Corporate Trainer, Customer Advocate/Success Specialist, Analyst
Resume:
Ann-Marie Wu
New York, NY
******@*****.***
Professional Summary
Versatile and creative professional with excellent client and project management skills. Broad experience in creating, delivering and maintaining technology and training solutions in challenging business and educational environments. Action-oriented and customer-focused with strong effective leadership and communication skills.
Core Qualifications
• Project Management
• Business Process Re-Engineering
• Training/Development
• Relationship Building
• Business Analysis
• Software Development Life Cycle
Experience
New Horizons Learning Solutions
Application Instructor (7/2017 – present)
New York, NY
•Deliver classroom and on-line training in Microsoft Office, Office 365 and Business Skills
•Assist marketing team with identifying additional training opportunities and designing custom classes per customer requirements
•Write instructional blogs in Microsoft features and Business skills
Long Island Theatre Collective
Marketing and Social Media Manager (Seasonal) (8/2016 - 7/2017) Wantagh, NY
•Create and implement social media strategies on Twitter, Facebook and Instagram
•Create email campaigns via Mailchimp to promote events and productions
•Maintain website via squarespace.com
Holy Trinity Diocesan High School
Director of Recruitment and Public Relations (8/2010 - 6/2016)
Hicksville, NY
•Manage all events and activities for the recruitment of new students.
•Create and maintain recruitment metrics related to enrollment and placements as well as industry (competitor) benchmark comparative annualized analysis
•Create all external communications, marketing materials and digital media
•Lead, develop and implement CORE Ambassador program: Interview, select and train students on presentation skills at recruiting events.
•Manage and maintain school website and social media channels (Twitter, Instagram, Facebook and YouTube)
Canon USA
Process Technology Specialist (7/2006 - 8/2010) Melville, NY
•Project-manage business process re-engineering, change management and IT system enhancement projects mainly in logistics and reverse logistics
•Research, define, plan and implement business strategies using RFID for the Consumer Imaging Group
Walt Disney Parks & Resorts
Inventory Control Manager/Business Analyst (3/2003 - 11/2005)
Orlando, FL
•Support all software used at Disney Learning Centers (DLC).
•Manage 3 DLC sites; mentor site staff in providing high quality guest service
•Lead cast member Computer Literacy effort by evaluating and installing thirdparty software, as well as developing and implementing a marketing program
•Partner with DLC Manager and other site managers with regards to decisions concerning daily operations, business results, marketing efforts and branding
•Plan major career fair showcasing all business units of WDW for all cast members
Sportsline.com
Senior Project Manager (7/2000 - 3/2002)
Ft. Lauderdale, FL
•Lead the creation of a Project Management Office
•Manage major website development projects in the Sports/Media Industry, including NFL.com, NHL.com and PGATOUR.com
•Manage third-party partnerships requiring constant monitoring of contractual obligations and coordination of efforts
IBM
Service Delivery Specialist/Consulting Project Manager (7/1985-1/2000)
Hartford, CT / Ft. Lauderdale, FL
•Project-manage application development and implementation projects in a consultative role for external clients
•Conduct requirement gathering sessions and oversee test case development
•Write technical/training documents and conduct end-user and technical support training
•Market, develop and deliver an interactive voice response (IVR) application for the newspaper/yellow pages industry. Perform all product life cycle tasks including branding, marketing, business process consulting, project management, proposal development, requirements gathering, pricing, installation, training and technical support.
Aetna Insurance and The Hartford Courant
Application Programmer Analyst (9/1981-6/1985)
Hartford, CT / Ft. Lauderdale, FL
Education Hartt School of Music, University of Hartford (1975-1979)
Bachelor of Music
Hartford, CT
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