LinkedIn Profile: https://www.linkedin.com/in/amjad-haidar-52453076/
From: Beirut, Lebanon
Date of birth: 02-01-1981
With over 15 years of management experience at a wide variety of establishments and exceptional hospitality skills, My ability to manage efforts of all departments within a hotel, in order to ensure complete customer satisfaction, has become the major part of my success throughout my career, I have strong leadership qualities to oversee the staff in a manner suitable for the hotel's outlook and image. I also have extensive knowledge of providing outstanding guest services by anticipating their needs and striving to execute them without delay. I am also proficient in managing the concerns of less satisfied guests by ensuring that they never leave the Outlets without resolving any issues they had without a good outcome, I am well versed with the needs of every area of operation and quite happy to be hands-on in all departments ensuring the smooth running of Daily Operations.
Areas of expertise and skills:
Developing Restaurant Concepts.
Revamping Existing Concepts.
Developing Social Marketing Strategies.
Director of Food & Beverages / Shangri-La Hotel, Doha, Qatar
August 2018 till May 2019
Managing the Food and Beverages Department of 8 Outlets which Includes 3 Restaurant Concepts: all Day Dining, Steak House, Greek Restaurant, Chinese restaurant, Lobby Lounge, In-Room Dining, Pool Bar, Upscale Bar Lounge, Banqueting Operations, Meeting Rooms and Shisha Garden.
Managing Director / X-Cloud MGM, Doha, Qatar
June 2017 till August 2018
Organizing the opening of the company
Lunching the biggest indoor club in Qatar at La Cigale Hotel
Leasing with the chair holder and the hotel
Planned and organized the full concept and the operation include capital investment layout and décor, hiring employees, Leasing with suppliers and marketing plans.
Planned the Entertainment.
Control the monthly expenses.
Director of Entertainments and Events / W Doha hotel & Residences, Doha, Qatar
August 2015 till May 2017
Managing the entertainment plans of 11 Outlets which Includes 2 Restaurant Concepts from Michelin Starred Chef Jean-Georges Vongerichten, Italian Restaurant, Café Restaurant, In-Room Dining, Night Club, Upscale Bar Lounge, Banqueting Operations, Outside Catering, Meeting Rooms and Lobby Bar.
Raised The Food And Beverage Contributions To 58% Of Total Hotel Revenue.
Raised The Trip Advisor Ranking To No. 1 In Restaurant And Bar Categories Of Qatar. All Restaurants In W Doha Is Ranked 1 To 5 In Qatar.
Planned and organized the below key international events that drove incremental revenue: Bob Sinclair, Music hall night at the great room with Chahade brother, Mims, Cassidy, Red Café, Amerrie,W&W,Edward Maya, Yves la rock, Emma Hewitt, London Beats, Luis Del villar, Boddhi Satva,Cosmic Gate,Silento, jay sean, Ministry of sound and many more.
Planned the Entertainment during the W Hotels International Global Summit in 2016.
Assistant Director of Food & Beverages/ W Doha hotel & Residences, Doha, Qatar
October 2013 till July 2015
Launched The Italian (Milan) Restaurant Concept Called La Spiga By Papermoon
Qatar Motor Show (2013), Qatar Golf Championships (2013 & 2014), Sky Dining (2013), Qatar Food Festival (2013 And 2014), Damien Hurst Event (2013),
Tribeca Film Festival (2013), Emiri Diwan Catering, Emiri Flight Catering.
Working on the P&L and controlling cost and budget to ensure a high profit generated.
Dealing with suppliers and always looking for better deals related to Food and beverages.
Hiring new talent and arranging successful plans.
Arranging and ordering FF&E & OS&E
Work on Capex projects with owner’s office and engineering departments.(Planed and organize the project of Crystal & Wahm)
Involved in the planning and implementation of the marketing strategy of the Food and Beverage Division.
Check customer satisfaction during service.
General Manager Crystal Club & Wahm (Lounge, Bar)/ W Doha hotel & residences, Qatar - Doha
May 2011 till September 2013
Revamped the concept and offering from cigar lounge to the best nightclub destination in Qatar.
Increased the yearly top line from QAR 5.6M to QAR 23M in 5 years time.
