LaShona N. Sanders
Houston, TX 77073
To obtain a professional, and advance position in customer service to utilize my skills, and expertise.
11/2018 - Presents Hallmark Aviation
Customer Service Lead
Providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
06/2016- 10/2018 Texas Children Hospital
Patient Access Representative
Checked in new patients, and also provided facility and billing information to new and existing patients.
05/2014-07/2016 Wells Fargo Bank
Lead Bank Teller
Responsible for handling customer transactions at banks, including taking deposits, disbursing cash, opening accounts, and investigating fees.
08/2011 -04/2014 United Airlines
Provided travel information over the telephone to customers of the airline, processed flight reservations by accepting payment over the phone for ticket purchases. Operated telephone headset and used a reservations system computer network. Education:
2006-2009 Westfield Senior High Houston, TX
Experience working with EZCare system.
Knowledge in Microsoft Word, and Excel
Strong interpersonal and organizational skills, ability to successfully interact effectively with management. Reservations knowledge of pc, sonic, shares, EZR, and EzCare. Has outstanding oral and written communication, interpersonal skills, and highly motivated. Ability to work with little supervision, excellent telephone communication skills able to work in a fast paced environment, 10 key by touch, knowledgeable of medical terminology. Very detailed oriented with the ability to handle multiple assignments, with excellent organizational skills. More than 2 years – Keyboarding skills.
References Available Upon Request