Customer Relationship Executive

MOB: +**-**********GURJEET KAUR

*************@*****.***

Career Objective:-

·To pursue a high growth career in a reputed organization which will provide me an opportunity to work a learn in a competitive and pleasant environment and excel in that fieldTo build a prosperous career and exploit my excellent communication skills

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·To add value to my organization by leveraging my strengths and acquiring new skills, adapting to changes, making best use of opportunities and overcoming challenges through hard work and sincerity.

Academic Credentials:-

2016 Bachelor of Business Administration From D.A.V College with 74% marks.

2013 +2 from G.T.B Khalsa Senior Secondary School, Malout with 90% marks.

2011 10th from G.T.B Khalsa Senior Secondary School, Malout with 90% marks

Academic Project:-

Worked as a Trainee in 2014-2015 in Gyan Motors Pvt.Ltd Kotkapura, Faridkot Road for a period of two months.

Overall Experience :-

Organization: Daily Post (Vigilant Media Pvt. Ltd. )

Designation : News Desk Executive

Period :-1st Aug 2016 – 19th May 2017

Description: - Worked with Daily Post Punjabi, handled their Social Media Accounts such as Face book and YouTubeand their Official site www.punjabi.dailypost.in.

Has Full Knowledge regarding SEO‘s of websites.

Organization : Socomo Technologies Pvt. Ltd

Period : 22nd May 2017 –13th Oct 2017

Description: Worked on the OJT Program in ‘JUGNOO DELIVERY’ Function to get understanding of Business Company, learned to build customer relations, improved Interpersonal skills.

Concentrix Daksh Services India Pvt Ltd:- 14th Nov-2017 to 2nd August 2019

Worked as Sr. Executive in OYO Process with1.5 Years of Experience

Process Central Operations(Post Sale):-

Working with OYO Hotels/ Holiday Packages

Responsible for Shifting of Hotels, Payment collection and Driver Details

Ensuring end to end resolution to guest and good guest experience

Ensuring FTR and Quality of Travel arrangements for Guest

Service Intervention Group(SIG):-

L2 Desk of OYO Hotels,receiving Escalations regarding issues on OYO Hotels

Worked through IB & OB mode of communication to interact with guest

Ensured to meet FTR & 1Hour Resolution on 80% Escalation received on L2Desk

Worked to meet 85%G-SAT to improve the goodwill of OYO

Summary of Skills

English Speaking Skills

Good Communicator

Ability to balance workloads efficiently.

Ability to learn programs and process quickly.

Flexible, willing to take on more responsibilities as needed and devote time necessary to complete guidelines.

Extremely good “people skills”.

Ability to work as individual as well as in group.

Extra Curriculum

Involved in various cultural activities held at school and college level

Participated in Quiz Competition Organized By LIC on its 56thAnniversary

Personal Snippets

Date of Birth :12 December 1995

Languages known :English, Hindi, Punjabi

Permanent Address :Old Court Road, Pink City, Near Gurudwara Sahib, Malout, Distt. Shri Muktsar Sahib (Punjab)

I do hereby declare that all the above information furnished by me are true and correct to the best of my knowledge.

Gurjeet Kaur

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