Assistant Customer Service

Education

University of Houston - C.T Bauer College of Business December 2017

BBA in Business Computer Management Information System

Projects

Woodland Children Museum Data Integration Project 8/2017- 1/2018

Creating a business platform for troubleshooting resolutions

Researched different data systems to correlate with company efficiency objectives

Train museum staff on system applications for daily operations

Case Study Project Competition sponsored by Phillips 66 4/2017 - 5/2017

As a five-person team, developed plan to decide on whether or not (BYOD) “bring your own device” should be implemented.

Analyzed head count profit and loss information to justify decisions about BYOD.

Effectively communicated with team members to develop a response to issues presented in assigned case study; results were presented to Phillips 66 Headquarters.

Experience

Meddata- Woodland, Texas 3/2018- Present

Systems Analyst

Using SQL to maintain and supports day-to-day business processes such as the exchange of data transactions, operation, and maintenance of daily macros, scripts, and automated jobs, and providing customer service to end-users with business applications.

Researching, submitting, tracking, and following up on various enrollment processes required by state and commercial payers.

Performs in-depth analysis and troubleshooting of internal software applications and business logic

Assist operations with processes improvement and finding solutions to business problems

Provide application administration functions such as creating and updating standardized codes, mapping tables, account queues, and other data parameters for our internal applications

Talking directly to clients in order to help find solution for clients’ needs.

Language Acquisition Center- Houston, Texas 8/2016 – 2/2018

Technology Assistant

Troubleshoots and diagnoses technological issues with computer equipment.

Responds to questions from students, staff, and instructors with information relating to technological logistics.

Helps familiarize students and UH faculty with software

CVS – Houston, Texas 2/2016 - 1/2017

Assistant Manager

Assists the management team in the day to day operations of store

Open/Close the store

Oversee the store and junior staff when on duty

Train and developed junior staff members

Handle all customer relations issues in accordance with company policy

Activities

Management Information Systems Student Organization 8/2016 – 1/2018

Committee Member

Work with a team of fellow students to put together a plan to increase membership

Increase the number of professional and social events

Member involvement increase of 20 percent

Mentor members with course work to develop professional skills

Skills

Python, R,Java, JavaScript, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint, Adobe Acrobat, HTML, AJAX, CSS, Data Management GasTrak Energy Trading tool and XML, Oracle, SQL, SharePoint, .NET, VMware, COBIT, COSO, SOX, Active Directory

Verbal & written communication, conflict resolution, and conversational in Vietnamese

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