Front Office Sales
Resume:
Joana Manuyag
Cell#********
************@*****.***
KEY POINTS:
Have 3 years’ experience in Hospitality
industry
Have Training in Front office service.
Understand the basic accounting responsibilities in the restaurant.
TRAININGS:
Sequence of service
Basic food hygiene
Food allergens
Handling guest complaints
Up selling techniques
Telephone etiquette.
Communication skills
Fire and safety training.
Kinds of service
5/10 rule in hospitality industry.
Computer skills
MS Word
MS Excel
Micros Fidelio
MC
Highest Education attained
(Hidden Paradise trainings school)
Front Office ServicesNC11)
( Sulu State Colleges)
(Undergraduate 3years
Bachelor of Science in Education Elementary)
Personal Info.
Age-30
Nationality-Filipino
C. Status-Single
Date of birth-March 22,1989
A hard working and versatile associate,
Organized and with Multi-tasking skills. Can work under pressure and always up to challenge in the company.
PROFESSIONAL EXPERIENCE
Al Hajery Company (Waitress/Barista/Cashier/Hostess) June 2016 to present
(Tea Lounge by Dilma)
(Illy Espresemante)
(Emigan Sutis Turkish Restaurant) .
- Incoding,booking invoices,inventory, ordering supplier and others reports shop, Sri Lanka report.
-In charge of closing daily sales report.
-closing bills, making transfers, splitting checks.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
-Calculate total payments received during a time period, and reconcile this with total sales.
-Welcoming guest and Assisting to the tables.
-Taking reservation and designating the tables.
-Aswering by phone all inquiries in the restaurant.
-Taking food and beverages orders and serving them.
-Preparing various kinds of hot and cold beverages.
-Providing excellent wait service to ensure satisfaction
-Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
-Apply positive suggestive sales approach to guide Guests.
-Maintain a neat and clean dining area.
-Ordering, receiving and stocking retail products or stock supplies.
-Preparing and selling coffee products by closely following the prescribed preparation techniques and recipes for various coffee drinks like caffe, espresso, latte, espresso lungo and cappuccino others kinds of coffee.
G17 Management Services - Philippines
Sales Associate
July 2011- February 2015
-Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
-Operating cash registers, managing financial transactions, and balancing drawers.
-Achieving established goals.
-Directing customers to merchandise within the store.
-Increasing in store sales.
-Superior product knowledge.
-Maintaining an orderly appearance throughout the sales floor.
-Introducing promotions and opportunities to customers.
Hi Tec RCD Inc. - Philippines
Production Operator
October 2009 – December 2010
-Setup the production equipment and supplies before executing the job orders.
-Operate equipment safely and effectively for production processing.
-Identify and report unsafe operations to Supervisor immediately.
-Maintain the work area clean, safe and organized.
Nelly Super Market - Philippines
Sales Clerk
May 2008 – July 2009
.
Contact this candidate