Manager Office
Resume:
Jason Zradicka
Office Manager
Douglasville, GA *0135
*************@*****.***
To obtain a position of increasing responsibility with a growth-oriented organization, where my education, experience and skills would be of value. Work Experience
Office Manager
Commercial Damage Repair (CDR) - Maine, Wisconsin, US January 2015 to July 2017
Oklahoma, Rhode Island, Vermont, Connecticut, Minnesota, Pennsylvania, New York, New Jersey, Kentucky, Louisiana, Alabama, Mississippi, North Carolina, South Carolina, Indiana, Ohio, Wisconsin, Tennessee, Georgia, Virginia, New York, Colorado, Washington, Oregon, Nevada, Alabama, Arkansas, Arizona, Maryland, Washington D.C., Delaware, Illinois, Iowa, Kansas, Massachusetts, Michigan, Missouri, Utah, West Virginia
Responsibilities: Keep Customers Informed of the Repair Process Obtain Repair Cost & Authorization from AT&T, Mastec, or ESIS Hire Repair Contractors
Work After Hours Emergency Repairs
Guide Co-Workers in Work Processes
Assign Daily Tasks to Co-Workers
Manage High Priority Claims and Repairs
Consult with AT&T, Mastec and ESIS on Repair Status Manage Office Personnel
Manage Daily Operations
Coordinate Repair Process with Repair Specialists
General Liability Adjuster
ACE/ESIS
September 2014 to October 2015
State(s) Handled: Florida, California, Maryland, Wyoming, Kansas, Missouri, New Mexico, Arizona, Texas, Nebraska, North Dakota, South Dakota, Wisconsin, Oklahoma, Rhode Island, Vermont, New Hampshire, Connecticut, Minnesota, Pennsylvania, New York, Kentucky, Minnesota, Louisiana, Alabama, Mississippi, North Carolina, South Carolina, Indiana, Ohio, Wisconsin, Tennessee, Georgia, Virginia, Iowa, New York, Colorado
Responsibilities: Verify Coverage
Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability Evaluate/Negotiate/Settle Heavy Equipment Claim(s) Evaluate/Settle First Party Property Damage (Construction Equipment and Structures/Utility) Evaluate/Negotiate/Settle Third Party Property Damage(s) P.I.P. and Medical Payments Coverage
Esurance - Virginia, Iowa, US
August 2012 to May 2014
Responsibilities: Verify Coverage
Qualify Clients (HB119)
Medical Management/Payments
IME/PEER Reviews
EOU/S.I.U. Investigations
P.I.P. and Medical Payments Coverage
Insurance Overload Services
May 2011 to October 2011
Assignment(s): State Farm
Esurance
State(s) Handled: Florida, Maryland, Kentucky, Minnesota, Louisiana, Alabama, Mississippi, North and South Carolina, Indiana, Ohio, Wisconsin, Tennessee, Georgia, Virginia, Iowa Responsibilities: Verify Coverage
Qualify Clients
Medical Management/Payments
IME/PEER REVIEWS
EOU/S.I.U. Investigations
Property Damage Adjuster
Direct General
October 2009 to May 2011
First and Third Party)
Arbitrator
State(s) Handled: Florida
Responsibilities: Verify Coverage
Keep Customer(s) Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability Negotiate/Settle First and Third Party Property Damage Claim(s) File and Respond to Arbitration
TCR2 Adjuster
GEICO - New York, NY
June 2004 to June 2008
Bodily Injury Negotiator
Bodily Injury Litigation Adjuster
TCR1 Supervisor
States Handled: Texas, Louisiana, Rhode Island, Vermont, Canada, Connecticut, New Hampshire, Maine, New Jersey, New York, Pennsylvania, Massachusetts, Florida
Responsibilities: Verify Coverage
Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Settle First and Third Party Property Damage Claim(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Attend E.U.O. and Mediation Conferences
Negotiate/Settle First and Third Party Injury Claim(s) Supervisor of at least 8 Claims Associates/Conduct Training Conduct and Attend Daily/Weekly Management Meetings Property and Casualty Liability Adjuster
American Service Insurance
June 2002 to May 2004
First and Third Party)
States Handled: Illinois, Wisconsin, Indiana, Ohio Responsibilities: Verify Coverage
Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Settle First and Third Party Property Damage Claim(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Negotiate/Settle First and Third Party Injury Claim(s) Cycle Time Manager
Gerber Auto Collision and Glass
June 2001 to December 2001
Responsibilities: Manager of 15 Employees
Write Estimate(s)/Supplement(s) on all Types of Vehicles Keep Customers Informed of Repair Process/Completion Time Track Auto Parts and Vehicle Repair Process
Re-inspection of Final Repairs
Resolve Customer Concerns
Property and Casualty Liability Adjuster
Progressive Insurance Company
January 2000 to June 2001
First and Third Party)
Estimator
States Handled: Illinois, Wisconsin, Indiana, Ohio Responsibilities: Verify Coverage
Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Write Estimate(s)/Supplement(s) on all Types of Vehicles Settle First and Third Party Property Damage Claim(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Negotiate/Settle First and Third Party Injury Claim(s) Manager of the Farm and Ranch Division
ACE U.S.A
July 1999 to January 2000
Product and General Liability Adjuster
States Handled: All 50 States
Responsibilities: Verify Coverage
Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability Evaluate/Negotiate/Settle Equine and Cattle Value Claim(s) Evaluate/Settle First Party Property Damage (Farm Equipment and Structures) Evaluate/Negotiate/Settle Third Party Property Damage(s) Evaluate First and Third Party Injury Claims (Fatality/Serious) Negotiate/Settle First and Third Party Injury Claim(s) Evaluate/Negotiate/Settle Product Liability Injury Claim(s) Filing and Mailroom Clerk
The Hartford Insurance Group - Georgia, Arkansas, US January 1995 to June 1999
Alabama, Mississippi, Oklahoma, Tennessee, Texas, Kentucky, North Carolina, South Carolina, Virginia, Maryland
Responsibilities: Verify Coverage
Keep Customers Informed of Claim Process/Resolution Conduct Claim Investigation and Determine Liability (S.I.U.) Review Estimate(s)/Supplement(s) on all Types of Vehicles Settle First and Third Party Property Damage Claim(s) Evaluate Third Party Injury Claims (Minor to Moderate) Negotiate/Settle of Third Party Injury Claim(s)
Investigation/Settle of Homeowners Claim(s)
C.A.T. Duty for Homeowners and First Party Auto Damage(s) Education
Harper Junior College
License in New Mexico
St. Petersburg College, University of Phoenix
Skills
Front Office, Quickbooks, Team Building, Microsoft Office, Excel (10+ years), Inventory, Filing (10+ years), Management (5 years), Receptionist (1 year), Time Management (10+ years), Training (10+ years), Accounts Payable (1 year), Billing (6 years), Scheduling (10+ years), Microsoft Excel, Typing, Data Entry, Outlook, Office Management, Word, Bookkeeping, Payroll, Human Resources, accounting
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