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Employee Relations Manager

Gulfport, MS
October 24, 2019

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Dina Stanley-SPHR.


Performance-driven professional with 15+ years of combined expertise in Human Resources management, recruiting, corporate and employment laws. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the organization. Strong communication, interpersonal relations, mentoring, negotiation and organizational skills. Articulate self-motivated problem solver with exceptional leadership skills.

May 2018 to Present Golden Nugget Biloxi, MS

HR Business Partner F&B, Employee Relation & Engagement Manager

The Human Resource Business Partner is responsible for the following functional areas Employee Relations / Engagement within assigned employee group. Reads and comprehends all policies and procedures pertaining to Human Resources administration for the Corporate Organization. . Maintain accurate and complete documentation on all investigations, suspension & termination approvals. Initiates a friendly, positive and upbeat greeting with each guest who enters the HR Department and while out on property. Conducts exit interviews and analyzes results quarterly for discussion with HR Team. Completes EEOC and unemployment Responses. Provides guidance and counsel to managers, supervisors, employees on issues. Facilitates the resolution of employee issues and concerns in a manner that is fair to employees, but also considers what is best for successfully managing our business. Acts as a liaison between employees and department supervisors and managers to resolve issues. Assists departments with performance issues and correct documentation of discipline, positive work history entries, etc. Serve as a strong HR Professional on the HR Team while fostering teamwork, employee morale motivation and open communication. Monitors departmental metrics to identify trends and make recommendations for positive change. Participates in employee retention programs and makes recommendations on how to reduce employee turnover (both overall and less than 90 Day). Oversee daily input of Personnel Administration data for new hires, transfers, promotions, address changes, and other status changes. Oversee the filing of employee records .Monitors and evaluates the progress and effectiveness of training programs & engagement programs and makes recommendations where warranted. Conducts exit interviews and analyzes results quarterly for discussion with HR Team. Performs other job-related duties as assigned & Gaming Administrator for the property.

August 2017 to May 2018 Medical Specialists of the Palm Beaches Lake Worth, FL

Human Resources Manger

Participates in developing department goals, Marketing objectives & systems. Implements & annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys & develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program & revises as necessary for a staff of 500+ with 40 locations within the WPB area. Develops, recommends & implements personnel policies, procedures; prepares & maintains handbook on policies & procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost effectiveness, information activities program. Conducts recruitment effort for all exempt & nonexempt personnel, students. Conducts new-employee orientations; monitors career-paths program, employee relations counseling, exit interviewing; writes & places advertisements. Ensures planning, monitoring & appraisal of employee work results by training managers to coach and discipline employees; scheduling Management conf. with employees; hearing and resolving employee grievances; counseling employees and supervisors. Establishes and maintains department records and reports. Participates in administrative staff meetings and attends other meetings, such as seminars. Maintains company organization charts and employee directory. Evaluates reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of dept. and services performed. Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.

March 2015 to August 2017 Atlantic Clinical Research Collaborative Boynton Beach, FL

Human Resources Director

-Developing an employee-oriented organization culture that emphasizes continuous improvement, team- work, high performance and quality for 4 locations.

-Ensuring organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies.

- Implementing HR programs and policies as needed by the organization.

Identifying, evaluating, and resolving human relations, employee morale, work performance, and organizational productivity concerns.

-Ensuring job description for every employee position is up-to-date and accurate.

- Developing staffing strategies and implementing programs and plans. Identifying and cultivating effective and appropriate sources for employee for all job levels.

-Creating employee training and organizational development programs.

- Conducting performance reviews with personnel managers and monitoring employee attitudes, productivity, and performance outcomes.

-Managing the human resource management and payroll system and providing staff and directors with the essential reporting in order to help them in managing their employee resources.

-Recruiting and retaining top quality employees for each department and conducting interviews.

-Creating compensation plans and providing administration for employee welfares.

- Insuring that every aspect of human resources incorporates the vision, values, and culture of the organization.

-Managing the risk management work functions and assisting in developing a healthy and safety programs for the volunteers and staff.

- Participating as a senior management team member in weekly Director Meetings in order to develop and discuss organizational procedures and policies.

February 2013 to March 2015 OMG Tech Help, Inc.- Company Closed Delray Beach, FL

Director of Human Resources

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee

Relations and human resources policies, programs, and practices for a 500+ seat Call Center.

-Prepares employees for assignments by establishing and conducting orientation.

-Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

-Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; obtaining and evaluating benefit contract bids; awarding benefit contracts.

-Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

-Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

-Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

-Maintains human resource staff by recruiting, selecting, orienting, and training employees.

-Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

-Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization

January 2012 to February 2013 Acquinity Sports, Inc.-Position Eliminated Deerfield Beach, FL

Event Coordinator

-Developing, organizing, planning and promoting a range of large scale Boxing & Live Music Events.

-Reviewing and sourcing the locations where events are held.

-Creating promotional material for the event and distribution.

-Arrange Security.

-Preparing and managing budgets for the events.

-Ensuring adequate staff is available for the event.

-Creating a table sales database for all events, sales of tables for the event. Post event tasks, thank you emails.

