To secure a challenging position where I can effectively contribute my skills as Software Professional, possessing competent Technical Skills.
Completed B.Tech from Tirumala Engineering College with an aggregate on 65%, 2016.
Database : Oracle
Operating systems : Windows XP.
Web technologies : Html, C, Java
Applications : MS-Office and Internet and Intranet Applications
MCITP- Microsoft certified information technology profession
CCNA- Cisco certified network associate
CCNP-Cisco Certified Network Professional
●Having 1 year 5 months of experience as Customer care executive for Path care labs.
●Working as Customer care executive in which Dealing with customers via Inbound and outbound Calls.
● Resolving the customer queries via Mails and maintaining all records of data.
●Responsible for attending the front end calls and providing the End to end resolutions of the customer complaints.
● Responsible for Assisting the newly on boarded employees to meet the process requirements.
●Responsible for sharing the feedback to the new employees to reducing the ACHT (Average call Handling Time) in a given TAT.
●Ensuring the customer satisfaction by providing the customer solutions.
●Handling the escalations.
●Comfortable with basic Microsoft Office applications in Windows environment and Internet Explorer
Extracurricular Activities & Special Interests:
●Participated in School level programs.
●Participated in college level events and was an organizer for technical events in my college.
●Constantly updating my knowledge and skills required for a successful programmer.
Name : Anumul Manasa
Father’s Name : A.Raji reddy
Mother’s Name : A.Padma
Nationality : Indian
Date of Birth : 14-09-1995
Languages : English, Hindi, Telugu
Address : Vani nagar, Malkajgiri, Secunderabad
Place: Hyderabad Anumul Manasa