Customer Service Care

Ekpo Desmond Akanimo

No * Oyadirun estate sabo yaba lagos Nigeria

Mobile: +234**********, +234**********

E-mail: **********@*****.***

Skype Name: Dezmond ocelot

PERSONAL PROFILE

A charismatic yet positive-minded individual with relevant training and experience as an event continuity professional, copywriter, marketer and Client Relations Management. I have developed exceptional marketing analysis for Fly-time Entertainment, communications and people management skills for Friesland and client servicing at Diamond Bank but to mention a few. I wish to apply for the position advertised by your organization. My on-job experiences have afforded me transferable knowledge and skills for the work-process. I look forward to be given an opportunity to fully utilize my abilities and also join your team of functional minds in achieving your corporate goals.

PERSONAL DATA

●Gender: Male

●Language: English

OBJECTIVE

Seeking a Customer service position in a well Established Company

HIGHLIGHTS

7 Years Customer service experience

Best Volunteer Student Voted

Customer Service Training and learning Certificate Received

EDUCATION

University of Lagos, Nigeria Political Science (B.sc) 2005– 2009

International School Lagos, Nigeria School leaving certificate (waec/Neco). 1996-2002

Air Force Primary School, Nigeria Victoria Island, Lagos: Primary school certificate 2006/2007

EMPLOYMENT EXPERIENCE

STERLING BANK PLC – Quality Assurance manager march 2015 till date

● Analyse data to identify areas for improvement in the quality system

DIAMOND BANK PLC- Call centre Representative /Assistance brand director Aug 2013- Ferb 2015

●Attend to Customer Request,Complaint and Enquiries

●Monitoring/ Brand check

FLYTIME ENTERTAINMENT: PA to the MD/Event planner July 2012-Sept 2013

●Daily work continuity/ Event idea generation

Anima Christi Spectrum International Ltd 2011-2012

●Customer care representative :

CHANNEL O 2010-2011

●Channel O/Sprite M.C. Africa (Nigerian Representative Volunteer

● Progress Nursery and Primary School (NYSC) 2011 School Teacher

Junior secondary school teacher, teaching the following subjects: Mathematics, English,

Integrated Science and other subjects.

PROFESSIONAL TRAINING

Customer Service Training and learning: 2015

●NLP Nigeria Contact Centre Agent Programme

●Customers Forever: Delivering Exceptional Customer Service 2013

ACHIEVEMENTS

●Peak Talent Hunt Show (Mentor/Judge) 2010

●Sprite Triple Slam Show (Coordinator/Mentor) 2009

●Luncheon of Nokia Express Phone Series (Student Ambassador) 2008

●Starcomms Student Outreach (Student Representative) 2008

INTERESTS

.

●Reading

●Soccer

●Volunteer work

●Creative writing

●Research

●Travelling and meeting people

●Arts and painting

REFEREES:

Provided on Request

Contact this candidate