Jason Zradicka

Office Manager

Douglasville, GA *0135

adanh2@r.postjobfree.com

727-***-****

To obtain a position of increasing responsibility with a growth-oriented organization, where my education, experience and skills would be of value. Work Experience

Office Manager

Commercial Damage Repair (CDR) - Maine, Wisconsin, US January 2015 to July 2017

Oklahoma, Rhode Island, Vermont, Connecticut, Minnesota, Pennsylvania, New York, New Jersey, Kentucky, Louisiana, Alabama, Mississippi, North Carolina, South Carolina, Indiana, Ohio, Wisconsin, Tennessee, Georgia, Virginia, New York, Colorado, Washington, Oregon, Nevada, Alabama, Arkansas, Arizona, Maryland, Washington D.C., Delaware, Illinois, Iowa, Kansas, Massachusetts, Michigan, Missouri, Utah, West Virginia

Responsibilities: Keep Customers Informed of the Repair Process Obtain Repair Cost & Authorization from AT&T, Mastec, or ESIS Hire Repair Contractors

Work After Hours Emergency Repairs

Guide Co-Workers in Work Processes

Assign Daily Tasks to Co-Workers

Manage High Priority Claims and Repairs

Consult with AT&T, Mastec and ESIS on Repair Status Manage Office Personnel

Manage Daily Operations

Coordinate Repair Process with Repair Specialists

General Liability Adjuster

ACE/ESIS

September 2014 to October 2015

State(s) Handled: Florida, California, Maryland, Wyoming, Kansas, Missouri, New Mexico, Arizona, Texas, Nebraska, North Dakota, South Dakota, Wisconsin, Oklahoma, Rhode Island, Vermont, New Hampshire, Connecticut, Minnesota, Pennsylvania, New York, Kentucky, Minnesota, Louisiana, Alabama, Mississippi, North Carolina, South Carolina, Indiana, Ohio, Wisconsin, Tennessee, Georgia, Virginia, Iowa, New York, Colorado

Responsibilities: Verify Coverage

Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability Evaluate/Negotiate/Settle Heavy Equipment Claim(s) Evaluate/Settle First Party Property Damage (Construction Equipment and Structures/Utility) Evaluate/Negotiate/Settle Third Party Property Damage(s) P.I.P. and Medical Payments Coverage

Esurance - Virginia, Iowa, US

August 2012 to May 2014

Responsibilities: Verify Coverage

Qualify Clients (HB119)

Medical Management/Payments

IME/PEER Reviews

EOU/S.I.U. Investigations

P.I.P. and Medical Payments Coverage

Insurance Overload Services

May 2011 to October 2011

Assignment(s): State Farm

Esurance

State(s) Handled: Florida, Maryland, Kentucky, Minnesota, Louisiana, Alabama, Mississippi, North and South Carolina, Indiana, Ohio, Wisconsin, Tennessee, Georgia, Virginia, Iowa Responsibilities: Verify Coverage

Qualify Clients

Medical Management/Payments

IME/PEER REVIEWS

EOU/S.I.U. Investigations

Property Damage Adjuster

Direct General

October 2009 to May 2011

First and Third Party)

Arbitrator

State(s) Handled: Florida

Responsibilities: Verify Coverage

Keep Customer(s) Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability Negotiate/Settle First and Third Party Property Damage Claim(s) File and Respond to Arbitration

TCR2 Adjuster

GEICO - New York, NY

June 2004 to June 2008

Bodily Injury Negotiator

Bodily Injury Litigation Adjuster

TCR1 Supervisor

States Handled: Texas, Louisiana, Rhode Island, Vermont, Canada, Connecticut, New Hampshire, Maine, New Jersey, New York, Pennsylvania, Massachusetts, Florida

Responsibilities: Verify Coverage

Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Settle First and Third Party Property Damage Claim(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Attend E.U.O. and Mediation Conferences

Negotiate/Settle First and Third Party Injury Claim(s) Supervisor of at least 8 Claims Associates/Conduct Training Conduct and Attend Daily/Weekly Management Meetings Property and Casualty Liability Adjuster

American Service Insurance

June 2002 to May 2004

First and Third Party)

States Handled: Illinois, Wisconsin, Indiana, Ohio Responsibilities: Verify Coverage

Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Settle First and Third Party Property Damage Claim(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Negotiate/Settle First and Third Party Injury Claim(s) Cycle Time Manager

Gerber Auto Collision and Glass

June 2001 to December 2001

Responsibilities: Manager of 15 Employees

Write Estimate(s)/Supplement(s) on all Types of Vehicles Keep Customers Informed of Repair Process/Completion Time Track Auto Parts and Vehicle Repair Process

Re-inspection of Final Repairs

Resolve Customer Concerns

Property and Casualty Liability Adjuster

Progressive Insurance Company

January 2000 to June 2001

First and Third Party)

Estimator

States Handled: Illinois, Wisconsin, Indiana, Ohio Responsibilities: Verify Coverage

Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Write Estimate(s)/Supplement(s) on all Types of Vehicles Settle First and Third Party Property Damage Claim(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Negotiate/Settle First and Third Party Injury Claim(s) Manager of the Farm and Ranch Division

ACE U.S.A

July 1999 to January 2000

Product and General Liability Adjuster

States Handled: All 50 States

Responsibilities: Verify Coverage

Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability Evaluate/Negotiate/Settle Equine and Cattle Value Claim(s) Evaluate/Settle First Party Property Damage (Farm Equipment and Structures) Evaluate/Negotiate/Settle Third Party Property Damage(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Negotiate/Settle First and Third Party Injury Claim(s) Evaluate/Negotiate/Settle Product Liability Injury Claim(s) Filing and Mailroom Clerk

The Hartford Insurance Group - Georgia, Arkansas, US January 1995 to June 1999

Alabama, Mississippi, Oklahoma, Tennessee, Texas, Kentucky, North Carolina, South Carolina, Virginia, Maryland

Responsibilities: Verify Coverage

Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Review Estimate(s)/Supplement(s) on all Types of Vehicles Settle First and Third Party Property Damage Claim(s) Evaluate Third Party Injury Claims (Minor to Moderate) Negotiate/Settle of Third Party Injury Claim(s)

Investigation/Settle of Homeowners Claim(s)

C.A.T. Duty for Homeowners and First Party Auto Damage(s) Education

Harper Junior College

License in New Mexico

St. Petersburg College, University of Phoenix

Skills

Front Office, Quickbooks, Team Building, Microsoft Office, Excel (10+ years), Inventory, Filing (10+ years), Management (5 years), Receptionist (1 year), Time Management (10+ years), Training (10+ years), Accounts Payable (1 year), Billing (6 years), Scheduling (10+ years), Microsoft Excel, Typing, Data Entry, Outlook, Office Management, Word, Bookkeeping, Payroll, Human Resources, accounting

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