management roles, assistant management, receptionist, retail manager

SHAHADATH AHMED

Barwa city +974******** **************@*******.***

PERSONAL STATEMENT

Highly Motivated individual who is currently looking into management retail, assistant management admin roles. My previous experience has given me a lot of knowledge and interest about customer service roles. It has also helped me learn new skills like working with teams and building a very good people skill. working under pressure and what businesses expect of their employees. Being self-motivated and having a positive attitude helps me get the job done efficiently.

EXPERIENCE:

Dec 2014-2019

Dial a kebab restaurant takeaway, manager/owner

Giving wages to employers- carry out expenses for the restaurant- reassuring the employers carry out their tasks role in a specific manner- making sure the stock is always full and fresh

Dec 2017 – May 2018

Assistant Manager, Stuart Hotel

· Assistant to manager · Daily diary schedule · Accounts assistant · Customer/employee reports – working at reception booking in customers and taking payments

Nov 2016 – Aug 2017

Manager/ · Cashier/shop floor Poundland

· Accounting end of day income · Stocking and regulating the shop · Supervising colleagues

Taking in new employees also opening and closing store – also I was a cashier and shop floor worker first 2 month

Sept – Nov 2016

call centre/ market research, Perspective

· Collect and analyse data on behalf of client · Carrying out surveys to the public · communicating with customer service manners and etiquettes on telephone

Jan – Oct 2015

Sales Assistant, Nokia

· Face to face customer service · Working on tills as well as shop floor · Dealing with queries · Memorizing prices and details

Apr – Sept 2014

Comfort hotel, receptionist

dealing with customers at the desk with customer service manners

producing room cards and booking in rooms online also face to face

dealing with any queries from the customers from complaints to food service

EDUCATION

Islamic studies at an Islamic School

Multi Construction, Barnfield Technology Campus College

GCSE (including Math, English, Science), Orchard Centre

Skills

Languages · fluent in Bengali and English

Communication · Know the importance of adapting communication techniques to different audiences · Communicate confidently in both verbally and written

Computing · Advanced knowledge of how to use Microsoft packages · Accomplished user of different internet browsing as well as various electronic hardware

Teamwork · Worked with various sized teams · Developed ability to priorities the need of the team whilst also ensuring own individual standards are adequate · Working as part of a team where communication and organization were fundamental to the success of projects undertaken

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