Mainframe Developer

Priyanka Agrawal

Phone: 469-***-****

Email: *****.***********@*****.***

Professional Summary

Mainframe Developer with 6+ Years of experience in Insurance Domain: General Life, Health and Annuities; Risk Management.

Worked as Business Analyst in writing Business Requirement Document (BRD) and Functional Requirement Document (FRD).

Insurance Industry Experience in requirements gathering from Business Users to understand the requirements and specifications for new applications along with re-engineering the existing applications.

Strong Analytical skills to create new or modify existing code in Assembly, Cobol, JCL and Ezetreive languages. Also, problem-Solving skills to apply fix as per the requirements.

Experienced in creating and reviewing test plan, defining Test cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT)

Excellent skills in analyzing and developing Functional Specifications, Functional Designs, Process flows, Test Plans, Test Cases & Functional Testing.

Excellent experience in generating Ad-hoc reports based on user requirements on very short notice.

In depth knowledge of Software Development Life Cycle (SDLC), with thorough understanding of various phases such as Requirements, Analysis/Design, Development and Testing

Extensive experience with process modeling using Flow charts, sequence diagrams, activity diagrams and Use Cases.

Professional qualifications in Mainframes, Insurance & Risk Management helped in expertise Insurance domain.

Key responsibilities Handled

Handled various roles such as Mainframe Developer and Business Analyst.

Responsible for activities such as –

As a Business Analyst, key responsibilities involved are: Requirements gathering & Analysis, understand the system functionality in depth, design prototypes, help programmer to understand the user requirements and what needs to be done from code point of view.

With the help of in-depth knowledge of the product, my responsibility was to provide a validated, accurate and simple solution keeping in mind that it would not affect other modules in process.

As a Mainframe Programmer Analyst, the main role is to either resolve any code related issue which is hampering production support cycle or to work on any enhancement based on business requirements.

Any solution or any support for the application should not affect end to end system working and also expected behavior must be maintained.

Expertise on report generation tools to provide the reports to user on short notice.

As a Functional Tester involved in creation, Review and Test various critical Functional areas. All test cases must be validated and should provide accurate reports or results in model or production region.

Responsible for assigning the priority to the Test cases and carrying out UAT (User Acceptance Testing)

Conducted Domain &Product requirements trainings to the team to better understand

Ensure Quality and On-time delivery.

Constantly involved in mentoring the people.

Ability to take complete bottom-line of the assigned tasks and projects

Project Experience

Project 1: Liberty Mutual - Vantage to Lifecomm Conversion

Employer: Lorven Technologies

Client: Protective Life Insurance/ DXC

Role: Mainframe Developer – Product LifeComm

Duration: Nov’18 - Present

Scope of the Project:

A)Conversion to Lifecomm: Liberty Mutual Insurance system was on Vantage. It has to be converted to Lifecomm system. Here, we had to understand their source system processing and devised the ways to code them as per Target system. It included designing BRDs and FRDs for the same followed by Coding and Unit testing. Multiple Compare programs were written to see how successful the data conversion looks in each run. We had to remove any mismatch in data by either modifying the code or applying translation tables between the system differences.

B)Production Support: This part of the project requires daily cycle run to process Insurance policies. Support has to be provided to ensure any error or issue to be handled promptly and resolved anyhow within SLA. Cycle must be completed in any scenario. The occurred problem will be documented and assigned as a ticket to us and a permanent fix is applied to avoid such problems in future.

C)Adhoc Reporting task: Coding and generating several reports needed for business and users. They come on urgent basis.

Responsibilities:

Understand the business Requirements by participating in meetings/interviews with Business users and create detailed functional Specification documents for the Enhancements and Defects which are identified by the Business Users/Development /QA Teams.

Writing several compare programs to compare the data of both systems.

Analyzing the reasons behind policies data mismatches.

Strong Impact analysis needs to be done so that proposed solution to one problem does not alter the behavior and result of other modules in the same or any different subsystem.

Coordination between development and business team to come up with the best solution of the problem.

Follow maintenance of proper error and other logs to ensure avoidance of similar situations.

Creating Test Scenario’s and involving in functional testing.

Ensure timely deliveries of the modules of the conversion.

Adhoc reports generation.

Project 2: Production Support, Report Generation and Enhancements Maintenance

Employer: DXC (formerly known as ‘CSC’)

Client: Pan American Life Insurance Company (PALIC), Austin, Texas.

Role: Mainframe Resource Analyst (Business Analyst, Programmer Analyst)

Duration: Sep’ 09 – Oct’ 12

Scope of the Project:

A)Production Support: This part of the project requires daily cycle run on mainframe to process Insurance policies. Support has to be provided while it runs in EST hours to ensure any error or issue to be handled promptly and resolved anyhow within SLA. Cycle must be completed in any scenario. The occurred problem will be documented and assigned as a ticket to us and a permanent fix is applied to avoid such problems in future.

B)Enhancements Applications: Any addition or modification in the system comes to the team as an enhancement with an estimation of deliveries. Proper SDLC needs to be fulfilled from requirements gathering to successful deployment in production. Impact analysis is also ensured at every point of time.

