, handling communication, design of invitations, delegate registration, venue staff liaison, supervision of catering and closing the event.
Developed appropriate timelines to ensure all operations areas, from concept to completion, are met.
Tracked the budget for each event and carried out financial administration while preparing statistical analysis.
Delivered excellent customer service and maintaining attention to detail.
Maintained track record in designing and organizing a number of different types of events and have managed a number of events and projects running at the same time, taking overall responsibility for their successful completion and delivery.
Demonstrated awareness of the technical and logistical elements of event management; identifying and responding quickly to problems and challenges through the event process.
Worked under own initiative, generating innovative and interesting event content.
Conducted training sessions on sales techniques, product knowledge and service excellence to improve systems and services. PROFESSIONAL EXPERIENCE (CONTINUED)
Tenure October 2007 To December 2008 Establishment National Arabic Co. Position Restaurant Manager Restaurant Ruby Tuesday Restaurant Responsibilities & Duties
Efficiently managed this 360 cover restaurant.
Designed and implemented innovating new ideas and techniques of service.
Planned and executed monthly budgets for smooth operation.
Maintained guest records and executed timely promotional activities in the endeavor to anticipate guest needs.
Set and ensured maintenance of all standards, company policies and procedures and adherence thereof.
Introduced new trends with respect to market trends to the team.
Implemented various staff motivational tools like sales competitions, Highest up Selling award & other rewards
Conducted training sessions on sales techniques, product knowledge & service excellence. PROFESSIONAL EXPERIENCE (CONTINUED)
Tenure April 2004 to September 2007 Establishment Crowne Plaza Kuwait Position Beverage Manager Country Kuwait
Website www.crowneplaza.com.kw
Property Description
A 5 Star Deluxe luxury hotel of The Intercontinental Group with 329 Rooms, 14 innovative F&B outlets and banquet halls generating the highest Food & Beverage revenue throughout the EMEA region (Europe, Middle East and Africa) Responsibilities & Duties
Worked as Beverage Manager reporting to the Food and Beverage Director and responsible for the hotel’s VIP functions of the Banqueting Operations.
Also responsible for planning and execution of Quarterly Beverage Promotions to boost sales in all F&B outlets.
Managing and leading a team of 22 dedicated professionals ensuring smooth and cost effective outlets’ operations.
Monitoring Revenue and Cost generated by the individual restaurants.
Responsible for maintaining the service standards set by the hotel within the department.
Set monthly targets for every restaurant to achieve budgets while closely working with their respective managers.
Planning various promotions and formulating marketing strategies for the outlets including but not limited to menus and seasonal promotions.
Working in close coordination with the cost controller and purchasing to control both fixed and variable costs.
Conducting / Presiding monthly Food and Beverage Profit & Loss Meetings with the restaurants.
Responsible for Pre-opening and launching of another four standalone restaurants. Tenure November 2003 to March 2004 Establishment Crowne Plaza Kuwait Position Restaurant Manager
tTass
Restaurant / Grade Shabestan (Iranian Speciality) - Fine Dining Responsibilities & Duties
Efficiently managed this 60 cover restaurant in addition to effectively assisting in handling the hotel’s Banquet Operations.
Designed and implemented innovating new ideas and techniques of service.
Planned and executed monthly budgets for smooth operation.
Maintained guest records and executed timely promotional activities in the endeavor to anticipate guest needs.
Set and ensured maintenance of all standards, company policies and procedures and adherence thereof.
Conducted periodical training sessions to improvise and maintain preset service standards.
Introduced new trends with respect to market trends to the team.
Implemented various staff motivational tools like sales competitions, Highest up Selling award & other rewards. Tenure April 2001 to October 2003 Establishment Crowne Plaza Kuwait Position Restaurant Supervisor Restaurant Al Noukhaza Seafood - Fine Dining Responsibilities & Duties
Responsible for the complete operation of Al Noukhaza Seafood Restaurant.
Established various promotional strategies in order to increase revenue.
Set high quality service standards and ensured maintenance thereof.
Assisted in handling the Banquet Operations of the hotel.
Employed with Crowne Plaza Kuwait since 1994.
ACHIEVEMENTS
Received a Certificate of Achievement for successfully completing the “Train the Trainer “Course conducted by Intercontinental Worldwide.
Awarded a Certificate for effectively completing the “Accounting for Non Accountants” (AFNA) course conducted by Six Continents Hotels Worldwide.
Winner of the best Departmental Training Coordinator by area training manager of Six Continents Hotels Worldwide for two consecutive years.
Received several Certificates of Appreciation from the Bailli Delegue, Chaine de Rotisseurs for lucratively organizing the hotel’s annual Chaine De Rotisseurs function.
Successfully prepared the hotel’s bi-annual Service Report for the Food and Beverage thus helping the restaurants identify areas of service strengths, weaknesses, opportunities and threats for gaining competitive advantages.
Prepared service quality reports for restaurants in order to improve the service quality and maximize sales.
Member of the fire, health and safety committee.
Awarded a Certificate for profitably completing a Basic Hygiene Training
Received a Certificate for Food Hygiene course conducted by Chartered Institute of Environmental Health.
Awarded a Certificate for fruitfully completing the “Service Leadership” course. References:
1. Mr.Ezzeldin Awad
Sr. Operation Director
Gourmaniya International
Tel: + 965 – 1823888
Cell: + 965 – 69995040
2. Mr. Caezar Fernandes
Operation Director
Bazza Restaurants Operation
Tel: + 965 – 1860860
Cell: + 965 – 66887333
3. Mr. Omar Al Hajj
Operation Director
Amal Holding Company
Restaurants & Cafe
Tel: + 965 – 1860860
Cell: + 965 – 50576762
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