Sales Quality

Summary of Qualifications

Highly motivated and detail-oriented professional with sound knowledge of quality assurance, system integration and testing methodologies paired with strong communication, analytical, presentation, and problem solving skills.

Deep understanding of databases and data retrievals as well as writing requirements and testing programs from start to finish of software development cycle.

Hands on experience with system integration and requirements as well as user acceptance testing, quality assurance, script development, defect tracking and analysis Systems, database management, project management and various testing methodologies.

Technical Summary

Microsoft: Windows 95/98/2000/XP/2007/2010 Professional, Outlook, Internet Explorer, Office, Excel, Access, Word, SQL

Lotus: Notes, 123, Freelance, Ami and Word Pro; Citrix; Alscom

IBM internal applications: AAS/CCS, VM, Hone, CHIS, OS/2; Stock Building Supply internal applications: Acorde, Trend, and Paybase

NCSECU internal applications: Kofax, Image (IDM), Member Photo, MultiScan, Member ID, LISA, BART, Member Document Finder, Word Capture, Remedy

Education Summary

University of Phoenix Phoenix, Az. 2007

Bachelor of Science in Business Finance

Wake Technical Community College Raleigh, NC 2001

Associates of Arts

Professional Summary

Palmetto Grounds Services Lexington, SC 08/15 – present

Maintenance Crew Leader

Lead and train other crew members on everyday tasks involved with landscaping needs.

Acquire new maintenance contracts with several up sales.

Complete invoicing and other required paperwork needed to make the operation run efficiently.

Exceptional safety record

Help maintain all equipment needed for landscaping.

Holds a great repour with the operations customer base.

State Employee’s Credit Union Raleigh, NC 06/09 – 05/15

Systems Integration Tester / Quality Management – Image Project Lead

Complete manual, performance, and regression testing across the full test lifecycle, including preparing test scripts, planning, execution, and reports.

Document issues, manage defects and update scripts based on application changes and user requirement documentation.

Monitor and track test progress to meet delivery schedule.

Strategically distribute workload to ensure timely completion while developing new processes and implementation methods.

Played a pivotal role in the development of in-house programs that saved the organization an untold amount in capital expenditures.

Image Operations Analyst

Managed SECU and record services system application as well as imaging related systems including user support.

Assisted in the analysis of system requirements and functional specifications.

Worked to provide continual improvement of all test actions, processes and procedures.

Created and maintained user acceptance test scenarios, cases, and scripts.

Provided guidance and helped set direction for application development and enhancements of imaging systems.

Managed and led imaging systems projects working with several user areas and IT teams.

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