Responsibilities:

Responsible for any issue or error come across while production/model cycle run. Have to fix it using system knowhow and technical expertise so that cycle completes successfully on time.

Permanent solution with the validated test cases and accurate results and reports needs to be provided when the issue comes as a ticket, afterwards.

Follow maintenance of proper error and other logs to ensure avoidance of similar situations.

Strong Impact analysis needs to be done so that proposed solution to one problem does not alter the behavior and result of other modules in the same or any different subsystem.

Understand the business Requirements by participating in meetings/interviews with Business users and create detailed functional Specification documents for the Enhancements and Defects which are identified by the Business Users/Development /QA Teams.

Coordination between development and business team to come up with the best solution of the problem.

Creating Test Scenario’s and involving in functional testing.

Ensure timely deliveries of the modules of the enhancements.

Project 3: Production Support, Report Generation and Enhancements Maintenance

Employer: DXC (formerly known as ‘CSC’)

Client: Hartford Life Insurance (HLI), Hartford, CT

Role: Mainframe Programmer Analyst, Business Analyst

Duration: Mar’09 – Aug’09

Scope of the Project: Daily cycle run of all the policies involving interconnection between different subsystems of Lifecomm system. Production support issues must be resolved at topmost priority and care should be taken about any unwanted impact while implementing. Any addition or alteration in the system comes as an enhancement and it requires proper monitoring and documentation from requirements gathering, code application to successful deployment into production region. Reports are generated on user demand on a very short notice, it requires thorough knowledge of the business process and the technical functionality to ensure variables required in the report are picked/calculated accurately.

Responsibilities:

Involved in Requirements gathering, Analysis and Documentation of Functional Specifications of any enhancement.

Developing BRD and FRD for all the new requirements.

Analyzed and fixed production support Defects and prepared Defect Resolution Documents

Knowledge sharing and coordinating with the team regarding any new requirement or proposing any solution to any problem.

Strong Impact analysis needs to be done so that proposed solution to one problem does not alter the behavior and result of other modules in the same or any different subsystem.

Working extensively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance testing

Ensure timely deliveries of the modules of the enhancements.

Project 4: Product Support Agreement – Base Lifecomm

Employer: DXC (formerly known as ‘CSC’)

Client: DXC USA

Role: Junior Mainframe Resource Analyst – Developer / Business Analyst

Duration: Jan’ 08 – Feb’ 09

Scope of the Project: In the Base Lifecomm project, the main role was to understand the process and data flow between different subsystems, getting in depth knowledge of how the policy enters the system and how it processed to become a successful part of the policy database. Meanwhile, defects and errors occurred in the processing of the policy system has to be resolved using technical and functional expertise.

Responsibilities:

Understanding Life Insurance Policy Processing flow.

Prepared Transaction Flow Diagram with Process Definitions

Analysis of Business Requirements documents for various transactions

Prepared System Design Specifications, Design Documents and Functional specifications documents.

Fixing Defects and prepared Defect Resolution sheets and other documents

Involved in Test Plan preparation and identifying test scenarios for functionality.

Insurance Industry Exposure:

Lorven Technologies Nov’18 – Present

DXC (formerly known as ‘CSC’

Computer Science Corporation India Pvt. Ltd) Jul’ 07 – Oct’ 12

Responsibilities:

Life Insurance Application Processing

Deep knowledge of mainframe systems.

Writing several compare programs to compare the data of both systems.

Analyzing the reasons behind policies data mismatches.

Managing the total life cycle of the Insurance policy.

Production and Model cycle support for all the insurance policies in the system.

Product Lifecomm knowledge to be very sharp and accurate so that it can be utilized to assist business users in making critical decisions

Resolving any error occurred interrupting cycle running within defined SLA. It may be due to any new policy entered into the system or any new fix applied recently. Recreating the occurred problem by pulling the concerned data in test region, analyzing to get it fixed at that moment with the help of any temporary fix. For this also, test cases are created and validated to ensure no further errors.

Responsible for validating Standard Operating procedures (SOPs).

Execute and improve several standard tasks and jobs to get better, validated and automated results and reports.

Monitoring Quality Management to ensure if all the standards are followed; all logs are maintained: all errors are resolved by following proper process.

Academic Credentials

Course

College / University

Year

CPI

Bachelor of Science (Computers)

Zakir Hussain College of Engineering & Technology, Aligarh Muslim University India

2003-2007

9.2/10 (Honors)

Technical Expertise

Mainframes systems and technologies

Assembly Language

JCL

COBOL

Ezetreive

IBM Mainframe

MS Office (Excel, Word, PowerPoint)

Windows XP

Insurance Certifications and Achievements

LOMA 280 Certified

Cleared Product Knowledge Framework Examination (DXC Internal)

Principles of Life Insurance (DXC Internal)

Basics of Risk Management (DXC Internal)

Awarded various “Certificate of Appreciation” for delivering assignments excellently on time and production cycle support.

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