**** ***** ******* ***, **** 232, Boynton Beach FL, 33435 Objectives
Help Desk Administrator
A dedicated and experienced System administrator who balances the necessity of troubleshooting and installing software with the need to maintain a good relationship with customers and my peers. Equally capable of working alone or as a member of a team, and comfortable exercising initiative and solving problems. Qualifications include:
Signal Support System Specialist Course- U.S. Army- 2016
-Computer Troubleshooting and Repair- 3 Semesters Hours
-Electronic Systems Troubleshooting and Maintenance- 3 Semester Hours
-Network Essentials- 3 Semester Hours
Blanche Ely High School- High school Diploma- 2015 Experience
Supervised security for $100 million of highly sensitive equipment
Solve troubleshooting issue for over 450 Computers
Support 750+ personnel in their computer and networking issues
Conduct updates- McAfee, Microsoft, Adobe, Dell Software updates, HP Software updates, Military Certificates, and Radio (RT-1523, Harrison 17F) Resume:
Install Software programs- Tool Room Installer (Military), GCSS Army, Adobe, Microsoft
Repair Hardware- Disassemble and Reassemble Dell and HP laptops, hard drive replacement, and assemble Military radio systems (RT-1523) and Blue Force Tracker systems.
Manage a team (3-5 employees) to motivate and influence for a positive workplace to complete tasks quickly, efficiently, and correctly.
Remote Access- Remote into other computers using administrative access to troubleshoot issues.
Active Directory- Manage personnel and computer access. Giving personnel limitations according to experience and job level.