Employee Relations Social Media

Angela K. Dunaway, PHR, SHRM-CP

***** ******* ******, **** ***, Prospect, KY 40059

256-***-**** **********@*****.***

LEADER – CONSULTANT – DIRECTOR – CHANGE AGENT

Professional Summary:

Certified senior human resources leader with a track record of success. Solid HR transformation and change management achievements. Trusted advisor/consultant. HR Partner to the business. Overall experience that encompasses environments ranging from aerospace and defense contracting, energy, county government, retail, hospitality, healthcare, manufacturing, downtown revitalization to banking and more.

Education:

Bachelor of Arts Degree in Organizational Management (4.0 GPA); Active Professional Human Resources (PHR) Certification since 2003 & SHRM-CP Certification since inception in 2015

Professional Experience:

Present: Providing HR consulting services as an independent contractor.

HR Consulting Services Manager; Integrity HR, Inc./Fifth Third Bank (Kentucky); 9/18-9/19/19

Successfully led full-service HR outsourcing and large-scale projects for 10+ simultaneous clients while supporting multiple internal client teams. Developed and managed project plans, timelines, and quarterly/annual plans. Directed and provided development opportunities for HR consultants and HR generalists supporting the customers. Maintained 100% client retention.

As trusted advisor, provided human resources and operations services and guidance to executive leadership in both entrepreneurial and corporate environments, This included matters of strategy, compliance, performance management, compensation plans, career path and succession planning, talent management, policies and procedures, employee relations, performance coaching, training and transformation.

Assisted leadership in resolving employee relation issues, conducting effective investigations, and recommending action for sensitive and complex situations. Provided behavioral performance counseling where appropriate.

Delivered HR training presentations at community events and for organizations such as the Louisville Small Business Exposition and the Bluegrass Compensation Association. Also facilitated monthly MMA (Metro Manufacturing Association) Round-table meetings for HR leaders in Southern Indiana.

Sr. Human Resources Consultant; PassionHR, Inc. (Alabama); 3/18-10/18

•Partner with clients to provide employment-related expertise on strategy, compliance, compensation, organizational structure, policy, benefits, training, performance, talent, audit services, onsite HR services, customized programs and more.

•Successfully completed 3-month recruiting assignment for large engineering firm.

Human Resources Consultant; Independent Contractor (Arkansas); 3/15-2/18

•Serve as HR Consultant for local and remote clients. Also partner with CPA consulting firm and executive recruiting firm to serve their clients on HR matters. Some current projects include total compensation project for defense contractor with 1,000+ employees and a small, fast-growing company’s HR transformation.

Senior Human Resource Manager/Business Partner Consultant – Global, Walmart (Arkansas); 8/14-2/15

•As part of the HR Optimization Division, served as a Lead on the “How HR Works” team.

•Moved country-to-country to conduct HR transformation project across the world.

•Project focused on strategy, communication across work streams, creating processes, training, documentation and facilitating system implementations, as well as HR shared service center start-ups.

Human Resources Consultant (Alabama); 09/13 to 8/14

•Partnered with organizations who need assistance in the HR arena. Worked as Independent HR Contractor for CPA consulting firm. Clients included companies from diverse industries who need services ranging from start-up counsel, compensation program establishment, compliance and more.

•This was a temporary endeavor to prepare for relocation as my husband switched careers and my daughter transitioned to college.

Director of Human Resources; Integration Innovation, Inc.-i3 (Alabama); 04/10-09/13

•Led talent management, risk avoidance, compliance, strategic planning, benefit administration, data reporting, employee relations, compensation, training, policies & procedures and all other aspects related to HR.

•Assumed overall management responsibilities for an extremely challenged HR department; and in a short period of time, completely transformed HR to exceed management expectations.

•Inspired and facilitated change initiatives as necessary to implement new solutions for efficiencies, cost savings and best practices. Collaborated across functional lines to build bridges and buy-in.

•Instrumental as member of the 401k Committee/Audit team, ISO team and Worker’s Compensation Audit team.

