Customer Service Mental Health
Resume:
Shiloh Holland
Ketchum, OK *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Waitress and Cashier
Marrows Landing Bar & Grill - Tijuana, Ok
June 2019 to Present
Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Teller
IBC Bank - Grove, OK
November 2018 to Present
• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
• Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed. Family Support Worker
Grand Lake Mental Health - Miami, OK
October 2017 to April 2018
Sales Associate
E-Z Car Credit - Miami, OK
April 2014 to June 2014
Responsibilities
Every morning I would come in all the cars would need to be started and drove. If any of them needed to be cleaned . It was my reposabity to get that done . While i was doing that I would take payments from customers, and help anyone on the lot. I love selling cars. I am really good with people. On slow days I would take cars for a VIN inspection, make keys, or any cleaning that needed to be done. Accomplishments
The greatest thing about this job is interaction with people . I learn new computer skills and many more things about sales.
Skills Used
The skills that I used for E-z car were many. I am friendly with people and know how to deal with people who are upset. I showed that I am self motivated and very driven when there is something to be done.
Education
High school or equivalent in General education
Vinita - Vinita, OK
2000 to 2001
Skills
• Customer Service
• Cash Handling
• Cashier Customer Service
• Customer Care
• Customer Support
• Bank Teller
Certifications/Licenses
Housekeeper plus errands
January 2014 to Present
For 5 years I have been running a housekeeping business. I am the only employee. I have been cleaning for the same 3 families since I started 5 years ago.
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