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Customer Service Sales

Rawdat Al Khail, Qatar
October 22, 2019

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Manufacturing as a Front line associate (FLA) and over 3 years of experience in Customer's transactions in accordance with defined branch operation procedure during cashier funcation with leading organizations in Qatar

Key strengths include:

• Goal Player Team Development Compliance Management

• Branch Operations Customer RelationshipManagement Business Development Professional Summary:

Trust Exchange, Qatar – 3 Years experience as FLA

Santhosh Distributors. LLC, Kerala (India) – 8 Month experience as a Assistant Accountant.

In the Depth knowledge in Anti Money Laundering (AML), Know Your Customer (KYC) procedures, as applicable for Branch Operations.

An effective Communicator with strong Interpersonal, Relationship Management, Analytical and Coordination skills. Profit maximization through customer satisfaction.

Bachelor of Commerce (B. COM)

Diploma in sales Tax (DSTP) from National center for labour and learning

Computerised Accounting (C-STED) from Centre for Science & Technology

Tally from Soft accounting Education Centre

Active NCC Cadet with event co-ordinator of Commerce Fest 2014

Training attend by Trust Exchange on 2016 – 2019 With the subject of Customer Service, Cash 'n' Me, AML & KYC with compliance.

Career History:

August 2016 – Still with with Trust Exchange (Qatar)

(An ISO certified – One of the world's leading currency exchange and remittance service company with 8 branchs across the coutry)

Position: Front Line Assosiate (FLA)

Key Responsibilities :

As a FLA providing customers a personalized, friendly and efficient customer service.

Facilitating the customer's transactions by branch operations procedure.

Complete all transaction documents correctly.

Completing with all compliance requirement related to transactions with the help of required documents

Managing the cash transactions

Providing best value-added service as applicable

Following the instruction of Supervisors & in charge or any other member of management related to their duties

review the transactions and documentation for accuracy and completeness

Ensure the quality compliance with required legislation and central bank requirement

Accuracy in completion of transaction details on the system

Accuracy in completion of transaction documentation

maximize the revenue associated with each transaction

contributes to the achievements of the branch transaction targets as set by the branch and management

Working as FC Cashier for needed situations

Helping to resolve customer complaints. Assisting with shelf stacking.

To perform the role of marketing off-peak business hours.

To maintain records and prepares the reports to perform the word processing assignments.

To give information to the customer about different modes of transaction, rates for different transaction/prices,

Professional in handling currency and derivatives markets with Foreign Exchange Sales.

Strong analytical skills with capacities to produce effective Foreign Exchange Sales. December 2015 – July 2016 with Santhosh Distributors Kerala (India)

(Castrol Oil - Authorized Wholesale Dealer of castrol engine oils, castrol motorcycle and scooter oils & coolant in Kottayam, Kerala.)

Position : Assistant Account

Key Responsibilities

Provides financial information to management by researching and analyzing accounting data; preparing reports.

Prepares asset, liability, and capital account entries by compiling and analyzing account information.

Documents financial transactions by entering account information.

Recommends financial actions by analyzing accounting options.

Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.

Substantiates financial transactions by auditing documents.

Maintains accounting controls by preparing and recommending policies and procedures.

Reconciles financial discrepancies by collecting and analyzing account information.

Prepares payments by verifying documentation, and requesting disbursements. Education:

Bachelor of Commerce (B. COM)

Diploma in sales Tax (DSTP)

C-STED - (Computerised Accounting )


Familiar with Office products - Microsoft Word, Excel &PowerPoint. Personal Snippets:

Date of Birth : 8th November 1994

Nationality : Indian

Passport Details : M9715070

Marital Status : Single

Languages Known : English, Hindi, Malayalam, Tamil Arabic speak The above mentioned details are true and correct to the best of my knowledge. JISHNU.CP


Qatar - Doha

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