Mental Health Care

Jackie Moore, LMSW License Number S*****

******.*.*****@*****.*** McKinney, TX 75072 254-***-****

Social Work • Marketing & Business Development • Community Relations

PROFESSIONAL EXPERIENCE

Enterhealth Dallas, Texas

Director of Intake and Admissions May 2018 - June 2019

•Managed an intake and admissions department for a 38 bed residential inpatient and outpatient addictions treatment facility

•Established policies and procedures for intake staff, developed training material for new-hires, created intake guidelines based on best-practices

•Conducted psycho-social assessments to determine an appropriate level of care recommendation, patient appropriateness for the treatment model and patient diagnosis

•Completed all relevant admission duties including pre-certification with insurance/managed care companies, coordinating with referring professionals, determining the appropriate transition to the recommended level of care and completion of Pre Admission Medical Record

•Worked collaboratively with patients, families and outside medical and clinical professionals toward patient acceptance of the level of care recommendation and admission to services

UHS - Timberlawn Dallas, Texas

Director of Admissions - Hospital Closed August 2017 - February 2018

•Managed a clinical admissions department of 10 employees for a 60 bed acute inpatient psychiatric hospital

•Increased census by 130% within 30 days of on-boarding by implementing new training processes

•Assessed clinical training needs of the staff and ensured documentation compliance requirements were met consistently

•Reviewed level of care assessments and worked collaboratively with assessment coordinators

•Conducted psycho-social assessments to determine appropriate level of care recommendations and provided assessments, direct care and treatment of patients as needed

•Completed all relevant admission chart paperwork, including pre-certification with insurance/managed care companies and collateral contacts with referring professionals and distributing to all relevant departments

•Collaborated with other senior management to create program development and quality improvement initiatives related to patient service, safety, quality of care, patient and referral source satisfaction, and recidivism reduction

PsyMed, Inc. Dallas, Texas

PRN Therapist - 3 month summer contract May 2017 - August 2017

•Conducted psycho-social assessments and testing for patients requiring evaluations prior to bariatric surgery

•Prepared patients for realistic pre-surgical lifestyle adaptation and post-surgical expectations

•Provided reports to inform referring physicians of psychological readiness, needs, or barriers associated with anticipated surgeries

Post Acute Medical Rehabilitation Hospital of Allen Allen, Texas

Director of Strategic Initiative and Integration May 2016 - March 2017

•Managed a clinical marketing team and admissions department of 10 employees for a 40 bed inpatient physical rehabilitation hospital

•Conducted needs assessment surveys with key stakeholders to identify service needs and opportunities for program development

•Implemented an Insurance Initiative program within 90 days of hire, increasing managed care conversions over 150% adding an additional $900,000 revenue and experienced continued financial growth thereafter

•Participated in Joint Commission Survey

Select Rehabilitation Hospital of Denton Denton, Texas

Clinical Liaison July 2013 - May 2016

•Cultivated referral relationships with physicians and discharge planners, managed assigned territories, and completed patient assessments

•Contributed to increase patient admissions by 67% in 2015

•Made sales contacts and analyzed strategic territory referral and admissions data

•Developed and maintained excellent relationships with all stakeholders including prospective patients, families, physicians, nurses, and discharge planners

UHS - University Behavioral Health Denton, Texas

Outreach Services Director / Mobile Crisis Team April 2011 - June 2013

•Managed mobile psychiatric crisis intervention team of 28 employees

•Conducted psycho-social assessments to determine appropriate level of care recommendations and provided assessments, direct care and treatment of patients as needed

•Assessed clinical training needs of the staff and ensured documentation compliance requirements were met consistently

•Created strategic relationships with targeted health care systems and negotiated new contracts with 18 acute care hospitals and free-standing facilities, increasing the number of served facilities by 78%

•Built brand awareness by educating referral sources, potential referral sources, community partners, and the general public about service lines

Post Acute Medical Rehabilitation Hospital of Allen Allen, Texas

Senior Clinical Liaison June 2008 - April 2011

•Cultivated referral relationships with physicians and discharge planners, managed assigned territories, and completed patient assessments

•Increased referrals and admissions by over 150% within one month of assignment to a previously underperforming territory; sustained continued growth trend thereafter

•Led marketing team for patient admissions and referrals for 2+ years

•Collaborated with business development team including the admissions staff, as well as nursing and other internal and external staff to facilitate referral conversions

EDUCATION

Baylor University Waco, Texas

Master of Social Work

Auburn University Auburn, Alabama

Bachelor of Arts in Psychology

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