Anumul Manasa

adand5@r.postjobfree.com

964*******

Career Objective:

To secure a challenging position where I can effectively contribute my skills as Software Professional, possessing competent Technical Skills.

Educational Qualification:

Completed B.Tech from Tirumala Engineering College with an aggregate on 65%, 2016.

Skills:

Database : Oracle

Operating systems : Windows XP.

Web technologies : Html, C, Java

Applications : MS-Office and Internet and Intranet Applications

Certifications:

MCITP- Microsoft certified information technology profession

CCNA- Cisco certified network associate

CCNP-Cisco Certified Network Professional

Experience:

●Having 1 year 5 months of experience as Customer care executive for Path care labs.

Job Responsibilities:

●Working as Customer care executive in which Dealing with customers via Inbound and outbound Calls.

● Resolving the customer queries via Mails and maintaining all records of data.

●Responsible for attending the front end calls and providing the End to end resolutions of the customer complaints.

● Responsible for Assisting the newly on boarded employees to meet the process requirements.

●Responsible for sharing the feedback to the new employees to reducing the ACHT (Average call Handling Time) in a given TAT.

●Ensuring the customer satisfaction by providing the customer solutions.

●Handling the escalations.

●Comfortable with basic Microsoft Office applications in Windows environment and Internet Explorer

Extracurricular Activities & Special Interests:

●Participated in School level programs.

●Participated in college level events and was an organizer for technical events in my college.

●Constantly updating my knowledge and skills required for a successful programmer.

Personal Profile:

Name : Anumul Manasa

Father’s Name : A.Raji reddy

Mother’s Name : A.Padma

Nationality : Indian

Date of Birth : 14-09-1995

Languages : English, Hindi, Telugu

Address : Vani nagar, Malkajgiri, Secunderabad

Place: Hyderabad Anumul Manasa

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