Customer Service Data Entry
Resume:
FAIZAL P MUHAMMED
Al Luqta, Doha, Qatar
Mobile No. +974-******** - 70223355
Email address: *********@*****.***
JOB OBJECTIVE
To obtain a fulfilling job and be able to utilize and impart my skills & knowledge in logistics fields; and eventually become part of organizations incessant effort in achieving corporate goals. EDUCATIONAL QUALIFICATION
PROFESSIONAL:-
Diploma in IATA – FIATA DGR - Initial from IATA Montreal Canada, April 2008.
Diploma in IATA - FIATA Introductory Course from IATA Montreal Canada, October, 2007. ACADEMIC:-
B.Com, Passed with Second Class, under G G University Bilaspur, India, 2008
Higher Secondary Education Passed with Second Class.
High School Education Passed with third class.
EMPLOYMENT RECORD
Feb-2015 to Nov - 2018
Supply Chain & Senior Customs clearance Specialist Huawei Technologies.
Doha-Qatar
Expedites Global Import shipments Confirmation.
Completely familiar with Qatari customs laws & necessary approval for handling different type
Of shipments like Toys, chemicals, security camera etc.
Ensures that the logistics department is staffed to adequately to support missions.
Organizes and monitors the reporting of logistics team. Ensures the preparation and Submission of adequate and timely reports to the Logistics Manager.
Processing Single window authorization in QCSSW ( Qatar Customs Portal )
Verifying Local Legalization Invoices.
Maintaining Day to Day updates for incoming Shipments.
Exporting Co-ordinations.
Co-ordination with Ooredoo FTTX (Fiber Optic) project.
Co-ordination with Vodafone wireless project.
Arranging International Transportation ( Air, Sea, Land )
Expediting Export Break bulk shipment co-ordination.
Expedites purchase orders (both normal & shut-down orders) with vendors both over-seas and local.
Generates copy of PO from SAP and ensure timely transmittal to vendors; updates GR (goods receipt).
Organizes and handles overall movement of cargo import, export, local shipments (air, ocean, land).
Sends & receives shipments pre-alerts and ensure that commercial & shipping documentations are in place.
Coordinates with clearing agents, port authorities, shipping lines/agents and subcontractors to expedite clearing and deliveries.
Updates and generates shipments & orders status reports. Prepares freight calculations & quotations.
Preparing Air waybill, Shipping Bill, Invoice, and Declaration for customs, packing list.
Cargo export, import clearing and forwarding.
Checking packing specifications & quality.
Dangerous goods declaration packing & clearing.
Warehouse handling for packing and cargo relocations.
Warehouse Equipment handling including Forklift and reach out trucks.
Shipments clearance co-ordination for Vodafone / Ooredoo spare parts shipments
Clearance of Critical shipment for Exhibitions / Spare parts / Trial Projects /
Co-ordinations for IT Roadshow projects.
March-2014 to Feb-2015.
Ocean freight supervisor & Customer service supervisor. Inchcape shipping services L.L.C.
Doha, Qatar
B/L Exchange for console LCL shipments and coordination with Qatar Navigation for Vessel discharge.
FCL and LCL Bulk import customs clearance for MNC customers.
liaising with customs clearance broker for prompt updates for urgent shipments.
Expedites Global Import shipments Confirmation.
Completely familiar with Qatari customs laws & necessary approval for handling different type
Of shipments like Toys, chemicals, security camera etc.
Key account for MNC companies.
Ensures that the logistics department is staffed to adequately to support missions.
Processing Single window authorization in QCSSW ( Qatar Customs Portal )
Maintaining Day to Day updates for incoming Shipments.
Arrange & organize mobilization of trailers, labors, crane, and special equipments for heavy-lifts cargoes.
Accurate dealing with truck drivers for smoother delivery. August 2011 to February 2014
Customer Service – Coordinator
Panalpina Qatar W.L.L.
Doha, Qatar
In-House Expeditor (Implant) for ORYX Gas to Liquids Ltd. Clientele
Expedites purchase orders (both normal & shut-down orders) with vendors both over-seas and local.
Generates copy of PO from SAP and ensure timely transmittal to vendors; updates GR (goods receipt).
Organizes and handles overall movement of cargo import, export, local shipments (air, ocean, land).
Sends & receives shipments pre-alerts and ensure that commercial & shipping documentations are in place.
Coordinates with clearing agents, port authorities, shipping lines/agents and subcontractors to expedite clearing and deliveries.
Updates and generates shipments & orders status reports.
Prepares freight calculations & quotations.
May2010 to March 2011
Operation Executive – Dubai Airport
Modern Age Freight Forwarding & Shipping L.L.C
Dubai, UAE
Preparing Air waybill, Shipping Bill, Invoice, and Declaration for customs, packing list.
Cargo export, import clearing and forwarding.
Marking and labeling, space booking for cargo.
Stocking different AWB.
Checking packing specifications & quality.
Dangerous goods declaration packing & clearing.
March 2008 to April 2010
Cargo Coordinator
Abu Dhabi International Airport
Abu Dhabi, UAE
Charter Flights baggage coordination
Flights dispatching coordination
Handled over-all inbound and outbound shipments (air, Break Bulk, land).
Coordinated and arranged direct discharge deliveries of break bulk and heavy-lifts cargoes.
Gathering freight and other operational related quotations from third party sub-contractors to obtain minimal costs.
Administrations of files including billing or issuance of invoices for clientele. October 2007 to April 2008
Assistant Cargo Executive
Atlas Logistics P t Ltd, Cochin International Airport
Prepared shipping documentation i.e. invoice, packing lists, certificate of origin, legalized documents.
Processed orders (inbound & outbound shipments) in Expeditors’ internal system.
Provided warehouse staffs with necessary documents and information needed to complete receiving, & shipping.
Generated pick lists, data entry for shipping, receiving, order allocation, and inventory management.
Performed stock cycle count and reconciles actual versus system’s stocks to ensure the accuracy of inventory.
Relayed pertinent information to clients like; over/short, damaged items, serial numbers and provided inventory report.
Arranged shipment’s bookings (by land, air, sea) as per customer requirements.
Inspected cargoes prior to shipping to ensure item’s picking is precise & in good condition.
Prepared and sent clients’ monthly billings.
SKILLS & TRAININGS
Spear head Customer Excellency Global Training, With working knowledge onMS Office Computer Applications
(Word, Excel & PowerPoint), Microsoft Outlook
Operating Systems : Windows XP, VISTA & Windows 7, Windows 8, Windows 10 . Mac operating systems.
Diploma in Computer Application
Tally 7.2
Computer Hardware and Servicing
PERSONAL INFORMATION
Date of Birth : October 30, 1985
Place of Birth : India
Civil Status : Married
Citizenship : Indian
Passport No. : S9827580
Driving License : Valid Indian L.C /Qatar LV L.C
Mobile : +974********
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief. Yours Sincerely
FAIZAL P MUHAMMED
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