- Identifying opportunities to up sell. Liaise and negotiate with suppliers such as caterers, hotels and travel agents, printers and all vendors.

-Direct Marketing initiatives and promotional activities. Conducting follow up to analysis of events. Maintaining an inventory of facility and equipment used.

-Building good client and sponsor relationships. Sending out accurate contracts and ensuring they are signed and returned within appropriate deadlines.

-Assist in ticket sales marketing and distribution.

June 2011 – January 2012- Acquinity Interactive, Inc.- Location Closed Deerfield Beach, FL

Human Resources Manager

-Responsible for all day to day H.R. Manager related duties as it applies to Call Center operations. These duties include the implementation of Call Center employee policies, procedures and protocols.

-Work as a liaison between Management and the employees in regard to any and all employee related issues including disciplinary action and termination of employment.

-Perform all new hire orientation meetings, Licensing and Benefit enrollment. This includes the processing of completed employee documentation. I coordinate with employees within my department including payroll to create new employee H.R. profiles.

-Maintain and create employee files and compile statistical reports concerning personnel- related data such as hires, transfers, performance appraisals and absenteeism.

-Conduct exit interview to identify reasons for employee terminations.

-Employee on boarding, development needs assessments.

-Provide feedback finding to management.

-Policy development and documentation.

-Employee services and counseling.

-Employee relations

-Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

-Coordinate with Payroll Manager on all payroll related additions and revisions. This includes the preparation of Employee Payroll Status Change forms for processing. This form includes any employee payroll changes including compensation, other earnings, deductions, and employee personal information.

-I process all Telemarketing Licensing application with the employees and submit the applications to the State of Florida via their website.

-Conduct open enrollment meeting and work with the Benefit’s Manager with all benefit issues, enrollments and forms.

2007- June 2011 Securitas Security Services USA, Inc. Ft. Myers, FL

Human Resources Manager

Managed the Ft. Myers location which encompasses 5 counties. Implement and act to ensure compliance with company and Region HR policies. Specific responsibilities include the following:

-Recruiting candidates and hiring of new staff.

-Organizes and presents new staff orientation.

-Utilizing various recruitment strategies to meet staffing and EEO/Affirmative Action requirements.

-Act to ensure compliance with FLSA and other applicable statues & regulations.

-Keeps management & staff advised of new regulations & company policies related to human resources

-Monitors and reports progress toward Affirmative Action goals and related issues

-Payroll administration

-Management of Workers Compensation

-Administers employee benefit plans based on eligibility as defined by company programs & client contracts.

-Participate in unemployment, wage/hour and EEOC hearings, preparation of data for OFCCP audits & Affirmative Action Plan.

-Advise employee & management on the interpretation of Human Resources policies, programs, procedures, and applicable laws & regulations.

-Assists management in performance management & regarding general human resources issues.

-Analyze and provide advice to supervisors & managers on methods & approaches to resolve employee work problems; as directed, conducts employee counseling & disciplinary procedures.

2000-2007 STS Telecom, LLC Cooper City, FL

Human Resources Director – 2003 to 2006

Human Resources Executive with over 6 years of comprehensive Human resources experience including recruitment and retention, conflict resolution, change management, labor relations and Benefits administration for a 500+ seat Call Center.

-Collaborated with Senior Management for strategic planning in order to support & further corporate goals.

-Supervised staff of 3.

-Developed hiring plans, conducted interviews, and organized training plans to ensure compliance with state and federal regulations.

-Performed as key driver in implementation of leading edge ESOP programs, an effective recruiting tool.

-Collaborated with IT to design comprehensive applicant tracking system to integrate with current HRIS.

-Conducted strategic negotiation to obtain cost savings on premium renewals and improved benefit plans.

Human Resources Specialist & Accounting - 2000 to 2003

-Responsibilities included handling of new hires, I-9’s and inputting personal information.

-Administered bi-weekly, monthly and commission payroll.

-Developed and implemented new policies and procedures.

-Provided supervisors with data for 90-day reviews and supported any necessary changes in benefits.

-Handled all activities in accounts payable and receivable.

-Ensured timely payments of vendor invoices & processed and sent purchase orders and credit memos.

-Produced a variety of financial reports.

-Assisted on completion and maintenance of general ledgers.

-Responsible for negotiating past due accounts.

-Filed 720, 940 & 941, USAC taxes and Florida and Ohio State Taxes.

Additional Experience

1998-2000 Clark Personnel Daphne, AL: Office Manager/Recruiter

1995-1998 Ryder Transportation Miami, FL: District Manager/Dade County; Senior Rental Representative

Education Florida International University; B.A., Business Administration/Marketing, May 1995

Certification SPHR Certified- 2009

License MS Gaming License

Bilingual English/ Spanish

Computer Skills Microsoft Word, Excel, Power Point, HMS, SAFES, MYOB, Multi-ledger, Internet, Paychex

Internet Software, ADP, Report Smith, Temp-works, Navision, Visio, MAS90, Timeclocks, Novatime, Evolution, Time Works, Elite Payroll System, Oracle, Brassring

Linkedin Profile

125 McNarney Dr.

Biloxi, MS 39531

Cell: 305-***-****

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