•Partnered with leadership as advisor on compliance directives and other matters such as delicate employee challenges.

•Totally reconfigured new HRIS system that had been flawed during implementation. Team implemented new applicant tracking system (Silk Roads - Open Hire) and America’s Jobs Exchange for enhanced recruiting and OFCCP compliance.

•Implemented Rally to Retention campaign that resulted in a 12+% reduction in voluntary turnover.

•Instituted HR Metrics reporting for the monthly Executive briefings.

•Earned trust and respect from team members both up and down the organizational chain of command.

•HR Department received highest ratings from Business Unit Lead Customer Satisfaction Surveys.

•Supported the EVP of Business Development and the Director of Contracts Administration on contract proposal efforts.

•Implemented HIPAA compliance program.

•Redefined New Hire Orientation packets and process to ensure compliance and to ensure employees received proper start.

•Promoted high ethical standards for myself and among my team.

•Formed HR Best Practices Networking Group for local HR professionals in the community.

President/Consultant; AKD HR Solutions, LLC (Alabama); 09/07-04/10

•After moving from KY, formed an HR consulting company assisting small to mid-size organizations with HR related matters. Quickly developed clients from diverse industries including defense contractors, retail foods, manufacturing, home builders and automotive to name a few. Provided audit compliance, strategy development, supervisory training, talent sourcing/candidate selection, handbook development, union avoidance guidance, job descriptions, benefit brokering, safety guidance and other related services.

Human Resources Manager; Canteen Service Company (Kentucky); 10/03-07/07

•Managed HR function for over 460 employees operating in 4 states.

•Directed Payroll, HR Coordinator, HR Assistant and Safety Coordinator.

•Researched and implemented new HRIS system to combine all HR and payroll functions and eliminated duplicate data entry.

•Overhauled the 401k plan administration to allow online participant access and enhanced reporting.

•Revamped benefit administration system to enhance tracking, reporting and cost control.

•Initiated new safety incentive programs that reduced company Incident Rate well below goals.

•Developed new Crisis Management Plan in conjunction with the Safety Coordinator and implemented new wellness initiatives for team members.

•Served on Retirement Planning Committee and as HIPAA Privacy Officer.

Director of Human Resources; Kings Pharmacies/Pro-Care Home Health (Kentucky); 10/00-09-03

•Developed and implemented job descriptions, orientation checklists, blood borne pathogen and other safety programs that were not in place in the pharmacy division.

•Served on team that achieved the JCAHO accreditation.

•Initiated Web recruiting and Employment Opportunity section of the company website.

•Honed recruiting skills by negotiating employment for medical personnel such as Pharmacists, RNs, speech, occupational and physical therapists for 14 operating locations.

Sales, Marketing & Training Administrator; Firstar Bank Corporation (Kentucky); 05/90-09/00

•Developed materials and conducted training for the mortgage lending division.

•Compiled monthly reports for the Board of Directors and adhoc reports as directed.

•Served on the Mergers & Acquisitions team (4-acquistions, including personnel centralization)

•Developed sales and marketing promotional materials for the national sales force.

•Served as liaison between the EVP and field personnel to resolve matters and advise management.

•Solely coordinated annual 3-day National Sales Meeting events in multiple large cities; oversaw significant budget.

Computer Skills:

Proficient with MS Office Suite, ADP Workforce Now Suite, Silkroads-OpenHire Talent Module, Social Media, Google Applications, Paycor, Applicant Pool, Harvest and exposure to ICIMs and Deltek Time & Expense.

Affiliations (Past & Present):

Facilitated the MMA (Metro Manufacturing Association) Roundtables in Southern IN; Past-President/Board of Directors – North AL Society for Human Resources Management (NASHRM) & Owensboro KY

Society for Human Resources Management (OSHRM); Member - NWA Network of Executive Women; Board Member - i3 Cares Foundation & Boulware Homeless Shelter; Volunteer - Manna House & Junior Achievement; Member - National SHRM & National Association of Professional Women

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