HRlAdministration

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Sairaksha Sundaresan

Doha – Qatar (974-******** *********************@*****.***

OBJECTIVE

My objective is to seek a career that would satisfy my challenging and motivating position, where I can develop my dynamic interpersonal and leadership skills. I have a profound experience and qualification in hospitality and retail industry. My personality and work ethic have allowed me to thrive a knack for perfection and excellent customer service. PROFILE SNAPSHOT

Having strong educational background and committed to utilize my knowledge while working and keen to learn from practical and professional atmosphere of the organization for betterment.

Manage personal training and shift scheduling.

Coordinate monthly staff meetings to address any outstanding issues related to Learning and Development department.

Record the minutes as well as supervise the agenda for the team.

Flexible in working in difficult locations, to work with a multi-disciplined

workforce with diverse national, lingual, cultural and religious backgrounds, in all aspects.

Skilled communicator in both written and oral forms, with presentation and interpersonal skills.

Train the team to deliver courteous and professional service in line with company’s policy.

Recruit, train and orient front line staff to address seasonal shortcomings.

Processes an average amount of experience in retail store operation along with executing and delivering corporate training across regions of South India.

WORK EXPERIENCE

Administrator - Birla Public School Doha, Qatar (April 2018-March 2019):

Maintaining diaries, calendars and arranging appointments.

Organizing and servicing meetings, producing agenda and taking minutes.

Responsible for planning managing, developing, coordinating and conducting all training programs related to school.

Responsible to preparing budget & getting it approved by the top management.

Identify & prioritize critical areas and prepare report to access the same.

Responsible for making logical arrangements for external trainers.

Responsible for preparing documents related to Job description, Duty roster and Staff journals, Rubrics for Staff appraisal etc.

Manage personal training and shift scheduling.

Coordinate monthly staff meetings to address any outstanding issues related to Learning and Development department.

Corporate Trainer – South Reliance Trends Retail, Begaluru, India (February 2014-May 2015):

Assisting and driving the learning strategy for the front line store staff and responsible for 14 stores in both the regions.

Responsible to enhance the customer satisfaction, sales and associate engagement.

Delivering training sessions on New products, Suggestive selling, and Customer experience.

Partner with operations in analyzing the Training needs and also in identifying process gaps.

Introduced the post and pre Training feedback questionnaires.

Counsel low performers and provide support with individual action plans.

Capture and analyze Learning and Sales metrics on a monthly basis and generate performance reports.

Assist the Pan India L&D Head for all functional and HQ initiatives. KEY SKILLS

2

Assistant Manager - Store Operations – Reliance Trends Retail, Chennai, India (August 2013-January 2014):

Responsible for the entire day to day store operations.

Exceeded annual sales forecast by Rs,10,000,000 in the first year as an Assistant Store Manager.

Analyze sales data including profit and loss statements to compose a store budget that cut cost by 22%.

Supported the store manager to increase month to month sales revenue by 15%.

Coordinated employee schedules and training program.

Responsible in guiding, managing and assisting the front line staff in creating a fantastic customer experience.

Achieved the monthly and quarterly sales targets.

Responsible for stock flow and stock management.

Visual Merchandise and Inventory management.

Compliant management and why & why analysis.

Recruited, hired, and trained 20+ associates, developing them into productive team members with excellent product knowledge.

IT SKILLS

Software: MS Excel, MS Power Point, MS Word & Graphic Designing

Program: Basic knowledge in C, C++

PROFESSIONAL QUALIFICATION

Masters in International Business Management from Madurai Kamraj University, India (2017)

Bachelor in Hospitality & Hotel Administration from Institute of Hotel management & Catering Technology, Hyderabad, India (2013)

Senior Secondary Examination in Commerce Stream from Hindu Senior Secondary School, Chennai, India (2009)

PROFESSIONAL TRAINING & CERTIFICATIONS

Soft Skill Trainer Certification from Houston University, USA (2017)

Advanced Diploma in Montessori Training and Child Education from Venkateshwara Montessori Training School, Chennai, India (2019)

ISO :9001 :2015 Lead Auditor Training Certification certified by CQI IRCA, Qatar (2019)

Industrial Exposure Training from Taj Mahal Palace, Mumbai, India (6 Months) PERSONAL DETAILS

Date of Birth: 1st November 1990

Nationality: Indian

Passport number: P1895895

Visa Status: Husband Sponsorship

Languages Known: Tamil, English, Hindi & French (Basic Level)

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