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Customer Service Care

Location:
Lagos Island, Lagos, Nigeria
Posted:
October 20, 2019

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Resume:

**b College Road, Abayi, Aba, Abia State, Nigeria.

adamvs@r.postjobfree.com adamvs@r.postjobfree.com

+234**********, +234**********

** ******** ****

OBJECTIVE

To contribute to the growth, development and sustenance of the organization through the use of my skills, abilities and knowledge while practicing the highest standards of excellence and professionalism in an environment that encourages learning.

EDUCATION

Imo State University, Owerri 2002–2006

B.Sc. Government and Public Administration(2.2)

Ablesams School Of Aviation And Maritime Management 2017

ADVANCED DIPLOMA

Airline Ticketing and Reservation

St. Joseph’s College, Vom, Plateau State 1996–2002

WASSC and NECO

Fatima Private School, Jos, Plateau State 1987–1996

First School Leaving Certificate(FSLC)

PROFESSIONAL CERTIFICATION

SABRE 2017

CERTIFICATE OF MERIT

Basic Computer Reservation System (CRS) Training

Chartered Inst. Of Customer Relationship Management(CICRM) 2016

CERTIFIED CUSTOMER SERVICE PROFESSIONAL (CCSP)

National Institute Of Information Technology (NIIT) 2010

CERT. IN LINUX & ORACLE DATABASE ADMINISTRATION

WORK EXPERIENCE

DIESEL STATION ATTENDANT

G.U.O TRANSPORT COMPANY

JUNE 2018 TO PRESENT

Dispense diesel to vehicles

Keep record of the amount of diesel and destination ofvehicle(s)

Daily stock taking and inventory of the quantity of diesel in the storage tank and dispensed

Report to supervisor on the need to make order for diesel

Certify the quality of diesel supplied by vendor(s)

Keep record of the quantity of diesel supplied by vendors

SALES ASSOCIATE

DM PROPERTIES Ikota Shopping Complex, Lekki-Epe Express Way, Lagos State

SEPT 2014 – MAR 2016

• Search and Find Landed Properties That Are For Sale, Lease and/or Rent

• Negotiate with owner(s), seller(s) and/or lessor(s) of the landed property on

amount to sell and markup to be added on property

• Advertise properties through property websites, word of mouth and find

buyer(s), tenant(s) or lessee(s)

• Negotiate the sale, lease and/or rent price with those interested in making

use of landed property

• Give advice on marketing strategies that will increase the company’s sales

rate.

• Report findings to the company

CAREER HIGHLIGHTS.

Successfully negotiated and rented properties to various lessees’ and made profit for the company.

SALES AND WAREHOUSE MANAGER

GUNGI BROS. ENTERPRISES Kerang, Mangu L.G.A Plateau State

APRIL 2009 – JULY 2014

Deployed high quality service approach that ensured quality client experience and general fulfillment

Sales and Customer Service

Inventory Management and Stock Taking

Warehouse Operations and Record Updates

General Inquiries

Outdoor Service and Home Service Delivery

Accounts

Personnel Administration

Financial Reconciliation and Reports Update

CAREER HIGHLIGHTS.

Created a cutting edge process strategy that excellently improved Service efficiency & performance for Gungi Bros Enterprises.

Introduced cutting edge service strategies that attracted and retained key Clients for Gungi Bros Enterprises.

INSTRUCTOR

AYOGWIRI GRAMMAR SCHOOL (NYSC)

2008 – 2009

Developed knowledge transfer strategies that transformed all assigned students’ performance

Note Preparation and Content Development

Lesson Delivery and Continuous assessment

Class Administration and Record Management

Extra-Curricular Activities and Reports

Counseling Session

Study Guide

Class Assessment, Note Review and General Assessment

CAREER HIGHLIGHTS.

Skillfully prepared assigned students and enabled the school to improve her performance in all her external examinations.

RELATED EXPERIENCE

Data Management & Word Processing

Time Management

SKILLS

Administration, Good Communication, Leadership, Team Work, Interpersonal Relationship, Customer Service, Problem Solving Abilities.

AWARDS

HOBBIES

Best Student in Commerce 2002 Set. St Joseph’s College, Vom, Plateau State.

Best Social Science Student 2002 Set. St Joseph’s College, Vom, Plateau State.

Travelling, Sports, Talk shows

MEMBERSHIP

JUNIOR CHAMBER INTERNATIONAL.( JCI)

LANGUAGES

Fluent English, Native Igbo, Workable knowledge of Hausa, Basic French.

REFERENCES

MR. CHARLES EJIMONU DR. (MRS) IJEOMA EKEANYANWU

DEPUTY DIRECTOR FORMER PERMANENT SECRETARY

FEDERAL CAPITAL DEVT. AUTHORITY MINISTRY OF TERTIARY EDUCATION

F.C.T ABUJA, NIGERIA OWERRI, IMO STATE, NIGERIA

+234********** +234***********



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