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Social Media Customer Service

Location:
Polokwane, Limpopo, South Africa
Posted:
October 24, 2019

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Resume:

[i] CURRICULUM VITAE

OF

RICHARD MAKWARA

Name : Richard Makwara

Gender : Male

Date of Birth : 1974-06-12

Identity Number : 740**********

Maritial status : Single

Residential Adress : House 1799 Nyakelang Section Botlokwa

Postal Adress : P.O Box 507. Dwars River. 0812

Nationality : South African

Drivers Licence : Code 10

E-mail address : adan83@r.postjobfree.com

Contact numbers : 084-***-**** / 081-***-****

Skills : Good communicating skills (verbal and written)

: Works well in a team and individually

: Microsoft Office (Word, Excel; Power Point)

Language Proficiency : English; Afrikaans; Sotho; Venda and Tsonga

ACADEMIC RECORDS

Tertiary Education : Modjadji College of Education

Field of Study : Senior Primary Teachers Diploma (Not Completed)

Subjects : Education

: Library Orientation

: Teaching Practice

: Maths Didactics

: Student Guidance

Year : 1994 to 1997

High School : Fedille High

Grade : 12

Subjects : English

: Afrikaans

: Biology

: History

: Geography

Employement History

Company : Cell C

Position : Call Canter Agent

Duties : Handling large volume of incoming calls

: Clarify and updating customers information

: Ensure customers satisfaction based on processes

: Responding promptly to customer’s enquiries and complaints within SLA.

: keeping records of interactions; comments and complaints

Duration:

: Sep 2003 to March 2005

Company : Cell C

Position : Business Support Consultant/Back Office Office

Duties : Admin support to the call centre

: Resolving customers complaints via phone; email and social media within SLA

: Managing refunds; credit or exchange.

: Resolving customers queries/complaints via phone; email and social media

Duration : March 2005 to June 2016

Company : Japman Empowerment College

Position : Educator

Duties : Teaching Home Based Care Education

: Preparing monthly schedule; moderating and assessing leaners.

: General administration

Period : March 2002 to August 200

Company : Hahn and Hahn

Position : Consultant

Duties : Following and closing deals.

: Consulting with customer one on one

: Loading of debit orders on Acc Pac

Duration : Feb 2001 to Feb 2002

Company : Academy for Maths and Science

Position : Telemarketer

:Duties : Selling school modules targeting schools

: Doing follow ups with parents and schools

: Meeting daily/monthly targets

: General administration

Duration : Nov 1998 to Dec 2000

REFERENCES:

Contact Person : Miss Nikiwe Dlozi

Position : Former Supervisor

Contact : 084-***-****

Contact Person : Mr Japhta Mankwane

Position : Former Employer

Contact : 082-***-****

Contact Person : Mr Kamo Belebesi

Position : Former Supervisor

Contact : 084-***-****

[i]



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