Managed the probability year of over year above 51%.
Maintained StarVoice engagement year over year to 90%
Maintain the PMP circle and developed to higher positions 2 Managers, 3 Assistant Managers and over 10 Talent Coaches
Maintained #1 Ranking On Trip Advisor
Planned and organized special functions/seasonal events/projects.
Improved the service standards and created or maintained good business relationships with suppliers and customers
Organized live performers & international DJ’s
Operations Manager Etoiles & Embassy Emirates Palace Hotel - Abu Dhabi
January 2008 till February 2011
Full pre-opening responsibility including hiring, Training, Business & marketing plan, Food and Beverage menu plan for the outlets.
Display and encourage a high level of personal hygiene, customer care courtesy and social skill.
Keeping Up the Standards to Maintain a Good Business.
Organizing New Events and Daily Promotion.
Handling the Reservations On a Daily Basis
Handling the Monthly Cost and Budget
Building & Maintaining Clients Relationship for Successful continuous Business.
Organizing live performer for Etoiles (Contract, Airline Ticket, Hotel Booking, food, etc...)
Awarded with Best Club award by What’s on Award 2008, 2009 & 2010, in Abu Dhabi & Best Restaurant in Abu Dhabi by Time Out Award 2009.
Special Event’s organizing:
La Romba Tent, NYE 2009 & 2010 hosting Rihanna concert after party & Etoiles NYE party for 8000 guests
Shakira concert, NYE 2008-2009 (Abu Dhabi, Emirates Palace Hotel) for 15,000 guests.
La Romba Tent, NYE 2008-2009 hosting Shakira concert after party & Etoiles NYE for 1500 VIP guests.
George Michael & Alicia Keys concert 2008 (Abu Dhabi, H.H. Shk Zayeed Stadium) for 22,000 guests.
Abu Dhabi Films Festival 2008 and 2009
Red bull Air Race Official Party
Etoiles on Beach 2009 @ Al Maya Island (6 Beach Parties)
Outlet Manager Zenith Lounge & Club/ Sheraton Hotel & Resort Abu Dhabi
February 2007 till January 2008
Opening and closing the club.
Management of stock and inventory.
Customer’s complaints care.
Weekly rota for the Staff.
Keeping Up The Standards To Maintain a Good Business..
Planning of new Events and Daily Promotions.
Handling Booking inquires on Daily Basis.
Handling the Monthly Cost and Budget
Building And Maintaining Clients Relationship For Successful Continuous Business
Awarded as Best Club in Abu Dhabi by What’s on Award 2008
Bar Manager Sax & Ocean Restaurant & Club/ Le Royal Meridian Hotel Abu Dhabi
December 2004 till January 2007
What’s on Award 2006, Best Bar in Abu Dhabi
Full pre-opening responsibility including hiring, Training, Business & marketing plan
Beverage Menu Planning and Development of New Cocktails.
Deployed staff in an efficient way to ensure all mis-en-place was in place for oncoming shifts.
Ensured the team gave exemplary hospitality to clients at all times.
Ensured the team was fully conversant with accounting procedures.
Maintained and improved food and beverage profits by monitoring wastage and breakages and implementing remedial action when necessary.
Ensured that revenue was maximized through correct billing and accounting procedures.
Ensured the team acted upon all up selling opportunities within the restaurant, lounge and bars through encouragement and incentives.
Industrial Exposure as Waiter & Bartender
From 1996 till 2004
Citrus Restaurant & Club / Beirut, Lebanon
Theatro Restaurant & Lounge / Beirut, Lebanon
Waiter Goa Club / Beirut, Lebanon
Edarat Events Company / Beirut Lebanon
Summer Land, Bristol Hotel & Coral Beach Hotel
Arabic: Mother tongue
English: Business Proficiency
Master Degree in Hotels & Restaurants Managements 2002-2004, Corllins University California
Diploma Degree in Hotels & Restaurants Management 2000-2002, Corllins University California
Technical School 1998 –2000, Hotelier Techniques (B.T.3), Beirut National Hotelier Technical School (Certificate)
Ms. Esra Parin
W Hotel Amman
Mr. Arun Narayanan
Executive Assistant Manager
The St. Regis Abu Dhabi